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“pleasant stay and friendly staff”

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Holiday Inn Express & Suites Auburn Hills
Ranked #10 of 19 Hotels in Auburn Hills
Certificate of Excellence
Reviewed 2 August 2014

Went there for work while my wife joined me for shopping. Very clean place with very very friendly staff.Room was very clean, hotel was quitebreakfast was decent room service were very cooperative WIll be back

  • Stayed: August 2014, travelled on business
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Thank Edward G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa M, Manager at Holiday Inn Express & Suites Auburn Hills, responded to this reviewResponded 5 August 2014

Thank you for taking the time to review our hotel. We appreciate any review that we receive so that we may continue to improve our customer service. I am so glad that you had a good stay and we look forward to you staying with us in the future.

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124 - 130 of 291 reviews

Reviewed 22 July 2014

We were in town for a concert at the DTE Energy Music Center and opted for this hotel because its located less than 10 minutes' drive from the venue. We were pleasantly surprised at how beautiful and clean the room was, same for the facility overall. The continental breakfast that was offered was appreciated, too. A significant drawback, however, was that when we called to let the front desk know we were out of toilet tissue, we a live person did not take our call. We were connected with a voice mail recording saying no one was at the desk to take our call or they were helping other guests. We left a message stating we'd need replacement brought and had to call back an hour later to ask again. This time, we did reach a live person but never received the replacement tissue. We had to hunt down a cleaning cart and acquire one ourselves. That was disappointing to say the least.

Room Tip: 3rd floor is best; quieter than 1st or 2nd floors.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
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Thank TwinBritts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Holiday Inn Express & Suites Auburn Hills, responded to this reviewResponded 25 July 2014

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry that you did not enjoy your overall stay, but are pleased that you enjoyed the location of our property. I am looking into the incident that is can be corrected. We hope that you give us a chance in the future to show you how great our hotel is.

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Reviewed 22 July 2014

One of the cleanest & friendliest hotels I've stayed. Great place to stay if you are in for a concert at the Palace. Large outlet mall next to the hotel. Great places to eat in the mall and around the area. Rooms very nice. Will stay here when I'm in the Auburn Hills area.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
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1  Thank jiml376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Holiday Inn Express & Suites Auburn Hills, responded to this reviewResponded 25 July 2014

Thank you for taking the time to leave a review for our hotel. I am so glad that you enjoyed your stay with us and look forward to having you stay at our hotel the next time that you are in town.

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Reviewed 25 June 2014

Stayed here for one night in May. Beautiful big rooms. Excellent breakfast. Staff was very attentive. Pool and hot tub appeared clean and well maintained. Would definitely stay again.
Hotel is kind of hard to find off the road but once I found it there was no problem

  • Stayed: May 2014, travelled with friends
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1  Thank travelfamilyOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyAl-Katib, Manager at Holiday Inn Express & Suites Auburn Hills, responded to this reviewResponded 18 July 2014

Thank you so much for your positive review. We are glad to hear you got to take advantage of most of our amenities here! We hope to accommodate you again in the future. Thank you so much for choosing our hotel!

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Reviewed 18 June 2014

The entire hotel is whistle clean. The staff is helpful and the breakfast is super. There is the largest outlet mall in Michigan right across the road and nearby highway access. Everything in the room worked as it should including the heat/ac, the 42" TV, internet etc. A good place to stay and reserve a room for weddings or banquets. A great mattress to get some rest on. Nearby Max and Ermas restaurant nearby is good and reasonable.

Room Tip: All equally good and as with any hotel, bring a big bar of soap and shampoo. If you rent a car, get...
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  • Stayed: June 2014, travelled with family
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2  Thank coveredwagon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyAl-Katib, Manager at Holiday Inn Express & Suites Auburn Hills, responded to this reviewResponded 20 June 2014

Thank you for the wonderful feedback. We are glad to hear that you were pleased with your stay and were able to enjoy some of the area attractions like Great Lakes Crossing.
We look forward to the opportunity to accommodate you again in the future if you travel to this area again.
Thank you for choosing our hotel!

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Reviewed 3 May 2014 via mobile

Perfect room! VERY luxurious! Most friendly, courteous, helpful staff I've ever encountered!! Truly a memorable stay. Thank you, Karen, Chris, and Mark! I've stayed in a LOT of hotel rooms in my life, but NONE have approached the pure comfort and family-like atmosphere that we enjoyed here! What a treat!

Stayed: May 2014, travelled on business
2  Thank AlanC120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyAl-Katib, Manager at Holiday Inn Express & Suites Auburn Hills, responded to this reviewResponded 20 June 2014

Nothing makes us more happy than to hear that our guests walked out of our doors feeling like you did. So, thank you so much for sharing your experience with us. You put a smile on all our faces!
Thank you for choosing our hotel!

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Reviewed 28 April 2014

We were recently at the hotel, as part of a group. I was pleased with the hotel, from the entrance, the room, pool, to breakfast room. It was clean, well kept. All the staff we encountered, smiled, said "have a good day", it was refreshing from some of what I have encountered at other hotels.

Our room, was great, the choice of pillows, the bed itself, large screen tv, no complaints at all.
Good choices for breakfast, coffee always in lobby, with assortment of cookies.

Easy walk across to Great Lake Mall, the hotel has a shuttle to take you to the Target/Kohls area, wish we had, had more time to access this service.
I have no complaints for this hotel! Sunsets from this hotel are stunning

Room Tip: We were 1st floor, I had heard the rooms directly above the pool may have the chlorine smell.
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  • Stayed: April 2014, travelled with friends
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1  Thank dsscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyAl-Katib, Manager at Holiday Inn Express & Suites Auburn Hills, responded to this reviewResponded 20 June 2014

We're glad to hear you were able to enjoy most of our services and amenities. Hopefully you can come back again in the future for a shopping trip, so you can utilize the shuttle a little more while visiting all the local area shops!
Thank you for choosing our hotel!

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Additional Information about Holiday Inn Express & Suites Auburn Hills

Address: 3990 Baldwin Rd, Auburn Hills, MI 48326-1219 (Formerly Holiday Inn Express Hotel & Suites)
Phone Number:
Region: United States > Michigan > Auburn Hills
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Auburn Hills
#5 Business Hotel in Auburn Hills
Price Range: £93 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Auburn Hills 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Enjoy Variety and Convenience at Our Auburn Hills Hotel The Holiday Inn Express and Suites of Auburn Hills offers activities for all ages; from shopping at the neighboring Great Lakes Crossing Outlets to taking in an outdoor concert during the summer at DTE Energy Music Theatre. You can visit the LEGOLAND Discovery Center or the SEA LIFE Michigan aquarium and enjoy great restaurants like Bar Louie, Jonny Rockets and Rainforest Café; just to name a few. Our hotel near Metro Detroit is conveniently located for business travelers, with the corporate headquarters of companies such as Martinrea , General Motors , Continental and Chrysler within five miles of the hotel. Our Auburn Hills Holiday Inn Express offers wonderful amenities such as free high-speed wired and wireless Internet, a complimentary hot breakfast bar, a heated indoor pool and a 24-hour state-of-the-art fitness center. Our Holiday Inn Express and Suites looks forward to hosting you for your next relaxing getaway. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Auburn Hills
Holiday Inn Express Hotel And Suites
Holiday Inn Auburn Hills
Auburn Hills Holiday Inn

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