My family rented two rooms at Best Western Hotel the end of May, 2003. The hotel rooms were average in everything. But the staffs need training to deal with guests. The instruction on the phone to call other room was wrong. I tried to talk to the hotel manager but he interrupted me 3 times and completely ignored the problem. He had no intention to listen at all. He had a cocky attitude and very arrogant. We were overcharged $10 per night when checking out. There was no apology. Several small mistakes were made by the hotel staffs, yet nobody apologized once during our stay. If the manager treated the guests without respect why did the staffs do better?
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- Also Known As:
- Best Western Alpena
- Alpena Best Western
- Best Western Of Alpena Michigan