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“Average in Every Way” 2 of 5 bubbles
Review of Red Roof Inn PLUS+ Ann Arbor University North

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Red Roof Inn PLUS+ Ann Arbor University North
Ranked #12 of 34 Hotels in Ann Arbor
Certificate of Excellence
San Francisco
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Average in Every Way”
2 of 5 bubbles Reviewed 16 July 2012

Although this hotel was very convenient to major roads and access to the University of Michigan, the staff was ambivalent at best. The voucher for breakfast at the adjacent Big Boy restaurant was a nice feature (restaurant staff were great - very personable). Long term tenants stayed adjacent to our room and their cigarette smoke was brought into our room via the outside AC package unit. Hot water shower. Good beds. Faux wood flooring in lieu of carpeting was not kept very clean - our socks were black after walking around the room. OK hotel but would spend more next time in Ann Arbor to get a better experience.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank hodad57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly M, General Manager at Red Roof Inn PLUS+ Ann Arbor University North, responded to this review, 30 July 2012
I am sorry to hear that your experience did not meet your expectations. We appreciate your comments and are taking the appropriate measures to solve the issues that we presented to your during your stay. Please note that we value your business and hope that you will give us a chance to show you that quality of service that we pride ourselves on. Thank you for sharing your comments. It is customers like you that help us improve our service. Once again I do apologize for the inconvenience and hope that you will come and see us again.

Sincerely,

Kimberly Marme, G.M.
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302 reviews from our community

Traveller rating
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    34
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    6
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Portland, Maine
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 12 July 2012

While the Red Roof is 2 star lodging, this one should gain an extra star. The hotel has recently been renovated & is 100% non smoking. The superior king rooms have laminate flooring rather than carpet. As an allergy sufferer, this makes a huge difference in sleep quality. WiFi was fast and reliable.

Room comes with free or discounted breakfast at the attached Big Boy.

*Added Bonus: Red Roof does not charge extra for pets! Other places charge between $10-20 per night.

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PortCityAnna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly M, General Manager at Red Roof Inn PLUS+ Ann Arbor University North, responded to this review, 30 July 2012
We appreciate your business and your positive comments. We are glad that we were able to satisfy your expectations. Red Roof is pet friendly and we are happy to have them join you. Thank you so much for staying with us. We are glad to see that you enjoyed our renovated rooms. Thanks again.

Kimberly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mt Pleasant
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 6 July 2012

We stayed here for 4 nights, the first being the night before my mother's surgery at U of M. When we got to our room it was dirty;it hadn't been cleaned at all.So we called the desk and was given another room. The second and third mornings of our stay the sink and mirror weren't cleaned. They were clean the last morning only because I complained twice. And no styrofoam coffee cups were left. I asked for the coffee cups and they said they would have to bring them; five minutes later they brought plastic drinking glasses. The breakfast deal was only a "fair" deal, and the one morning lady at the desk needs to work on her people skills. Disappointing. :(

Room Tip: No elevator to second floor; you must be able to use the stairs.
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  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Kim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly M, General Manager at Red Roof Inn PLUS+ Ann Arbor University North, responded to this review, 30 July 2012
Thank you for sharing your experience with us. We appreciate your business and would like to apologize for the issues presented to you during your stay. I would like to speak with you personally in regards to this. Please feel free to contact me in regards to your stay. We pride ourselves in customer service and providing the best experience possible. We obviously failed to provide this and would love to make it up to you in whatever way we can. I am so sorry that we did not meet your expectations. Please contact me at your earliest convenience.

Thank you,

Kimberly
I0045@redroof.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 28 June 2012

It's still a Red Roof Inn. It's a two-star place, but we stayed there last nite because of the 4 and a half stars given by Trip Advisor users. Sorry but that's a misleading rating. We bought the Superior King, and the room was clean and recently updated. This is distinctly budget lodging, however. It had the feel of a residential hotel, with folks sitting outside their rooms in their lawn chairs enjoying a cigarette or two. Nothing wrong with that necessarily, but that's what you can expect here. The weather was hot, so the AC was stressed a bit -- either freezing or uncomfortably warm.

