I've stayed here a couple of times during business trips, each of these visits finding this place of lodging to be less than friendly and inviting. Its staff is just plain unhelpful.
Arriving after 1 am on my most recent visit, I found myself being woken around 8 am when staff was knocking at my door.
Perhaps in part because the facility was still undergoing a prolonged renovation, there was no Do Not Disturb sign to be placed on the door. In any regard, could there not have been a note to staff that this guest arrived very late?
The room was heavy with the odors of construction, mostly the scent of adhesives, it seemed. I had to open the window to relieve some of this unacceptable odor. There was construction dust collected around door openings in the hallway, carpeting and carpet remnants piled here and there. Wallpaper was partially hanging in some of the hallways, the demolition phase of the work apparently halted part-way toward completion.
The first and third floors are impacted by the "renovation", as is the parking area. Numerous large metal shipping containers occupy a significant area of the parking lot.
I phoned the front desk to request a reasonable extension on the checkout time (11 am) given my late arrival and early waking by staff.
In no uncertain terms, I was told I could stay until Noon -- an entire extra 60 minutes -- or I would be charged an additional night's stay. Again, I'd only been at the facility less than seven hours when I was woken by staff.
That's not very accommodating.
Should I again find myself needing a place to stay while in this city, I will be looking elsewhere. I urge that you do as well.
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- Also Known As:
- Comfort Inn And Suites Ann Arbor
- Comfort Inn & Suites Ann Arbor Hotel Ann Arbor
- Comfort Inn Ann Arbor
- Ann Arbor Comfort Inn
- Comfort Inn & Suites University South Ann Arbor, Michigan