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“Above and Beyond” 5 of 5 bubbles
Review of Hampton Inn Detroit/Auburn Hills South

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Hampton Inn Detroit/Auburn Hills South
Ranked #3 of 17 Hotels in Auburn Hills
Certificate of Excellence
GreenLeadersSilver level
Hampton, VA
Level Contributor
99 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Above and Beyond”
5 of 5 bubbles Reviewed 25 July 2014

We were pleasantly surprised when we walked into this hotel. The lobby is beautiful and the person at the desk made us feel very welcome giving us all the hotel information and asking us about our travels. We were only staying one night and had to leave early in the morning so we were unable to enjoy the extra amenities like the fitness center or pool/hot tub. However, they still had little extras like 24 hour coffee in lobby (with many choices) plus a quick breakfast bag you could grab in the morning if you didn't have time to sit down for their complimentary breakfast. The breakfast served there was very nice. The room itself was spotless with everything you would need including microwave, coffee maker & refrigerator. Bed was so comfy and overall room looked wonderful. Everything throughout the hotel looked new and modern. The rate was a very good value for what we got! We would definitely stay here again if in the area.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank The_McSmiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, General Manager at Hampton Inn Detroit/Auburn Hills South, responded to this review, 17 August 2014
Thank you so much for your kind feedback on our property. We are a new property and we depend on any insight we can recieve to see what we are doing correctly, just as much as we rely on any other reviews. Our guests provide us with a unique and objective view of the property we are constantly seeking to improve. Thank you for staying with us, we hope to see you again soon.

Andrew Bacall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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416 reviews from our community

Traveller rating
    307
    79
    18
    7
    5
See reviews for
148
61
18
127
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Alpena, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

Nice hotel, friendly staff, nice breakfast and eating area. Very disappointed that the hotel does note in their web site that the hot tub DOES NOT have jets, it is just a hot small pool of water. The pool area was nice though. Would recommend this hotel to anyone attending a function at the Palace as it is very close to the hotel and easy to find.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Tabitha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, General Manager at Hampton Inn Detroit/Auburn Hills South, responded to this review, 17 August 2014
Thank you so much for your review of our property. Our business depends on the unique insight of how a stay with us looks through the eyes of our guests. I do apologize for our website not being updated with regards to our spa. We are working to correct the issue and hopefully by the time we have you as our guest again it will be taken care of.
Thank you again for being our guest and for your review of our hotel. We look forward to having you again soon.

Sincerely,
Andrew Bacall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
3 of 5 bubbles Reviewed 24 July 2014

Although the hotel is fairly clean and up to date, my service was not up to par. The first morning, the staff on breakfast were incredibly unfriendly. I felt uncomfortable and did not want to sit and enjoy my food. I did however, enjoy the multiple seating areas I just wish the staff was more friendly. Also, there was an issue with housekeeping. Guest service would just barge in without even knocking. The next day my room was not even serviced even after I requested it. The front desk gave me some fresh towels and offered clean sheets and were very understanding. Unfortunately I didn't have a good experience with this hotel. If it wasn't for the unriendliness and awful guest service I would have enjoyed my stay.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank preslieJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, General Manager at Hampton Inn Detroit/Auburn Hills South, responded to this review, 24 July 2014
Dear preslieJ,

I am concerned about the housekeeping and breakfast issues you experienced at our hotel during you recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.

We accommodate many guest each evening. And we strive to make their stay a satisfying one, At this hotel, we strive to provide the best customer service possible to our guest at all times. Therefore, it is disappointing to learn that you are unhappy.

I want you to know that the comments and suggestions we receive from our guest are taken seriously. They tell us what we are doing right, and what we are doing wrong . And how we can improve. Your willingness to share your experience is genuinely appreciated.

Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken. Please except my sincere apology for any inconvenience the above issues may have caused. I would like to speak with you more about your stay, please call me on my direct line at (248)334-7747.

Again, I want to thank you for taking the time to share you concerns with us.

We look forward to serving your future lodging needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guelph, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

The staff were excellent and the hot breakfast was awesome... They had different menu each morning and just the right amount and selection to choose from ...I'd stay here again :-) check out time at 12 is the best of all, I'm not a morning person so I love the fact that I can sleep in a little, have breakfast cause is served till 10 am and then head back to the room to pack and check out. I don't feel rushed at all. The hotel is only minutes away from great lake crossing.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 12RJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, Front Office Manager at Hampton Inn Detroit/Auburn Hills South, responded to this review, 20 July 2014
Dear 12RJC,

Thank you so much for your kind words about our hotel and staff. We are pleased to see that you were able to utilize and enjoy so many of our wonderful amenities. We would like to thank you for taking the time to review our hotel, so that we know what we are doing right and what we could be doing better.

