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“Service staff”

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Hampton Inn Detroit/Auburn Hills South
Ranked #2 of 18 Hotels in Auburn Hills
Certificate of Excellence
GreenLeadersSilver level
Reviewed 18 August 2014

Special congratulations to your service staff. They are excellent people and have excellent attitude towards service and customer satisfaction. As suggestion, for your gymnasium, an universal machine is desired for leg and chest workout. Another suggestion is you to have scrambled eggs and fried beans everyday...

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Hampton
Thank Jesus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, General Manager at Hampton Inn Detroit/Auburn Hills South, responded to this reviewResponded 22 August 2014

Thank you so much for your kind words about our hotel as well as the helpful suggestions as to how we may better you next stay. We take great pride in our efforts to make sure each guest has a comfortable stay, a key component to achieving this goal is a staff dedicated to helping at any opportunity. Our guests have the best view of our property through impartial eyes. This vantage point is very important to us because it allows us to expand on what we are doing right and remove things that could be improved upon. Thank you again for taking the time to tell us about your stay, we look forward to your next stay with us.

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420 - 426 of 491 reviews

Reviewed 16 August 2014

On a recent trip to Detroit for a concert at the Energy Center we decided to stay here for the convenience. It was your typical Hampton Inn; nice comfy beds; good internet; delicious breakfast; fresh baked cookies upon arrival. It did have a pool and fitness center but we did not use them. Everything looked fresh and clean.

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Jean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, General Manager at Hampton Inn Detroit/Auburn Hills South, responded to this reviewResponded 17 August 2014

We are so glad to hear your stay was went smoothly. High quality of your stay is only valuable if it is consistent, and reviews such as yours allow us to see that we are doing the right things. It is very important to us that we meet expectations of all of our guests, the unique perspective of those who stay in similar hotels often is very helpful. We are grateful that you were able to allow us to see our property through your eyes so we may better see how we may improve ourselves. We thank you for being our guest and look forward to seeing you the next time you come to the area.

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Reviewed 13 August 2014

Hotel was great! Clean, Joe who checked us in was very friendly. If you are staying there soon and don't know the area, call the hotel in advance to get directions around the road construction on Featherstone.

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Kyle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, General Manager at Hampton Inn Detroit/Auburn Hills South, responded to this reviewResponded 17 August 2014

We greatly appreciate you kind words about our hotel and staff. It is extremely fulfilling to see that the effort we all place on giving you a comfortable stay is being noticed. We also appreciate you taking the time to allow us to see what you saw through your review, as well as allowing future guests to better prepare for their visit. We rely on communication with guests and a commitment to our goal of a comfortable stay for all of our guests to constantly improve ourselves. Thank you again for telling us about your stay, we look forward to having you the next time you are in the area.

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Reviewed 11 August 2014

from the minute me and my mother in law and niece walk into the hotel till the time we left it, we were beyond happy with the staff and service we received while down from hamilton for the 57 canusa games, Mark and Joe were very friendly and helpful with helping me get to the best mall i have ever been to. it was a very short drive to the outlets, which was nice. being on the outlets property was very busy and noisy, i prefer the quite, the staff seeing i had my niece offered us the room right nex t to the pool, and even being beside the pool u couldnt smell the cholrine or hear the other visitors enjoying the pool. with the vending machine being a bit finkey joe gave my niece some gummy bears which made her very happy, the coffee was always hot and the breakfast were pretty good, im not a big breakfast eater but i did enjoy what i did eat :D i plan to be back in october and would def book here again!!!

Room Tip: any room is a good room we just asked for the best and they gave us the one by the pool
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  • Stayed: August 2014, travelled with family
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Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, General Manager at Hampton Inn Detroit/Auburn Hills South, responded to this reviewResponded 17 August 2014

We are so happy to see that you and your family enjoyed your stay with us. We all put forth a great deal of effort to ensure that each guest has a stay that both goes as smoothly as possible, and is as comfortable as we can make it. I am glad you were able to enjoy so many great attractions in the area, and still enjoy a quiet night at our hotel. Being so close to Great Lakes Crossing Mall and a number of venues we know that service and a quiet room are things which must be placed at the forefront of our efforts to give you the best possible experience. I am glad our staff was able to take good care of you and your family during your stay; reviews such as yours allow us to clearly see that the pride we all take in our work is noticed by those who matter most. We look forward to having you again in October, feel free to call any time and we will do our best to get you in the room best suited for your next stay. Thank you for taking the time to tell us about your stay.

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Reviewed 8 August 2014

Would definitely stay again. Only reason they did not get 5 stars was difficult to get to with the construction. Hotel was very clean and staff very attentive. Had a very comfortable night sleep. Beds are very comfortable. Breakfast was the usual for a Hampton. Only complaint about breakfast would have liked brown sugar for the oatmeal. Not the end of the world but would have been nice. Kids and wife liked the pool. Internet worked fine for me in the room. Have to drive a little bit if you would like a selection of restaurants. Very convenient if going to Oakland Community College or Chrysler both just down the street.

