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“The staff makes a stay here worth it.”

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Wyndham Garden Ann Arbor
Ranked #30 of 35 Hotels in Ann Arbor
GreenLeadersBronze level
Reviewed 11 October 2011

I recently stayed at the Clarion Hotel in Ann Arbor for a business conference. It has to be said that the staff at this hotel are wonderful and will go above and beyond to make you happy. I helped coordinate arrangements with Patty Baker, the Director of Sales and Catering, and she was very willing to negotiate and work collaboratively to meet our groups' needs. I also had many dealings with the head chef, front desk staff, Sales Manager, and General Manager of the hotel during my stay. While there were some unforeseen challenges such as some trouble with the check in computer system, there was nothing that would lead me or the group I was traveling with to say anything negative about this hotel and conference center. The rates are reasonable and the hotel is a short drive away from a nice downtown area; public transportation to this area is sparse, so I hope you have a car if you want to visit the surrounding area. The head chef and his staff are particularly noteworthy; he is up every morning facilitating a fantastic continental breakfast (complete with sausage, eggs, cereal, muffins, Belgian waffles, fresh fruit, etc) and he's around for every dinner service ensuring that guests are happy with their meals. The Sales and General Manager are equally attentive to guests' needs and work hard to come to quick, fair decisions that make things easy and keep stress levels low, which is what you hope for when you go away on business or vacation!!!

Room Tip: Request a room on the third or fourth floor--the rooms on the 1st and 2nd floor facing the road are...
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  • Stayed: October 2011, travelled on business
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1  Thank Maple107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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469 - 475 of 496 reviews

Reviewed 23 September 2011

Used points to reserve a suite-style room with a hot tub ... these non-smoking rooms smelled like a smokers' paradise ... found some lighters in a broken sofabed ... dirty sheets and towels ... ants crawling across the floor ... air conditioning didn't work in two of three units -- took 2 hours to repair. Bathroom mirror was cracked. No cups, glasses, or amenities. Had to check out a day early and received absolutely NO compensation for all the trouble. Indoor pool water temperature was uncomfortably warm. Free hot breakfast was served out of a small corner bistro bar -- plenty of food, but unappetizing -- extremely cramped for space. Hotel staff could care less!

  • Stayed: September 2011, travelled with family
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1  Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarion Hotel C, Manager at Wyndham Garden Ann Arbor, responded to this reviewResponded 1 March 2012

We're happy to notice that you're a Choice Privilege Member and you got the opportunity to redeem your Choice Privilege points while staying with us in a Jacuzzi Suite.
Our property has a Smoking Free Policy and we're working on enforcing this. The fine for caught customers that do not comply with this policy is $250.
We constantly try to enforce this Smoke Free environement policy.
"No cups, glasses, or amenities". The Jacuzzi Suite that you had, is always fit with 2 water glasses with covers, Filter Coffee Machine, Refrigerator, TV. Close by in the hallway is a Vending Machine and Ice Machine.
"Indoor pool water temperature was uncomfortably warm"- Our Maintenance Department is constantly checking on the temperature and quality of the water from swimming pool.
It always comply with the standards for the water in the swimming pool, as drawn by the specialized bodies that checks this.
" Free hot breakfast was served out of a small corner bistro bar -- plenty of food, but unappetizing -- extremely cramped for space. Hotel staff could care less! "
As we noticed this as well, we set up from December a second station for the hot breaksfast, as this is very appreciated and we always have good response on hot breakfast. So now is no queing. Thank you for this comment. As you see we're improving taking in consideration your observations.Hope we'll book again with us to see improvements being done here under the new management that took over in 1-st December 2011.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2011

I stayed here with my boyfriend and we were very excited. As we were pulling in we saw the front desk host smoking outside and she just looked at us and as we walked inside, she didn't come in until she finished her smoke and then proceeded to help us but of course she did not wash her hands. Then we got into our first room and it was very dirty. There was so much hair in the bathtub and sinks, there was a sticky white stain on the comfortable and stuff stuck on the tables. So they were great about upgrading us into another room however that room wasn't any cleaner. The bathroom floor was covered in hair and dirt. They were very helpful and our room was quite but very dirty hotel. We didn't even dare to go close to the pool because it was very green and cloudy which is pretty sad since its in the center of the hotel. i loved the layout

  • Stayed: August 2011, travelled with friends
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1  Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2011

In short - the manager took no responsibility for his change in policy (no longer allowing dogs). It was simply, you can't stay here. No compensation, no paying the difference between staying there and another place. Total indifference.

This hotel was "pet friendly" when I booked 4 weeks before our scheduled stay. We
mentioned the dog and made sure the room type we booked allowed dogs. We show up at 5:00 pm, mention our need to pay the dog fee and they said "we don't take dogs anymore".

The clerk spoke directly with the manager 3 times to see what help they could give us regarding finding another hotel.

The manager took no responsibility and cared not if we found another place. I had booked using "points" so it was "free"; Using their phone I explored options, the Hampton Inn quoted a price of $209 (not exactly in our budget). After a half hour on the phone we got the last "points" room at the Comfort Inn (which had great staff & rooms).

If he runs his hotel in any way similar to his treatment of us, beware.

  • Stayed: August 2011, travelled with family
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1  Thank VirginiaPho2grapher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2011

I was quite impressed with this property. It definitely exceeded my expectations. The pool was great. There was a pleasant event going on in one of the meeting spaces. The bar located inside the restaurant made great tasting drinks. My internet access also worked well. All and all. Job well done.

  • Stayed: July 2011, travelled on business
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2  Thank hatoumom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2011

stayed for two nights w/ family of four, room was okay -- clean, fridge, micro, coffee, and decent tv. breakfast was very good for price, hot food, attentive/courteous attendant. but common areas overall were in desperate need of attention. dirty carpets, run down feel. hotel is expansive and we were in back section, easy access through banquet entrance, but had smoking bench right outside, had to navigate through clouds of smoke most in/out trips. overall, it was a cheap place to rest our heads, but only bec/ we spend very little time on site.

Room Tip: some rooms overlook interior atrium or pool
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  • Stayed: August 2011, travelled with family
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1  Thank rylie2719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2011

we love the hotel and we will stay there for our next family reunion. and a young lady name jazz was very helpfull .

  • Stayed: August 2011, travelled with family
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1  Thank wcurry55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Ann Arbor

Address: 2900 Jackson Ave, Ann Arbor, MI 48103-2012 (Formerly Clarion Hotel and Conference Center W)
Phone Number:
Region: United States > Michigan > Ann Arbor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Ann Arbor
Price Range: £52 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Ann Arbor 3*
Number of rooms: 162
Official Description (provided by the hotel):
Located just minutes from downtown, two miles from the University of Michigan, and nearby a wealth of Ann Arbor businesses and attractions, we invite you to stay at our Wyndham Garden Ann Arbor hotel. Whether your travels bring you to visit a loved one or to conduct business at Toyota Technical Center, or to visit a student at The University of Michigan, our location, as well as our first-class service, will ensure you are comfortable throughout your stay. In addition to a great location, Detroit Metro Airport (DTW) is a mere 21 miles away, as well as a myriad of Ann Arbor and Detroit attractions, sporting events, and parks. ... more   less 
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Also Known As:
Clarion Hotel Ann Arbor
Best Western Ann Arbor
Ann Arbor Best Western
Wyndham Garden Ann Arbor Michigan

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