We look forward to your next visit. We love having you here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Traverse City, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 July 2014

A great place to stay after the concert! Close and convenient. The hotel is very clean and the staff friendly :) Breakfast was better than most offered with plenty of sitting room and the area well stocked and clean. Will definitely stay here again! Oh, the cookies are pretty good too! Thank you!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shirley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, Front Office Manager at Hampton Inn Detroit/Auburn Hills South, responded to this review, 12 July 2014
Dear Ms. Shirley C,

Thank you so much for your kind review of our hotel and staff! I must agree- the cookies are absolutely delicious. I'm glad you found breakfast to be fulfilling, as it is the most important meal of the day.

Again, thank you so much for your kind words. We look forward to accommodating you on your next visit to Auburn Hills.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Thomas, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

Staff was exceptionally accomodating and gracious. We loved being there and felt welcomed every minute. Andrew and all the staff was extremely friendly!!! We loved staying there and will in the future for sure!

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Laurie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, Front Office Manager at Hampton Inn Detroit/Auburn Hills South, responded to this review, 12 July 2014
Dear Ms. Laurie G,

Thank you so much for your kind words about our hotel and our staff. We strive to achieve total guest satisfaction and we are delighted to see that you enjoyed your stay. We look forward to seeing you during your next trip to the Auburn Hills area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 July 2014

This is a great place to stay. It was very clean and the staff was very kind and helpful. The room had plenty of space and the beds were nice. One of the best place's we have stayed for the money. They have a very nice gym and pool area.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Joey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, Front Office Manager at Hampton Inn Detroit/Auburn Hills South, responded to this review, 12 July 2014
Dear Joey H,

On behalf of the entire staff, I would like to thank you for your kind words about our hotel and our staff. It is always a pleasure to hear that our guests were completely satisfied with their stay.

We hope to see you on return trips to the Auburn Hills area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Detroit/Auburn Hills South

Property: Hampton Inn Detroit/Auburn Hills South
Address: 2200 Featherstone Rd, Auburn Hills, MI 48326-2806 (Formerly Auburn Hills Hotel & Suites)
Phone Number:
Region: United States > Michigan > Auburn Hills
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Auburn Hills
#2 Family Hotel in Auburn Hills
#3 Romantic Hotel in Auburn Hills
#3 Green Hotel in Auburn Hills
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn Detroit/Auburn Hills South 3*
Number of rooms: 102
Official Description (provided by the hotel):
A comfortable and modern hotel in Auburn Hills, Michigan. Welcome to the Hampton Inn Detroit/Auburn Hills South - the closest hotel to the Silverdome stadium in Pontiac, MI. Centrally located in the Chrysler Headquarters, west of I-75 and south of Featherstone Drive, our stylish Auburn Hills hotel offers easy access to fantastic shopping opportunities at The Somerset Collection and Great Lakes Crossing Outlets and sports and entertainment at the nearby Palace of Auburn Hills. Oakland University, Oakland Community College, Baker College and the Thomas M. Cooley Law School are just two miles from our welcoming hotel in Auburn Hills, MI. Our spacious guest rooms at this hotel in Auburn Hills, MI, feature a refrigerator, a microwave, free WiFi and a clean and fresh Hampton bed(R). Enjoy Hampton's free hot breakfast featuring hot and cold favorites including fresh-baked waffles and hearty oatmeal with toppings. If you're in a hurry, grab a free Hampton On the Run™ Breakfast Bag, available Monday through Friday. Print documents and surf the web in the free 24-hour business center and hold a meeting for up to 12 people in this Auburn Hills, MI hotel's flexible boardroom. After a busy day, relax in the heated indoor swimming pool or energize with the latest equipment in the free fitness center. Enjoy free tea and coffee 24-hours a day in the modern lobby, and consult the front desk staff about what to see and do in the area. ... more   less 
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Also Known As:
Wingate By Wyndham Auburn Hills Hotel Auburn Hills
Wingate Auburn Hills
Wingate Hotel Auburn Hills

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