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“Overrated & Overpriced”

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Holiday Inn Express Hotel & Suites
Ranked #10 of 17 Hotels in Auburn Hills
Certificate of Excellence
Morristown, Tennessee, USA
Level Contributor
99 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Overrated & Overpriced”
Reviewed 11 January 2014 via mobile

We checked in for a 3 night stay after a 10 hour drive late & walked into the lobby to be greeted with a sign saying the attendant was busy but would return. About 5 minutes later & now 2 people in line behind me he shows up & has a hard time checking me in. Asking for my information & sliding my card twice, which I will be watching my statement for. Regardless, we finally get to our room which was clean & comfortable.
First morning the kids eat & want to go to the pool, it's around 11 and we walk in and there is a maintenance guy cleaning the pool. He told is we would have to wait for him to finish before the kids could swim. Not sure why the cleaning didn't take place while the pool was closed. And there were never clean pool towels in the pool area. The basket was always full of used wet towels. Went to the front desk to ask for some one time & we were told they didn't have any clean! They didn't even offer us regular towels just acted like "oh well."
Our last night we went to the front desk and asked for clean wash cloths, we neglected to have our room made up that day, and we were told that there weren't any. Another one of this hotels "oh well" moments.
Breakfast bar was lacking, had different things each morning but nothing to write home about.
The thermostat in our room was broken, did not work at all. So we relied solely on the under the window unit that each room has & it didn't work either. At one point I set it to 54 degrees and I guarantee the room was 80 degrees and it just kept blowing the heat. I finally turned it off & never turned it back on.
Our room was above the main heating & air units that were outside the hotel & they made noise every night. Pretty sure one of the units was locked up and malfunctioning from all the noises that we heard.

This hotel was spectacularly clean! That is my only plus! This is a chain hotel & they don't have enough towels or wash cloths? It was definitely not worth the $139 a night I paid and on my next visit will check the Hampton Inn next door.

Stayed December 2013
Helpful?
Thank krmiller18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert2200, Manager at Holiday Inn Express Hotel & Suites, responded to this review, 13 January 2014
I want to thank you for taking the time out of your day to write a review regarding your most recent stay with us. We appreciate any reviews we receive from our guests, whether they are good or bad, so we know what we are doing well and where we can improve.

I want to apologize for the issues occurred during your last visit with us. I would like you to know that we are investigating each issue that you brought to our attention to avoid any future issues.

Please let us know if we can be of any further assistance. We would love for you to come try our hotel again. We promise your next stay will be an exceptional one.

Please contact Mark or Robert at the hotel if you have any further questions or concerns. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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277 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Clarkston, Michigan
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 January 2014

It was a packed holiday stay so it was a bit noisy in the halls. Our only complaint is that the sound proofing between rooms should be better. Had a bit of a laugh at the heated/bidet toilet seat. Breakfast buffet was neat and well stocked. Grandkids enjoyed the pool.

Room Tip: maybe try an end unit on the third floor
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank donnaterry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Ont. Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 December 2013

For our annual girls' overnight shopping quest at Great Lakes Crossing, we again booked a room
at the Holiday Inn Express & Suites. We were not disappointed. The fresh cookies in the lobby
welcomed us, along with the friendly and accommodating staff. Mark Bacall was particularly helpful answering our questions. When we needed more towels, they arrived, when we needed a
corkscrew, it arrived. The room was comfortable and everyone loves the heated toilet seat
(go figure...).The coffee in the breakfast room was delicious, as were the plentiful choices. One shopper loves the hard-boiled eggs, while another enjoyed the cinnamon buns. The breakfast included cereal, bagels, toast, eggs, crispy bacon, fresh fruit and lots more! We are always too exhausted to use the pool, but maybe next time? So close to restaurants and other plazas, and right across from the outlet mall. We wouldn't go anywhere else!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank six-travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuarts Draft, Virginia
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 December 2013

I stayed here for training at Fanuc. Hotel was nice and had a great location to the mall and places to eat. The staff was great. I had an issue printing my boarding pass and Brandon went out of his way to help and make sure I got it printed. I would stay here again.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corunna
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 December 2013

First off I would like to applaud Patrick and Chris. In entering this hotel, Patrick was amazing. Helped us out without us even asking! It really was a great start to our trip. As for Chris, he was a perfect gentleman helping us (not so lady like) women. The conversations we had in the van en route to Olive Garden were priceless, and will not soon be forgotten. So gentlemen... Thank you.

Location was great. Parking was sometimes difficult, but with it being Black Friday, it's understandable.

The rooms were well maintained and the breakfast was great the two days we had it.

The staff was so friendly and helpful during our stay here. We did not use the pool, or workout room.

We were slightly surprised at the price of the rooms as the rooms at the hotel next door were $80 cheaper per night, however, the staff made up for the price.

The only real issue we had was the people above us having "heavy feet." Since it was Black Friday, people are coming in and out at all hours.

Thank you very much for making this weekend a success!

Room Tip: We were on the main floor. Room 1120. It was perfect for Black Friday shopping as the parking lot...
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Nicole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, MI
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 December 2013

Mark Bacall and the rest of the staff at this hotel are top notch. We will for sure be back. Enjoyed the small pool and hot tub. Loved the Workout facility. Both areas were very clean. This place gets four or five stars and I know we will be there again someday.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RonB707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Byron Center
1 review
Reviewed 29 November 2013

Overall Mark Bacall and his crew did a wonderful job. It was the holiday and they made us feel at home. The rooms were wonderful! My daughter especially loved the bidet...we loved everything about this hotel and will definitely be back.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maryjo1118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 3990 Baldwin Rd, Auburn Hills, MI 48326-1219
Phone Number:
Region: United States > Michigan > Auburn Hills
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Auburn Hills
#5 Business Hotel in Auburn Hills
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Enjoy Variety and Convenience at Our Auburn Hills Hotel The Holiday Inn Express and Suites of Auburn Hills, is 10 miles from Oakland County Int'l Airport (PTK), and offers a free shuttle anywhere within five miles of the hotel, except DTE or The Palace. This suburban Auburn Hills hotel near Metro Detroit, offers activities from shopping at the neighboring Great Lakes Crossing Mall to watching a Detroit Pistons game at The Palace. You'll find something new to do every season, such as splashing away the summer heat at Waterford Oaks Water Park, just three miles away. During the winter you can go skiing at Pine Knob just five miles from our Auburn Hills lodging. Our hotel near Metro Detroit is conveniently located for business travelers, with the corporate headquarters of companies such as Guardian, GM, Continental and Chrysler within five miles of the hotel. Crittenton Hospital is only seven miles from our Auburn Hills hotel. If corporate guests need to host a meeting, we offer two rooms that they can utilize, as well as a 24-hour business center. Our Auburn Hills accommodations offer wonderful amenities such as free high-speed, wired and wireless Internet access, and a complimentary hot breakfast bar. Take time out to relax in our heated, indoor pool and whirlpool or enjoy a workout in the 24-hour fitness center. Our Holiday Inn Express Hotel in Auburn Hills is delighted to meet all of your hospitality needs. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Auburn Hills
Holiday Inn Express Hotel And Suites
Holiday Inn Auburn Hills
Auburn Hills Holiday Inn

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