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“One disappointed Diamond Member”

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Hilton Auburn Hills Suites
Ranked #8 of 17 Hotels in Auburn Hills
Certificate of Excellence
GreenLeadersGold level
Level Contributor
86 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“One disappointed Diamond Member”
Reviewed 7 June 2014

Was in the area for a family wedding....originally booked the Embassy Suites in Troy which is my normal hotel, but, saw this Hilton property and it had a lounge so changed our reservation. What a mistake!!! Was not put on the Executive floor, guess being a diamond member isn't enough. Had a room overlooking an old barn like storage shed with people,washing their cars outside my room all night last night. When we checked in they told us the lounge was closed for a private wedding dinner....are you kidding me....never heard of that before and I have traveled to Hilton properties all around the US and the world and never heard of that happening. They told us the Executive lounge would be open again by Saturday morning for breakfast....didn't happen.... Wasn't open Saturday night....basically a joke....no Executive Lounge here!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Andywoo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonMack2300, Front Office Manager at Hilton Auburn Hills Suites, responded to this review, 11 June 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry your experience at our property wasn’t up to our usual high standards. We apologize for the inconvenience you experienced with the availability of our executive lounge due to private events. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope to have another opportunity to serve you, if your travels bring you back to our area. Feel free to contact the hotel if I can be of any further assistance.

Best regards,
Michael Falsone
(248)334-2222
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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812 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Alzey, Germany
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 June 2014 via mobile

Big bathroom, living room and sleeping room fitted with two TV sets. There could have been another mirror.
Check in and check out worked fine. Breakfast was okay but nothing special.
The rooms are located on several floors around an atrium, so you can smell when breakfast is ready or hear the last round at the bar.
Will go there again.

Stayed June 2014, travelled on business
Helpful?
Thank Chris-Stony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterloo, Canada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 May 2014

From the moment I arrived I felt I was in good hands and I had selected the right place to stay Staff was friendly and very helpful. No matter what the question or the time a friendly answer was provided.

The room is a bit dated but clean and lots of towels....a good thing. It was a comfortable and quiet stay.

Internet access was good and had no issue connecting.

Room Tip: I would not want to select a room that overlooks the atrium, it could be a bit noisy depending what...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cureeus1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queretaro, Mexico
1 review
Reviewed 23 May 2014

We scheduled a one week training program by my company for 30 people, using meeting romos and staying at the Hilton Auburn Hills Hotel. We also took meals at the hotel for breakfast and lunch. Everything worked very good

  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jorge M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, United States
1 review
Reviewed 22 May 2014

Great place to stay if you have specific events in the neighborhood. Not much to do in the immediate vicinity. The restaurant is good. The exercise room is just ok. The room was very comfortable. The lighting is not adequate. All of the lighting is energy saving and does not throw enough light.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburn Hills, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 May 2014

My family stayed in this hotel for over 6 months and the staff became part of our family. The hotel, while not perfect, went above and beyond our expectations of what a hotel experience should be. Adam, Brittney, Renah, Erin, Rod, May, Antonio, Kevin, Troy, John, Jonathan, and Danny are rock stars.

These rooms are well maintained, the food is amazing, and this is a hotel that really goes above and beyond! Even though our stay was long and we were happy to leave the hotel after 6 months, I would stay again any time I had the chance!

  • Stayed December 2013, travelled with family
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Helpful?
Thank Brian248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 May 2014

a very good hotel to stay at. stayed with my family of 5, room was nice. beds were a little to soft for us. thought we had asked for 2 queen beds but we had doubles. sofa bed was not comfortable (but how often are they?). breakfast was lovely but would have preferred a proper table for us, not 2 small ones with a bench. check in and check out were great and accomodated our late check out request. shopping was a quick 10 minute drive. price for the 5 of us was good, but not sure if it is the same price for just 1 or 2 people.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank natalie935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Auburn Hills Suites

Property: Hilton Auburn Hills Suites
Address: 2300 Featherstone Rd, Auburn Hills, MI 48326-2851
Phone Number:
Region: United States > Michigan > Auburn Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Auburn Hills
#4 Romantic Hotel in Auburn Hills
#4 Business Hotel in Auburn Hills
#7 Family Hotel in Auburn Hills
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Auburn Hills Suites 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Hilton Suites Auburn Hills hotel near Detroit is the only full-service, all-suites hotel in Auburn Hills, Michigan. We are just 5 miles from the Great Lakes Crossing Shopping Mall, 3 miles from The Palace of Auburn Hills, and a short drive to DTE Energy Music Theatre. Whether you are traveling for business or leisure, the Hilton Suites of Auburn Hills and our surrounding areas share some of the most popular points of interest in Michigan. We will have you coming back time and time again! ... more   less 
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Also Known As:
Hilton Motel Auburn Hills
Hilton Auburn Hills
Auburn Hills Hilton

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