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“Overpriced for what you get”

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Comfort Inn & Suites
Ranked #29 of 34 Hotels in Ann Arbor
Limerick
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Overpriced for what you get”
Reviewed 15 January 2014

We recently stayed at this hotel during the NHL Winter Classic. The only positive thing I have to say about it was that it seemed to be in a convenient location, and the bed was comfortable. We checked in after a very long day of travel, arriving at our room around 1:30am, to find that the handle on our toilet was broken! Good thing they had another room available without a broken toilet. The heater in the room was very difficult to control. The heat knob was cracked and nearly broken making it difficult to turn. The room would either be way too hot or was cold, no in between. There was a common room on the first floor directly around the corner from the front desk. It had been rented out one evening. The party that rented it failed to close the doors and were extremely noisy, running down the hallways screaming and shouting, throwing ice in the hallway until well past midnight. When we called the front desk to inquire about hotel quiet times, the more than unhelpful clerk (young male with a Napolean Dynomite look to him) all but refused to speak to the party about the noise level. That said to me that he did not value the comfort of the other guests. No apology was made for this rude disruption (then, the next day, or upon checkout). The breakfast was seriously one of the saddest continental breakfasts I have seen in a long time. We had to ask for ketchup (which they gave to us with a huff), they didn't have sugar-free sweeteners, and I'm not sure the 'breakfast patty' was actual meat. Thank goodness the airline lost our baggage and we didn't have swimsuits with us. When we ventured down to the pool, we were disgusted by the state of disrepair. The water in the hottub was either a yellow or brownish color. It was freezing cold in the pool area, and the improper ventilation had caused the gyproc on the ceiling to rot and was falling off in chunks. I would not have swum there if someone had paid me! We paid over $700 for a 3-night stay, and feel gouged by this business. They definitely need to put some money into the upkeep of this property and consider hiring a staff with some personality and backbone.

Room Tip: If you absolutely have to stay here, I would choose a room that is on the second floor, away from th...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carla H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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146 reviews from our community

Traveller rating
    28
    39
    33
    28
    18
See reviews for
50
30
15
31
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Chicago, Illinois
1 review
Reviewed 12 October 2013

I am incredibly disappointed in staff at the Comfort Inn & Suites. As I thought it would be easy
to reserve online with a credit card for 3 nights, I did. When I checked it I wanted it on a
different credit card, and now it turns out both my credit cards have been charged. We have
been double charged over 300 dollars to both credit cards for one night stay.
The front desk man said he did not know how to contact the manager
(which is sad to be lied to a costumers face) or how to change the charge.
At over $350 charged double to two cards. ($600 total) This is incredibly unprofessional and
shocking that due to the hotels mistake, we are being doubled charged and no one can fix
this. I am honestly shocked at the lack of professionalism at this hotel. I cannot believe this. I
called the hotline and the reservation people at Choice one would not fix it and would not call
the manager.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Myloveistravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ann Arbor hotels

Memphis, Tennessee
1 review
Reviewed 9 October 2013

We could not stay at our regular hotel so stayed here for the first time. The hotel staff was professional, friendly and very helpful with our special requests, especially Mamadu who worked in the evenings. The location is very convenient and quiet and the breakfast and pool area adequate enough. Glad to hear that the new manager is working diligently on improvements. We will likely stay here again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 September 2013

The staff at the hotel were wonderful. The rooms were very tired and needed a serious update. There was some patching on the wall around the sink which made the room look in poor condition. It was hard to tell if the hallways were filthy or that the carpet just needs replacing. In the room, the air conditioning adjustment knobs were missing so I had to borrow some pliers from the front desk to adjust the temperature of the room. The gentleman at the reception desk was very apologetic and in the morning they gave me a small discount on the room. It's very convenient to the expressway as well as U Of Michigan campus. I would only stay here again if there wasn't anything else available and we were lucky to get a room at the last minute on the ND/MI football weekend.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ILtraveler812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookfield, Connecticut
Level Contributor
5 reviews
Reviewed 4 September 2013

We've stayed at this hotel on numerous occasions to visit our son in Ann Arbor. We always bring our dog & therefore are a bit limited in terms of hotel accommodations. This time the hotel looked very run down, the lobby is OK, but the hallway to the rooms is in desperate need of new carpet. The doors to the outside are not always locked & secured as they should be. The rooms are OK, pillows are very lumpy, towels are thin & have some stains, bottom sheet was barely on the bed & was very thin, and the blanket was worn & not soft (needs replacing). This is the last time we'll be staying at this hotel.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RubyE10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodbridge, VA
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 August 2013 via mobile

It wasn't awful but it left A LOT to be desired. The staff was apathetic at best. It started with us having to fight with them at check in to get a roll away bed that we pre-ordered. We finally got one that looked like it had been involved in a crime scene. It should have been burned. Then, we had issues with weak toilet and shower pressure; they always ran out of some food at breakast and they didn't properly handle other guests who were too loud at night. The hotel staff had his shady friends eating breakfast and other things like that made our stay uncomfortable. The room was clean for on older hotel and the price was reasonable.

Stayed July 2013, travelled with family
Helpful?
Thank Zion33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Augustine, Florida
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 August 2013

The Comfort Inn & Suites on Carpenter is a terrific place to stay. The rooms are spacious, the breakfast generous with a good variety of foods and the staff is very helpful. We played golf nearby at Huron Hills, visited family and friends and had a lovely time in Ann Arbor and the comfortable accommodations made it all the more enjoyable! And great shopping just up the road nearby.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Virginia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 2376 Carpenter Road, Ann Arbor, MI 48108
Phone Number:
Region: United States > Michigan > Ann Arbor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 34 Hotels in Ann Arbor
Price Range (Based on Average Rates): £
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 50
Reservation Options:
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Also Known As:
Comfort Hotel Ann Arbor
Comfort Inn And Suites
Baymont Inn Ann Arbor
Ann Arbor Baymont Inn
Comfort Inn & Suites Ann Arbor, Michigan

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