It was a long day of driving by the time we arrived at our hotel (over 600 miles in one day). Despite confirming the details of our reservation only two weeks before our arrival, the roll-out bed we ordered was not available and we were advised by the front desk that they were discontinued. I really didn't care what form the extra bed took and so they were able to accommodate the three of us in a room with a pull-out sofa (I don't want to think about what would have happened if the hotel had been fully booked). Here's the kicker: We had to find the sheets, pillows, pillow cases and make up the sofa bed ourselves! Two phone calls to the front desk later, we were at least able to collect all the linens together by delivery from the front desk manager. I don't expect this kind of treatment from a hotel in the Marriott chain and I will make sure not to visit a Fairfield Inn in the future. Ann Arbor is a great city and I plan to return, but I'll be staying somewhere else!
- Official Description (provided by the hotel):
- Renovated in 2015, the Ann Arbor Fairfield Inn has stylish designed rooms and lobby. Located conveniently 2 miles away from the University of Michigan. Go BLUE! Briarwood Mall is only a short walk away with many shops and dining choices! Come visit our hotel and #stayamazing! ... more less
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- Also Known As:
- Fairfield Inn Ann Arbor Hotel Ann Arbor
- Fairfield Ann Arbor
- Ann Arbor Fairfield Inn
- Fairfield Inn Ann Arbor Michigan