I picked this hotel based on proximity to Grand Valley university, sadly that is the only thing this place had going for it.
I called to confirm my reservation the day before and requested a room change but was told that due to booking online I could not change my room, I asked if a supervisor could look into it and let me know. I heard nothing back and on arrival my request was a surprise to the counter staff who never even bothered to check with the manager and simply told me they were now fully booked anyway. Apparently my rather simple request to have the chance to give them more money was put in the too hard basket.
We accepted the luck of the draw to go to our room to find a small, dark room that provides no privacy while using the bathroom, only stay here if you are comfortable with the people in your room (and possibly other rooms) hearing you use the bathroom in detail. The walls are thin and my partner and I got to enjoy listening to the people in the next room talking until early morning.
Having had a poor nights sleep and a long day we wanted to order in, unsurprisingly the WiFi was not working so I asked at the desk for delivery resturant menus for the area. After confirming that pizza would be fine I walked away with a brochure for a place that does wings (?) and a written down phone number for a place but no clues on what their menu was, having already explained I was a foreigner and unfamiliar with the chain. It was irrelevant as said place was closed. The final straw that led me to actually write this review was the ants crawling all over the bedside table, the ant trap placed behind the bedside table was inadequate to deal with the invasion of ants, but a clear indication that the hotel was aware of the problem but as with every other part of my experience here, unwilling to expend any effort on fixing it.
I will not be staying here again and will be encouraging my friends and family to spend the extra time travelling from Grandville or Grand Rapids when attending events at GVSU, the convenience of being near the campus does not make up for the shortcomings here.
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- Also Known As:
- Sleep Inn , Inn And Suites
- Sleep Inn Hotel Allendale
- Sleep Inn Allendale
- Allendale Sleep Inn