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Courtyard Ann Arbor
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Reviews (257)
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93
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10
4
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All reviewstypical courtyardlobby bistrofront deskcourtyard by marriottupgraded to a suitestationary bikenice optionpower outletswould stay here againfree weightsstarbucks coffeelounge areaup to datebusiness tripnice hotelindoor poolhotel is located
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252 - 257 of 257 reviews
Reviewed 2 September 2006

In spite of having called earlier about our late arrival, the room was not held for us. The person at the front desk claimed that the person who took the call did not make a note of it. As we had prepaid for the room through Priceline, I dont see how they could have given it to somebody else. We were tired after a long drive and we had to wait while the front desk person tried to find a room for us in another hotel. We finally had to settle for a smoking room in a nearby hotel. I am allergic to the smell of smoke and was not able to sleep at all. Needless to say, we will never come to this hotel again. The front desk person was totally unapologetic too!

Stayed: August 2006
5  Thank Jand12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2006

Was here on business for three nights. Marriott Platinum Rewards member, stay in Marriott and Hilton properties throughout the country.

Recent renovation - actually still in progress while I was there - make the rooms quite comfortable. It is quite a hike from the front desk to the elevator, and you are pretty much stuck using the front door for now, so be ready for a long walk every time you go in or out.

  • Stayed: February 2006, travelled on business
    • Value
    • Rooms
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3  Thank CJKatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2004

I had made reservations at the Courtyard Marriott approximately 3 months in advance to ensure I would have the type I room I requested.
When I arrived at the hotel check in went very smoothly and we proceeded to take our luggage to the room. As soon as I opened the door I took a quick glance and realized that this was NOT the room I reserved. There were 4 adults in our group as well as a toddler and infant - I reserved a suite with a king size bed and a sofa bed and we were put in a room with 1 queen size bed and no sofa bed. I was being charged the rate quoted for the more expensive room even though that was not the room we were placed in. Not to mention I was paying extra for a mini fridge and microwave which wasn't there either. I went back to the front desk and was told that a reservation only guaranttees a room will be available and that they do not guaranttee that people will be given the type of room they reserve. I was also told that I should feel free to cancel the reservation and find a room elsewhere. Which is exactly what I did.

  • Stayed: August 2002
    • Value
    • Rooms
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18  Thank Blonde_Barbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile
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Stayed: August 2017, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMurley, Director of Sales at Courtyard Ann Arbor, responded to this reviewResponded 1 September 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2010
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  • Stayed: May 2007, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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