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“Not one staff knows how to apologize”

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Best Western Of Alpena
Ranked #1 of 7 Hotels in Alpena
Certificate of Excellence
A TripAdvisor Member
“Not one staff knows how to apologize”
Reviewed 25 July 2003

My family rented two rooms at Best Western Hotel the end of May, 2003. The hotel rooms were average in everything. But the staffs need training to deal with guests. The instruction on the phone to call other room was wrong. I tried to talk to the hotel manager but he interrupted me 3 times and completely ignored the problem. He had no intention to listen at all. He had a cocky attitude and very arrogant. We were overcharged $10 per night when checking out. There was no apology. Several small mistakes were made by the hotel staffs, yet nobody apologized once during our stay. If the manager treated the guests without respect why did the staffs do better?

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Additional Information about Best Western Of Alpena

Property: Best Western Of Alpena
Address: 1285 M 32 W, Alpena, MI 49707-8105
Phone Number:
Region: United States > Michigan > Alpena
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Alpena
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Of Alpena 2.5*
Number of rooms: 36
Reservation Options:
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Also Known As:
Best Western Alpena
Alpena Best Western
Best Western Of Alpena Michigan

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