We recently stayed at this hotel during the NHL Winter Classic. The only positive thing I have to say about it was that it seemed to be in a convenient location, and the bed was comfortable. We checked in after a very long day of travel, arriving at our room around 1:30am, to find that the handle on our toilet was broken! Good thing they had another room available without a broken toilet. The heater in the room was very difficult to control. The heat knob was cracked and nearly broken making it difficult to turn. The room would either be way too hot or was cold, no in between. There was a common room on the first floor directly around the corner from the front desk. It had been rented out one evening. The party that rented it failed to close the doors and were extremely noisy, running down the hallways screaming and shouting, throwing ice in the hallway until well past midnight. When we called the front desk to inquire about hotel quiet times, the more than unhelpful clerk (young male with a Napolean Dynomite look to him) all but refused to speak to the party about the noise level. That said to me that he did not value the comfort of the other guests. No apology was made for this rude disruption (then, the next day, or upon checkout). The breakfast was seriously one of the saddest continental breakfasts I have seen in a long time. We had to ask for ketchup (which they gave to us with a huff), they didn't have sugar-free sweeteners, and I'm not sure the 'breakfast patty' was actual meat. Thank goodness the airline lost our baggage and we didn't have swimsuits with us. When we ventured down to the pool, we were disgusted by the state of disrepair. The water in the hottub was either a yellow or brownish color. It was freezing cold in the pool area, and the improper ventilation had caused the gyproc on the ceiling to rot and was falling off in chunks. I would not have swum there if someone had paid me! We paid over $700 for a 3-night stay, and feel gouged by this business. They definitely need to put some money into the upkeep of this property and consider hiring a staff with some personality and backbone.
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- Also Known As:
- Comfort Hotel Ann Arbor
- Comfort Inn And Suites
- Baymont Inn Ann Arbor
- Ann Arbor Baymont Inn
- Comfort Inn & Suites Ann Arbor, Michigan