Stayed here on the weekend and there was one incident after another that left me dissatisfied. First of all, they could not provide us with room types as reserved. Told us to come back in a few hours. When we did so, they still didn't have a room of any description to give us. Finally, a room of a different type was found.
Then, went out to breakfast the next day and came back to find out we were locked out of our rooms. Had to wait in line at the front desk until we could get our cards reprogrammed. The last day, we received a call 5 minutes after checkout time telling us to vacate our room as we were scheduled to check out. I've infrequently been 5-15 minutes late leaving a room and have never received such a call - - it seemed especially rude since we had to wait hours to get into a room, but we couldn't be 5 minutes late leaving it.
Also, they described the rooms I reserved as a 2 room suite. By my counting there were two rooms - - one was a kitchen, living, dining, bedroom which were all pretty much wide open to each other and the other was the bathroom.
Finally, the rooms would have been nice if they have been clean. Walls and carpets seemed stained and grubby. Thankfully, the linens appeared to be fresh in at least one of our rooms.
Stay somewhere else in Auburn Hills. The Staybridge Suites and Hilton Suites are much nicer and worth the extra $20 or so it costs.
p.s. check the reviews for Extended Stay Americas in Auburn Hills carefully. I think some people have gotten the ones on Doris Rd. and Featherstone Rd. mixed up. The good review for the Featherstone property and the bad review for the Doris Rd. property are mixed up in my opinion.
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
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- Also Known As:
- Extended Stay Deluxe Auburn Hills/Featherstone Hotel Auburn Hills
- Auburn Hills Extended Stay
- Extended Stay Auburn Hills