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“Stay away! Too many other options in Auburn Hills that are much better!”

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Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.
Ranked #13 of 17 Hotels in Auburn Hills
London Ontario
Level 5 Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Stay away! Too many other options in Auburn Hills that are much better!”
Reviewed 24 August 2005

Stayed here on the weekend and there was one incident after another that left me dissatisfied. First of all, they could not provide us with room types as reserved. Told us to come back in a few hours. When we did so, they still didn't have a room of any description to give us. Finally, a room of a different type was found.

Then, went out to breakfast the next day and came back to find out we were locked out of our rooms. Had to wait in line at the front desk until we could get our cards reprogrammed. The last day, we received a call 5 minutes after checkout time telling us to vacate our room as we were scheduled to check out. I've infrequently been 5-15 minutes late leaving a room and have never received such a call - - it seemed especially rude since we had to wait hours to get into a room, but we couldn't be 5 minutes late leaving it.

Also, they described the rooms I reserved as a 2 room suite. By my counting there were two rooms - - one was a kitchen, living, dining, bedroom which were all pretty much wide open to each other and the other was the bathroom.

Finally, the rooms would have been nice if they have been clean. Walls and carpets seemed stained and grubby. Thankfully, the linens appeared to be fresh in at least one of our rooms.

Stay somewhere else in Auburn Hills. The Staybridge Suites and Hilton Suites are much nicer and worth the extra $20 or so it costs.

p.s. check the reviews for Extended Stay Americas in Auburn Hills carefully. I think some people have gotten the ones on Doris Rd. and Featherstone Rd. mixed up. The good review for the Featherstone property and the bad review for the Doris Rd. property are mixed up in my opinion.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lucretia3221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
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English first
Nashville, TN
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 August 2004

Recently visited Detroit/Auburn Hills on vacation to tour Chrysler & Ford museums and operations, needed room for 5 nights. This property was a link on Southwest Airlines site; had previously not heard of this chain. Few web postings existed, but one said this was a newer facility that could be had with great rates. Believe it! Clean facility, great friendly staff, continental breakfast, kitchenette (with dishes & silverware) & microwave, recliner & workstation, coin laundry in vending areas, pool (open till 10 PM) and high-speed internet access - all at $54/night (rack rate at $89.00). No restaurant on premises, but plenty within 1-3 miles; Wal-Mart within 1 mile, should you have forgotten something. Chrysler Group HQ within 1/2 mile across the interstate; Pontiac Silverdome around the corner. Would HIGHLY recommend; will use again next visit to Auburn Hills.

  • Stayed August 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DPTurnerNashville_TN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.

Property: Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.
Address: 2100 Featherstone Rd, Auburn Hills, MI 48326-2804 (Formerly Extended Stay Deluxe )
Phone Number:
Region: United States > Michigan > Auburn Hills
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 17 Hotels in Auburn Hills
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Detroit - Auburn Hills - Featherstone Rd. 2.5*
Number of rooms: 139
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
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Also Known As:
Extended Stay Deluxe Auburn Hills/Featherstone Hotel Auburn Hills
Auburn Hills Extended Stay
Extended Stay Auburn Hills

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