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“A real gem in a wonderful city” 5 of 5 bubbles
Review of El Hostal de Su Merced

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El Hostal de Su Merced
Ranked #1 of 17 Hotels in Sucre
Certificate of Excellence
New York City, New York
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“A real gem in a wonderful city”
5 of 5 bubbles Reviewed 21 January 2014 via mobile

Very nice hotel with very attentive staff. We spent two nights at the Hostal de Su Merced on our way back from Uyuni and Potosí and we do not regret it. Our room was on the top floor, which ensured great vistas of Sucre, which is definitely worth visiting. The furniture was Spanish colonial and everything was extremely clean. Breakfast was very generous, with succulent home-baked cakes. The only (minor) drawback may have been the service ring used by reception to call employees. That would be used early in the morning too... Other than that, absolutely no complaint whatsoever - everyone there was proud to be working on such magnificent grounds.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank StephaneRey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen G, Propietario at El Hostal de Su Merced, responded to this review, 2 February 2014
Dear StephaneRey,

Thanks we appreciate your kind feedback about us.
Our people is proud to work in Hostal de Su Merced and we are #1, because we love what we do!
Thank you very much for your feedback about the service ring, we are planning to change it for next months.

Please, visit us soon : )
Carmen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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500 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 January 2014

The staff is great, especially with children. Rooms are very nice. It is clean and the breakfast is super. Excellent view from the terasse. We had a great time here and will probebly return, as we already did once.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Micha V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen G, Propietario at El Hostal de Su Merced, responded to this review, 20 January 2014
Dear Micha V,
Thanks we appreciate your kind feedback and the trust you are showing to us every time when you come back to our hotel.

We are very happy to hear that you were satisfied with the services in our hotel and I will congratulate the staff for doing a good role with your family.

Hope to see you soon again!
Sincerely,
Carmen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 14 January 2014

Highly recommend this hotel. The building is beautiful and the view of the city from the roof is spectacular. Even the rooms are kept in colonial style. Other than that the staff is friendly, location is right in the center, rooms are clean and wifi works well.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank greg666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen G, Propietario at El Hostal de Su Merced, responded to this review, 20 January 2014
Dear grag666,
Thank you for taking the time to write about us.

It’s so nice to read that clients like you appreciate: our friendly service and the singular decoration of the family house.

We look forward in welcoming you back at our home.
Sincerely ,
Carmen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 31 December 2013

On e of our highlights during our south america trip. B beautiful hotel, right in the middle of the city. Staff is extremely friendly and helpful. We had a great time and can recommend this hotel without any doubts

Room Tip: Try to get the upper floor, so you can enjoy the terrace and the view
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen G, Propietario at El Hostal de Su Merced, responded to this review, 6 January 2014
Dear Alex,
Thank you for sharing your comments with us.

I’m so pleased that you had a great time in your recent stay with at our home, a singular hotel with a warm and familiar service.
I hope you will come to Sucre in the near future and be our guest again.
Carmen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 29 December 2013

This is a truly lovely hotel, built over 5 floors, but with an atrium running right up through the middle, making it feel and look like it belongs in the Med.
The top 2 floors have large open areas outside which have been furnished with nice tables and chairs. The forth floor offers lots of protected areas should the breeze be cold, but the top floors offers excellent views across this truly beautiful place.
My only criticism is that some of our party had rooms that were quite noisy due to their proximity to the kitchen / dining rooms etc. Avoid room 10 for this reason. Rooms 18, 19 and 20 are on their own on the roof, so come highly recommended, although they do all have twin
beds. The view from room 20 is particularly good.
This is an excellent place to get your laundry done, very inexpensive, and a good quality.
Good breakfast, if a little basic, although there is a wide variety of cakes! Excellent friendy and attentive staff.

Room Tip: Avoid room 10 as it is close to the kitchen and dining rooms. Rooms 18, 19 and 20 are on their own...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SimonOkell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen G, Propietario at El Hostal de Su Merced, responded to this review, 6 January 2014
Dear Simon,
First, I want to thank you for your feedback.
Im very happy that you enjoyed the family feel of our house and that you appreciated our attentive staff.

As we have restored almost all original furniture of the house, it is not easy to better isolate the noise for that specific room but, we will do our best for finding a solution.
We welcome all constructive criticism, as it helps us to get better.

I hope you could visit us again soon.
Sincerely,
Carmen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 28 December 2013

We enjoyed our stay here. The rooms are very clean albeit a bit dated. The service is very attentive and thoughtful. This is probably why I am rating it a five. For example, we were having some wine outside which the staff offered to bring to the terrace and then another staff member turned on extra lights without being prompted.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank AnastaciaNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rafo0202, Propietario at El Hostal de Su Merced, responded to this review, 30 December 2013
Dear Anastasia,
Thank you for your feedback.

We are not just a hotel and in Su Merced not detail is so small and no request too large!
It’s very motivating for me and the rest of the team you appreciated our attentive service.

Best regards from Su Merced : )
Carmen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara, California
Level Contributor
143 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed 26 December 2013 via mobile

My wife and I spent 5 days/6 nights at this oasis of luxury in Sucre while on a one-month visit to Bolivia. We couldn't be happier with the accommodations and the sensitive service of the staff. The building itself is a marvel of colonial architecture, with 5 floors overlooking a central courtyard. Most floors have outdoor patios with tables and chairs providing wonderful vistas if the city and a respite from the streets. The breakfast is good with a wide variety of homemade pastries each morning as well as the normal eggs, ham, cheese, etc. Fresh fruit, including yummy papaya, and juices are also offered daily. The bathroom includes a modern shower and other fixtures. Windows of the room open onto the courtyard for fresh air and nice views. We stayed in many Bolivian cities during our trip and we rate Sucre number one for cleanliness and colonial style and El Hostel de su Merced our very best hotel experience!

Stayed December 2013, travelled as a couple
Helpful?
Thank viarueda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rafo0202, Propietario at El Hostal de Su Merced, responded to this review, 28 December 2013
Dear Viarueda,
Thank you for taking the time and posting a review about us.

It’s very delighting to know that Su Merced has been your best hotel experience in many cities. I will share your opinion with all the members of the team. I will congratulate them for being so sensitive with our guest’s.

We hope you will soon visit us again!
Sincerely,
Carmen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Hostal de Su Merced

Property: El Hostal de Su Merced
Address: Azurduy 16 | Between N. Ortiz and Bolívar, Around Town, Sucre 12345, Bolivia
Region: Bolivia > Chuquisaca Department > Sucre
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in Sucre
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — El Hostal de Su Merced 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
Welcome to Hotel de Su Merced, a house of XVII century that has been restored very carefully for creating an original place with character and charm.It’s a place where our guests can dream about the past and expect a warm and familiar service.We offer clean and spacious rooms decorated with special details.Our helpful and friendly staff will assure you a pleasant stay. ... more   less 
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