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“Very Nice Stay”

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Hilton Garden Inn Ann Arbor
Ranked #1 of 34 Hotels in Ann Arbor
Certificate of Excellence
Detroit, Michigan
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Very Nice Stay”
Reviewed 7 August 2014

Stayed with my daughter. This hotel is beautiful, it looks brand new. She loved the pool and the staff was very friendly and helpful. Our room was very well appointed and the bed very comfortable. Absolutely would recommend and we will stay again. Only downside was that it was pretty pricey, but I guess you have to pay for the service and ammenities.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank MidwestSailor83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, 12 August 2014
Hello MidwestSailor83,

Thanks for taking the time to provide us with a review of your recent stay with your daughter. I am sure you spent many hours in the "Cool Pool" and I am delighted to hear that it was a good time had by all. Your next visit can't come soon enough!

Have a wonderful day,
Christina Bell
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797 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
New York City, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 August 2014

The hotel looks brand new! The front desk staff was friendly. After the first day, we noticed that our room was damp. We were visiting in early August and the temperature was in the low 80s. There was some drizzle, but no major down pours. I am a fan of air conditioning, and the room was kept cold. After that, we noticed that the common areas on the first floor and our fourth floor smelled funny. Perhaps the carpets were cleaned? I did not ask for an explanation as I did not spend much time in the hotel.
For some unexplained reason, our room was not serviced on our second day. When I returned at 10pm, I called for fresh towels. No one offered to straighten the room or the beds or explained why the room was not cleaned. When we left at 10:30 am, the cleaning staff was on the floor and saw us leave. The DND sign was NOT on the door.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mindy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, 12 August 2014
Hi Mindy g,

I am happy to hear that overall you had a nice stay and encountered our friendly team, but disappointed that ultimately we let you down in a few areas. I have shared your comments with our leadership team in order to further investigate the damp smell along with the fact that you did not receive service on the 2nd day of your stay. I sincerely apologize to you and your family. If you are interested in discussing this with me further, I can be reached at bell@raymondteam.com or 734.585.0304. I hope that we have the opportunity to make this right for you in the future and show you the service you should have received the first time around.

Sincerely,
Christina Bell
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Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2014

Loved the outdoor seating area. Great place to visit with friends who were also staying at the hotel. Breakfast was good. Room was very clean. Staff was friendly. We would stay at a Hilton Garden again.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Booklvr54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, 12 August 2014
Hi Booklvr54,

It sounds like you had such a nice getaway with friends and I am so pleased that you picked us to host your weekend! I have shared all of your kind words with our team; thank you! We hope to see you on your next weekend away.

Take Care,
Christina Bell
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North Richland Hills, Texas
Level Contributor
407 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 5 August 2014

This hotel is a very nice, clean hotel. The staff is friendly, courteous and helpful. The entire hotel is clean and quiet. The pool is really nice, but is more for kids. It's not deep enough for enough distance to swim laps, but is a beautiful pool and a great pool to play in. The fitness room is adequate, kept clean and smells nice. My room overlooked a pond in the back and was very, very nice.

Room Tip: I would ask for a room facing the pond. It's a nice view and very peaceful.
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  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c685710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, 12 August 2014
Hi c685710,

It is always such a pleasure to hear kind comments like yours! Our teams entire focus is to provide guests like you with a great experience in a clean and friendly environment. I love the room tip that you have offered for other guests as many of our business travelers are looking for a peaceful trip as well. I look forward to seeing you the next time you are in town.

Kind Regards,
Christina Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Richland Hills, Texas
Level Contributor
407 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 5 August 2014

The hotel is a little older, but very nice and kept clean. The rooms are quiet. The pool is nice, but not condusive for swimming laps; it is more of a leisure pool. Fitness center is adequate, but no instructions on how to work the TVs on each machine. Remote wouldn't turn them on.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank c685710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, 12 August 2014
Hi c685710,

It is always such a pleasure to hear kind comments like yours! Our teams entire focus is to provide guests like you with a great experience in a clean and friendly environment. I love the room tip that you have offered for other guests as many of our business travelers are looking for a peaceful trip as well. I look forward to seeing you the next time you are in town.

Kind Regards,
Christina Bell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2014

stayed with Hilton Garden Inn Ann Arbor Michigan, the hotel staff goes out of their way to help clients. the rooms are all up to date, I must congratulate the management of this property for hiring such a excellent staff. the proximity to the shopping mall helps.over all very good value to money.only bad part is the wireless internet is not that good in some rooms

Room Tip: ask for rooms with better wi fi signal if internet is important for you
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  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vishal G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, 12 August 2014
Vishal G,

Thank you for all of the amazing comments on our teammates. Every day we strive to ensure that our guests are having a great stay while enjoying the comforts of a clean room and I am so happy to hear that you have such a nice visit here. The next time your business travels bring you to Ann Arbor we hope to see you back!.

Best Wishes,
Christina Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 4 August 2014

Hilton Garden Inn in Ann Arbor was a great place to stay. Helpful staff, clean and pleasant rooms, Quite. Very good breaksfast. Would stay again if back in Ann Arbor. Convenient to freeways, shopping, dining, main University of Michigan campus and downtown Ann Arbor.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank dsc0tti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review, 12 August 2014
Hi dsc0tti,

I am so happy to hear that you had a wonderful visit for your reunion. Ann Arbor is such a great place to explore and shop! I will be sure to pass along all of your kind words to the rest of our team. We look forward to the opportunity to welcome you back someday soon.

Kind Regards,
Christina Bell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Ann Arbor

Property: Hilton Garden Inn Ann Arbor
Address: 1401 Briarwood Cir, Ann Arbor, MI 48108-1893
Phone Number:
Region: United States > Michigan > Ann Arbor
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Ann Arbor
#1 Romantic Hotel in Ann Arbor
#1 Business Hotel in Ann Arbor
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Ann Arbor 3*
Number of rooms: 130
Official Description (provided by the hotel):
The Hilton Garden Inn Ann Arbor hotel is ideally located just 2 miles south of the University of Michigan and its "Big House" football stadium, as well as the adjacent Briarwood Mall. Enjoy easy access to the UM campus plus nearby research parks, hospitals and medical centers. Unwind in a spacious guest room and enjoy the latest technology to ensure you make the most of your stay. Keep in touch with complimentary wireless internet access and sleep well in the sumptuous bed. Indulge in a delicious meal at the hotel's onsite restaurant, The Garden Grille & Bar, open daily for breakfast and dinner. For the convenience of dining within your room, grab a quick snack or tasty microwavable meal from the hotel's great value, 24-hour Pavilion Pantry or order a meal from room service. The cozy Bar offers the perfect spot to unwind after a busy day. Stay active with an energetic workout in the 24-hour fitness center or enjoy a splash in the "Cool Pool" complete with basketball hoop and interactive toys. The Hilton Garden Inn Ann Arbor also offers four flexible meeting rooms, ideal for meetings, seminars and presentations. ... more   less 
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Also Known As:
Hilton Garden Inn Ann Arbor Michigan

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