Stayed: August 2014, travelled with family
Thank pso418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, General Manager at Hampton Inn Detroit/Auburn Hills South, responded to this reviewResponded 17 August 2014

Thank you for telling us about your stay. Comments from our guests are the most accurate method we have to determine how our efforts are being perceived. We apologize for the inconvenience the construction caused you, we are aware that it is difficult for people traveling to an unfamiliar area to negotiate any added difficulty when finding their way to our hotel. We are hoping that we will have our road back soon. For your next stay, if there are any delays to your travel on the area roads please feel free to call us at any time and we will be more than happy to help you with directions or detours. I am glad to hear your family enjoyed our newly renovated swimming pool and spa, we are all very proud of how it looks after being updated. Thank you again for taking the time to share with us about your stay, we look forward to having you back for your next trip to the area.

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Reviewed 5 August 2014

This is a hidden gem. Although the neighborhood to the west is not very attractive, this property is well kept and a good value. The rooms are clean, comfortable and the competent staff always greets you with a smile. I have compared this hotel with other similar properties in the area. For the money, it is my preference. The travel websites list the room prices. However, if you call the desk at the hotel, you can often negotiate a better deal. They want your business.

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with Hampton
Thank Ralph W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, General Manager at Hampton Inn Detroit/Auburn Hills South, responded to this reviewResponded 17 August 2014

We greatly appreciate you taking the time to tell us about your stay. We are always proud to hear when an entire stay from booking to checkout goes smoothly. Everyone here is proud of our hotel and of individual efforts put forth to best serve our guests. Being a newly opened property, the perspective of any guests who is compelled to share thoughts about their stay is very important. Thank you for choosing to stay with us, we look forward to your next visit to our hotel.

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Reviewed 5 August 2014

We had a great stay at the Hampton in Auburn Hills MI. There was an issue with my registration as someone with my same name called to cancel and the staff member cancelled mine instead; luckily I had printed copies of my reservation confirmation emails. The guest service manager and staff member were apologetic but friendly and professional as they worked to get us our rooms. The continental breakfast is the best my family and I have had at a hotel. The hotel was very clean and we enjoyed our stay.

  • Stayed: August 2014, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank Ann-Marie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, General Manager at Hampton Inn Detroit/Auburn Hills South, responded to this reviewResponded 17 August 2014

I sincerely apologize for the delay at check-in regarding your reservation with our hotel. We all go to great lengths to ensure that each guest has a smooth and comfortable stay, reviews such as yours allow us to strengthen our efforts towards that goal. I am glad to hear that the issue was resolved quickly and efficiently, problem solving is a skill in which we all strive to be proficient and to hear we are able to utilize this talent when needed is important to all of us. I am so glad to hear your breakfast experience was so positive, it is difficult to enjoy any day without starting out with a good meal. The convenience of having breakfast in our hotel is demands pairing with a level of quality necessary to give our guests the best possible experience. Thank you so much for allowing us to have you as our guest as well as for taking the time to share with us your insight on your stay. We look forward to having you as our guest for your next visit to the area.

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Additional Information about Hampton Inn Detroit/Auburn Hills South

Address: 2200 Featherstone Rd, Auburn Hills, MI 48326-2806 (Formerly Auburn Hills Hotel & Suites)
Phone Number:
Region: United States > Michigan > Auburn Hills
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Auburn Hills
#2 Family Hotel in Auburn Hills
#3 Romantic Hotel in Auburn Hills
#3 Green Hotel in Auburn Hills
Price Range: £69 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Detroit/Auburn Hills South 3*
Number of rooms: 102
Official Description (provided by the hotel):
A comfortable and modern hotel in Auburn Hills, Michigan. Welcome to the Hampton Inn Detroit/Auburn Hills South - the closest hotel to the Silverdome stadium in Pontiac, MI. Centrally located in the Chrysler Headquarters, west of I-75 and south of Featherstone Drive, our stylish Auburn Hills hotel offers easy access to fantastic shopping opportunities at The Somerset Collection and Great Lakes Crossing Outlets and sports and entertainment at the nearby Palace of Auburn Hills. Oakland University, Oakland Community College, Baker College and the Thomas M. Cooley Law School are just two miles from our welcoming hotel in Auburn Hills, MI. Our spacious guest rooms at this hotel in Auburn Hills, MI, feature a refrigerator, a microwave, free WiFi and a clean and fresh Hampton bed(R). Enjoy Hampton's free hot breakfast featuring hot and cold favorites including fresh-baked waffles and hearty oatmeal with toppings. If you're in a hurry, grab a free Hampton On the Run™ Breakfast Bag, available Monday through Friday. Print documents and surf the web in the free 24-hour business center and hold a meeting for up to 12 people in this Auburn Hills, MI hotel's flexible boardroom. After a busy day, relax in the heated indoor swimming pool or energize with the latest equipment in the free fitness center. Enjoy free tea and coffee 24-hours a day in the modern lobby, and consult the front desk staff about what to see and do in the area. ... more   less 
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Also Known As:
Wingate By Wyndham Auburn Hills Hotel Auburn Hills
Wingate Auburn Hills
Wingate Hotel Auburn Hills

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