Recovery is one of the most imprtant skills I look for in a business or leisure hotel. Sure we want things perfect upon arrival, but that isnt realistic. I gauge many places based on how well places recover after even the smallest (or largest) misstep.
The staff at this hotel went out of there way to "make up for" our room type (king) not being available when we checked in at 2:30 A.M. for a five day stay. During the next four days, every staff member in every department was just fabulous. They accomodated us with a refrigerator, some local candies and treats, offered to change our room every day (we hate to move) recommended great restaurants and attractions, and greeted us by name every day. When it rained they brought us an umbrella (without asking) and when we needed to extend our stay one day, they did a great job making it happen at an excellent rate.
If you are in the Ann Arbor/Detroi/Chelase area, check out this great staff.More
- Free Wifi
- Free Parking