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“Always a great experience”

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Courtyard Ann Arbor
Ranked #16 of 34 Hotels in Ann Arbor
Certificate of Excellence
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Always a great experience”
Reviewed 14 March 2014

I travel to AnnArbor frequently on business, and this has been the only hotel I've stayed at on my trips there the past year. It's a terrific property with excellent rooms and a top-notch front desk staff. I've never had a problem, and I've never had to wait for a room, even though I usually arrive to check in before 9AM. Absolutely worth your time and money.

Room Tip: First floor rooms are a bonus, as you're on the same level as the gym and you don;t need to wait...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, 17 March 2014
Thank you so much for taking the time to review your stay at the Courtyard by Marriott Ann Arbor. We truly appreciate your kind words and are delighted that you have enjoyed your experience! We look forward to having you back with us on your future stays!
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241 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
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English first
Lake Villa, Illinois
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 March 2014

The hotel is nice but some of the staff needed some help. First of all the front desk staff that I dealt with Sal and Jessie were AWESOME! They helped out my family and are really good at their position. The hotel was clean and everything was good. The Manager Steve seemed to only say "NO" to people. I watched on how he dealt with some of the guests and I wasn't really impressed. I do write reviews that are good and some that are not, but I am honest with the service that I get when I stay at a property. I am a marriott member and I feel that people should learn from the feedback.

Green Features: The hotel wasn't able to handle big groups. The manager should of given us a spot to put everyone and not just worry about the extra fees.
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, 6 March 2014
Thank you so much for your review. We strive to give the best customer service to all of our guests, and it is unfortunate that your entire experience did not meet those expectations. While we try to accommodate all special requests, there are many situations where we are unable to. We truly hope that you will stay with us again in the future and allow us to assist with your group again.
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Oriskany Falls, New York
Level 5 Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 March 2014

Another comfortable stay at a Marriott hotel! This Courtyard is conveniently located on the south side of Ann Arbor. It's a great place to stay for a Michigan Wolverine's sporting event. It's convenient to South Campus where all the sporting venues are located, the mall and a number of eating establishments. It is located just off I-94 yet set in a quiet location. We had a King room with a sofa bed, which was nicely appointed. The sofa bed was located in its own space and separated from the main sleeping area by Dutch doors. The king foam bed mattress was very comfortable. The lobby is very modern and includes a Bistro with Starbucks coffee and food for all mealtimes. It's a bit pricey and there is no free breakfast included. However, the service at the Bistro was great as was the front desk.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, 6 March 2014
Thank you so much for taking the time to write a review from your recent stay at the Courtyard by Marriott in Ann Arbor! We are delighted that you enjoyed your stay with us and look forward to having you and your family back with us in the future!
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Ohio
Level 6 Contributor
301 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 27 February 2014

In a sea of hotels of only dorm-worthy status, there are a few highlights and this Courtyard is one of them. It is difficult to find a NICE hotel near the University of Michigan.

The remodeling of the lobby is complete and it is attractive and welcoming.

The rooms are all very nice, as is the pool.

The other big difference is the wonderful staff. During the stay, my son's friend got sick and the staff allowed us to stay a bit later to get the situation stabilized and was helpful with providing some necessities for a sick guest.

Room Tip: If your son/daughter is auditioning at the UM school of music, ask for a high floor, so they can pla...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank magsdj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, 6 March 2014
Thank you so much for choosing the Courtyard by Marriott Ann Arbor for your trip into Ann Arbor and for taking the time to write a review. We appreciate your special room tips as well! For any special needs, please know that our desk will always do their best to accomodate and make you and your guests feel comfortable. We look forward to having you back on your next trip into Ann arbor!
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South Bend, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2014 via mobile

We stayed here this past weekend and we're extremely disappointed with a front desk associate named Denise. She is clearly in the wrong line of work- rude, argumentative and just not a nice person. In fact, most of the front desk associates were quite snippy with us, especially at check in on Friday, and we are Marriott Rewards members. It was like we were a big bother and they could not wait for us to leave. The pool was small and filthy. You could not see the bottom of the pool...ewww. Will not be back.

Stayed January 2014, travelled with friends
Helpful?
1 Thank Lulu R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, 28 January 2014
Thank you for taking the time to review the Courtyard by Marriott Ann Arbor. We appreciate your comments and apologize that you did not enjoy your stay. We strive to provide the best customer service and a friendly staff for everyone and are truly dissapointed when we have not done that. We want this hotel to be a place where everyone wants to return to and will work to improve in hopes that you will give us another chance. Thank you again for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fishers, Indiana
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 January 2014

I always stay here when in Ann Arbor. The staff is very friendly AND they are adept at processing my Mariott gift cards with ease (that has been a problem at other locations). One complaint: no complimentary coffee station any more - gotta buy it - and it AINT cheap. The Courtyard is much more upscale, fresh and clean since the upgrades. This location is really good too - just off the I-94 and very close to the mall, food, etc.

Room Tip: I like first floor just for convenience. No bad room locations really.
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Green Features: This hotel is environmentally friendly. They encourage re-use of towels. The shower heads are efficient but with good pressure.
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, 21 January 2014
Thank you for taking the time to review our property. In regards to the complimentary coffee being removed, this is a new Courtyard standard across the brand as of 2014 as we serve Starbucks in our hotel. We are moving our in room coffee products to include the "one cup" brew system as well as disposable cups/lids to assist in the complimentary coffee loss. This way you will still have access to complimentary coffee and the ability to take it with you as was the case with our previous lobby coffee. We appreciate your comments and look forward to having you back with us on your next trip to Ann Arbor.
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Asheville, North Carolina
Level 5 Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 January 2014

We had a block of rooms for my daughters wedding and everyone's experience was great. The rooms were very clean and large enough to hold a family get together after the wedding. The staff was extremely friendly from the front desk to housekeeping.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Korbyn M, Director of Sales at Courtyard Ann Arbor, responded to this review, 21 January 2014
Thank you so much for taking the time to write a review from your stay. We truly appreciate your business and hope to have you with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Ann Arbor

Property: Courtyard Ann Arbor
Address: 3205 Boardwalk St, Ann Arbor, MI 48108-2701
Region: United States > Michigan > Ann Arbor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#11 Business Hotel in Ann Arbor
#11 Family Hotel in Ann Arbor
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Ann Arbor 3*
Number of rooms: 160
Official Description (provided by the hotel):
Beautifully designed and smoke-free, the Courtyard Ann Arbor hotel impresses savvy business travelers with its innovative facilities and delights leisure travelers with its superior amenities. As one of the preferred University of Michigan hotels, the Courtyard Ann Arbor is conveniently located near research parks and the University of Michigan's campus, hospitals and medical centers. Now serving Starbucks coffee in the NEW Bistro Cafe. ... more   less 
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Also Known As:
Courtyard Ann Arbor Hotel Ann Arbor
Ann Arbor Marriott
Ann Arbor Courtyard
Courtyard Ann Arbor Michigan

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