We stayed here for 1 night on April 7th after a very long drive from Fairfax, Va. This hotel was the 5th hotel stay on our trip. We arrived around 7pm. The male front desk agent was very friendly, professional and polite. Since I booked through Hyatt, he asked if wanted the points or the free beverages. I chose the points. I'm glad he said this to me. It reminded me about my previous stay at a Hyatt House where I may not have received my points.
I was happy to know that they honored my request to stay on a higher floor. The hotel has 6 floors and our room was on the 6th floor. This was my first stay at a Hyatt Place, but I was aware that the rooms are smaller than the ones at Hyatt House. Even so, I liked the layout of the room. They made very good use of the space.
When I walked into the room, the sectional sofa sleeper was on the left and the wet bar with a sink and mini fridge was on the right. There was a wall divider between the sofa and the king sized bed. The 42" flat screen TV swivels so it can be seen if you are sitting on the sofa or the bed. The bathroom vanity was separated from the toilet and walk-in shower. I love walk-in showers. It was large enough, but had just average water pressure, but is still better than the shower/tub combination you find in most hotels.
The king sized bed was comfortable and the room was quiet. The Wi-Fi and parking were free. Their complimentary breakfast was actually very good. This is not the case at most hotels. They also serve Starbuck's coffee. They have a gym and indoor pool, but I didn't use either of them. The hotel is located off I-75 and is 15 minutes from the Somerset Collection. There were very few restaurants around, but we found a few.
What really impressed me about this hotel was its customer service. Diane and Ashley helped me with an issue regarding my points for my previous stay at a Hyatt House in Fairfax, Va. Diane spoke to someone at Hyatt gold passport on my behalf. Thanks to both of you for your help! I really appreciated it! Also, thanks for the free latte. Ashley checked me out and was very polite and friendly.
If I'm back in the Auburn Hills area again, I'll definitely stay at your hotel!
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- Also Known As:
- Hyatt Place Auburn Hills Hotel Auburn Hills
- Hyatt Auburn Hills
- Auburn Hills Hyatt Place