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“Too much for too little”

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Holiday Inn Alexandria
Ranked #10 of 12 Hotels in Alexandria
Winnipeg, Canada
Level Contributor
303 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“Too much for too little”
2 of 5 bubbles Reviewed 2 January 2014

Enjoyed finding our favourite hotel at the end of a long day but that's where the joy ended.

This is a tired, noisy place that salted the wound by being overly expensive.

Great staff and an adjoining restaurant helped sooth the pain but this is a definite by-pass on all future journeys.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SueFromWinnipeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duane R, Manager at Holiday Inn Alexandria, responded to this review, 3 January 2014
I am very sorry to hear your experience was anything less than perfect...I will look into your stay and take every measure to ensure we correct any issues immediately! Please give us another try, I assure you that your stay will be excellent! And, we are in the middle of a remodel and many of the "tired areas" will be resolved very shortly! We are proud of the service we give and try to treat our valued guests like family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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114 reviews from our community

Traveller rating
    13
    32
    34
    25
    10
See reviews for
37
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7
31
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
1 review
2 of 5 bubbles Reviewed 12 December 2013

I was not satisfied with the service I received. several people were very rude and unfriendly...The prices I paid were way higher than they needed to be...Some rooms just smell bad and carpet is wrinkled up and duct taped...I WILL NOT RETURN

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bbrunow391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duane R, Manager at Holiday Inn Alexandria, responded to this review, 14 December 2013
I apologize for the service you received, we take great pride in our service at the Holiday Inn. I will look into your stay and take every measure to ensure we correct those issues immediately! Please give us another try, I assure you that your stay will be excellent! And, we are in the middle of a remodel and the carpet issue will be resolved very shortly!
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Travellers are raving about these Alexandria hotels

Cardiff, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 1 October 2013

Stayed here in 2012 and just got back from staying again... I WILL NEVER go back!
Last year it was just about ok but this year I stayed for 6 nights after the 3rd night I had to go and ask for my room to be cleaned. The maid never made the bed properly,never cleaned the bathroom or the coffee maker. In the 6 nights I was there the coffee maker was NEVER cleaned.
Carpets are worn and have wholes in and they have even taped some up. DONT look at the photos on the site its nothing like it.
The pool area is terrible, hence I did not use it once.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ladytraveler63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duane R, General Manager at Holiday Inn Alexandria, responded to this review, 9 October 2013
I am very sorry to hear that you had a less than perfect stay! I assure you we are working hard to update the rooms and property as a whole. The carpets will be new soon! The hotel will be non smoking after complete renovation of those rooms and that should help greatly with the other issue. I will look into the service you received and fix that immediately. There is no excuse for that, and we are very proud of our hotel and the service we provide. We obviously failed that with you...I hope you give us another try, I look forward to serving you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
116 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 26 August 2013

This was a short stay as we checked in late and left early. While the room was clean and comfortable it did appear that some updating was necessary. The staff that checked us in and out was very friendly.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ontheroad6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duane R, Manager at Holiday Inn Alexandria, responded to this review, 14 December 2013
Thank you for the kind words! We strive to do our best and make every stay the best it can b
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sioux Falls, South Dakota
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 18 August 2013

Carpet was damp in our entire room. Very poor quality air conditioner. toilet seat was cracked on our first night and they did replace it. There for a wedding and had to hang my sister dress by the window and somehow a MOTH managed to get in her wedding dress from the hotel room. OVERPRICED for quality even at the supposedly discounted block rate. We tried to get other hotel but due to fair and wedding other hotels were booked so we were stuck here. They apologize and say here's your receipt!!!! And did nothing!!! My husband seriously got dressed and from the time it took him to walk across the room, his socks were damp. The room smelled musty. The bathroom fan did not work. The air conditioner did not work. I would never stay here again. especially when needing to get ready for occasions. For the same quality I could have went to the days inn and saved $40. Can't believe you do not get a free breakfast for the price. We were stuck here for 2 NIGHTS!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KJScneid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Alexandria, responded to this review, 6 September 2013
Dear KJScneid,

Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the over-all issues you had during your stay and any inconvenience the situation may have caused you. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Bend, Oregon
Level Contributor
190 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed 16 July 2013

unfortunately, all the new carpet and furniture couldn't mask the smell of a really old motel. they certainly tried to make the place nicer, but it just didn't work. there's a new style holiday inn sign, but don't be deceived. and because they have an attached restaurant, there's no breakfast included. we paid a little less the night before for a wonderful, brand new construction, motel - with breakfast included.

just can't recommend this place.

Room Tip: don't stay here...
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnelrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Alexandria, responded to this review, 1 August 2013
Dear johnelrog,

Thank you so much for your review of our hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Please accept my apologies for falling short of your expectations. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, Minnesota
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 12 July 2013

The hotel has a lovely pool,pool table etc.It is ,however,rather tattered with a musty smell.We were there only one night so it was enough of a getaway and not too long in the odd (old)smelling hotel.This is a Holiday In that we had frequented often in the past.Fun memories for us there.
The restaurant and service was great as was the clerk at the front desk.

Room Tip: Poolside is fun!
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Alexandria

Property: Holiday Inn Alexandria
Address: 5637 Highway 29 South, I-94 and Highway 29, Alexandria, MN 56308
Phone Number:
Region: United States > Minnesota > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in Alexandria
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Alexandria 3*
Number of rooms: 149
Official Description (provided by the hotel):
Welcome!The Holiday Inn Alexandria offers a casual resort like atmosphere and is conveniently located at the intersection of I-94 and Hwy 29 South. Our unique setting makes us the ideal destination for the business traveler as well as those looking for a relaxing getaway. We also offer meeting accommodations for up to 400 people.The beautiful community of Alexandria, MN features a landscape lavish with lakes and offers a variety of outdoor activities. The Holiday Inn Alexandria is near several local attractions, golf courses and a stroll through our beautiful downtown is always a treat. Attractions near the hotel include: Carlos Creek Winery, Casey's Amusement Park, Viking Speedway, Runestone Museum, Maritime Museum, Andes Tower Hill with skiing and tubing, 500 miles of snowmobile trails, and a variety of unique Antique Shops. Brought the kids? We offer a large indoor recreation area which includes a swimming pool, whirlpool, wading pool, sauna, fitness center, game room, volleyball court, basketball hoop, hockey nets, pool table, and ping pong.Hard day at work or play? After you ve had a chance to settle into your newly renovated room, join us in Rudy s Redeye Grill; conveniently located inside the hotel, for classic American fare in an Old Chicago style setting. Rudy s has the best steaks in town as well as fabulous sandwiches and pizza.We look forward to your stay here at the Holiday Inn Alexandria where it is always our pleasure to serve you! ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Alexandria Hotel Alexandria
Alexandria Holiday Inn

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