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“This place was great”

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El Hotel de Su Merced
Ranked #2 of 18 Hotels in Sucre
Certificate of Excellence
Perth, Australia
1 review
“This place was great”
Reviewed 27 July 2014

Great location, just near the main square, this was an excellent hotel. Lovely furniture in the room, friendly english speaking staff, great rooftop terrace, would definitely stay here again. Breakfast was good, although it seemed a little quiet when we were here. Very reasonably priced!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MR579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen G, Public Relations Manager at El Hotel de Su Merced, responded to this review, 9 September 2014
Dear MR579,

Thank you very much for your nice words, we are more than pleased to know that we made a bit of your trip a lovely experience and we feel more encouraged and inspired to keep on doing what we love, making people happy. Be certain your view will reach with the rest of our personnel.

Get our best wishes for you and thank you very much for making us part of your journey.

Raúl Espíndola
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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534 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 July 2014

Positives:

Well located close to the central square
Amazing roof top with views of Sucre
Lovely colonial style building
Best wi-fi i've had in Bolivia
Bell boy and front desk staff member working the late afternoon shift are extremely nice and helpful members of staff in this hotel

Negatives:

Front desk staff member (morning shift) is extremely unpleasant and rude, which really worsened my stay here tremendously.
Breakfast is generous but not very tasty.
Construction was ongoing during our stay.
One side of the hotel is directly next to a music school-risk of headache due to discordant trumpet sounds.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Pristine54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen G, Public Relations Manager at El Hotel de Su Merced, responded to this review, 9 September 2014
Dear Pristine54,

Thank you very much for your feedback, we are really thankful for your reviews. We believe that all them become a rich source of encouraging and learning. We are working hard to enhance the interpersonal skills of our staff and to be more receptive to your needs. Onthe other hand, we would have liked to know what could have been done better about the breakfast when you still were with us, as the ideas shared by you with our personnel during your staying, gave us the impression that you were pleased with it.

It is also important to underline certain facts that were out of our control and good will, such us the music rehearsal in the school next to us (only for few specific holidays) and the refurbishment process in the facade ordered by the Mayor Office for the city celebrations. All of these hectic events due to the fact that the Independence day commemorations was approaching. We don’t mean to excuse your unfulfilled expectations in favour of us, but we believe that there are reasonable explanations for some inconvenients.

We will treasure your visit and remember the lovely moments, and we hope some day to show you our improvements results thanks to your priceless feedback.

My best regards

Raúl Espíndola
Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 June 2014

We thoroughly enjoyed our stay. Very friendly and responsive when feeling a tad under the weather. The place has a lot of history and is full of character. Just a couple of blocks from the main square, hard to be better positioned. fantastic views from the upper balcony terraces while enjoying a beer. great memories.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen G, Propietario at El Hotel de Su Merced, responded to this review, 2 July 2014
Dear Peter,
Thank you for your sharing your experience with us.

It’s a pleasure to know that guests like you have memorable moments in our home!
Our aim is to offer more than a warm bed, a clean room and a friendly smile.

We will forward your compliments to all our team as a motivation in our future work :-)
Sincerely,
Carmen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 23 June 2014

We stayed here for 3 days and I honestly have to say it is the nicest place we have been in Bolivia. The staff is very helpful and friendly and the rooms beautiful. The view from the roof is amazing. We truly couldn't have chosen a more wonderful place.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen G, Propietario at El Hotel de Su Merced, responded to this review, 25 June 2014
Dear Magn1321,
Thank you for your comments following your stay with us.

Our guest’s often tell us that our home is like an oasis of calm! All of the team are pleased to offer a wonderful experience in which you could get enough energy and continue the trip 

We will be waiting for you in your Sucre’s second home,
With warmth,
Carmen GANTIER
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Washington DC, District of Columbia
Level 4 Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 June 2014

More of a hotel, Hostal de Su Merced is located in a wonderful part of the city, close to everything. In addition, everyone was extremely helpful (including storing my bags, letting me check in early, getting me a taxi to a restaurant). The best part was the view at sunset from the roof. You can also have a drink brought up to you!

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KCinDC2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen G, Propietario at El Hotel de Su Merced, responded to this review, 25 June 2014
Thank you for sharing your comments with us.

At Su Merced, “no detail is too small, no request is too large” and we are glad that you have enjoyed our friendly service.

We look forward in welcoming you back at our home,
Sincerely yours,
Carmen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holte, Denmark
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 June 2014 via mobile

I had to relax because of altitude sickness. This was the best place to do it. Staff, wi-fi, breakfest, room and outdoor space; all was top.
Beautiful and relaxing place in centrum of Sucre.
Not expensive compared to similar hotels of same standards.
Great stay! I can only recommend

Stayed May 2014, travelled solo
Helpful?
Thank magn1321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen G, Propietario at El Hotel de Su Merced, responded to this review, 19 June 2014
Dear Magn1231,
Thank you for your comments following your stay with us.

We try to offer an oasis of calm in order that our guests could rest well and continue their trip.
With your review, we can see that we are working in the right way : )

Your feedback was shared with our team and we all hope to see you soon in our home.
Sincerely,
Carmen
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Lima, Peru
1 review
Reviewed 28 May 2014

I chose this beautiful hotel thanks to its positive reviews in tripadvisor and am happy to log back on to confirm all of it's great reviews.
Comfy rooms in a beautiful restored colonial house. Prime location, good WiFi signal and great buffet breakfast. Really couldn't ask for more.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guila_Rocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen G, Propietario at El Hotel de Su Merced, responded to this review, 19 June 2014
Dear Guila_Rocha,
I thank you for taking the time to leave your comments following your recent stay with us.

We are very happy to hear that you were satisfied with the services in our hotel and hope we will have the chance to welcome you in the near future again.

Sincerely,
Carmen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Hotel de Su Merced

Property: El Hotel de Su Merced
Address: Azurduy 16 | Between N. Ortiz and Bolívar, Around Town, Sucre 12345, Bolivia
Region: Bolivia > Chuquisaca Department > Sucre
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 18 Hotels in Sucre
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — El Hotel de Su Merced 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
Welcome to Hotel de Su Merced, a 200 year-old century house that has been restored very carefully to be your home in Sucre. It’s a place where our guests can dream about the past, the history of our city and expect a warm and familiar service. We offer clean and spacious rooms decorated with special details. Our helpful and friendly staff will assure you a pleasant stay. ... more   less 
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