I hate posting negative reviews for local business owners, but my experience with this particular one left me no other alternative.
I travel to Ann Arbor every week, and this particular night with the Ann Arbor fair I couldn't find any rooms close to town, and booked this room at this particular hotel with a credit card hold at a premium over thier typical room rates, and a note that I will be checking in late.
After a 3 hr drive, and 5 hours of work, I was less than 2 miles away from the hotel @ 9:30PM when the hotel front desk called and said they had a "computer glick" and my room was overbooked, and they had no rooms available for the night - hotel speak for we gave your room away. Well what is the point of a credit card hold then - I doubt these people understand the terms of the contract.
Anyway they made arrangements for a room at a similar hotel 20 miles away and in the direction away from my work, and charged me for the same at the higher room rate. Really? I plan to take this up with Redroof customer service tomorrow morning.
Needless to say, this experience sealed my expectations of Redroof, and I will never be staying at this particular hotel or thier chain again.
- Official Description (provided by the hotel):
- Contemporary, in landscaped surroundings - 4 mi fm downtown Ann Arbor. ... more less
- Reservation Options:
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- Also Known As:
- Red Roof Inn Ann Arbor University North Hotel Ann Arbor
- Ann Arbor Red Roof Inn
- Red Roof Inn PLUS+ Ann Arbor University North Michigan