Room Tip: If price is your first criterion, this might be OK for you.
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  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly M, General Manager at Red Roof Inn PLUS+ Ann Arbor University North, responded to this review, 30 July 2012
We want to thank you for staying with us and appreciate you comments. We are addressing the concerns that you mentioned including the air conditioners. It is our hope that our guest feel comfortable and safe during their stay with us. We appreciate your business and hope that you will give us the chance to provide even better service next time you are in Ann Arbor.
Sincerely,

Kimberly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bay City, Michigan
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 25 June 2012

I had a reunion in Ann Arbor and needed a place to stay. The designated hotels for the reunion were (to my mind, at least) overpriced for my needs. So, after reading the reviews here I decided to chance the Red Roof. I had had some bad experiences with other Red Roofs in the past. Well, I was delightfully surprised!! I had a King Bed single--fine for my needs but would have been tight had my husband been along. The room had been remodelled with the carpeting replaced with laminate--what a great idea!! No more nasty dirty carpeting under my bare feet!! The price was right, the surroundings were clean and fresh and the reunion was great! Who could ask for anything more?? One problem they need to deal with--the Elias Brothers restaurant that is attached is poorly managed--I waited almost 10 minutes to be seated when I could see at least a dozen empty tables. The wait staff seemed to feel that their job didn't include seating the customers. A man who had been staying there for several months told me it was always that way!!

  • Stayed June 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MaryKF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly M, Manager at Red Roof Inn PLUS+ Ann Arbor University North, responded to this review, 29 July 2012
Thank you for your pleasant comments and staying with us. I have passed your comments on to the owners of the restaurant. Sorry for the inconvenience there. We appreciate your business and hope that you will stay with us again in the future.

Thank you,

Kimberly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grosse Pointe, Michigan
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 June 2012

Rooms were updated...Surprised by the high quality relative to the low price. Booked through Expedia, who messed up my name and number of guests, which slowed up check-in.

Room Tip: Book directly through hotel - not a travel site like Expedia
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  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank UpNorthAlot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly M, General Manager at Red Roof Inn PLUS+ Ann Arbor University North, responded to this review, 29 July 2012
THank you for choosing Red Roof Inn. We appreciate your business and are glad to see that we met your expectations. We hope that you will join us again if ever in the Ann Arbor area. Please go to redroof.com or call direct for ease of booking in the future and we may be able to actually save you some money. We are so glad to see that you enjoyed the renovation. Thank you!
Kimberly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eaton Rapids, Michigan
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 6 June 2012

This hotel was referred to us by the U of M hospital's Med Inn ( hospital's on site hotel) when they were full. Med Inn has an arrangement with local accomodations specifically for families who need to stay close to the medical center. In my case, a medical emergency with my father. We needed two rooms, one on the main floor for my elderly mother. We got exactly what we requested and at a reduced rate since we went through Med Inn. The rooms were clean and modern. The beds were new with great bedding. The staff was wonderful. They also have a 24 hour shuttle to and from the medical center. Red Roof made a hard time easier. I can't say enough.

  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Michigoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly M, General Manager at Red Roof Inn PLUS+ Ann Arbor University North, responded to this review, 29 July 2012
We would like to thank you for posting a comment on your experience. We are pleased to know that you enjoyed your stay. We do cater to the hospital business and we hope all is well with your family. Thank you for staying with us.

Kimberly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn PLUS+ Ann Arbor University North

Property: Red Roof Inn PLUS+ Ann Arbor University North
Address: 3621 Plymouth Rd, Ann Arbor, MI 48105-2659
Region: United States > Michigan > Ann Arbor
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Best Value Hotel in Ann Arbor
#5 Family Hotel in Ann Arbor
#7 Business Hotel in Ann Arbor
#7 Romantic Hotel in Ann Arbor
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Red Roof Inn PLUS+ Ann Arbor University North 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Contemporary, in landscaped surroundings - 4 mi fm downtown Ann Arbor. ... more   less 
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Also Known As:
Red Roof Inn Ann Arbor University North Hotel Ann Arbor
Ann Arbor Red Roof Inn
Red Roof Inn PLUS+ Ann Arbor University North Michigan

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