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“Great Place For Hockey Tournament Stay” 5 of 5 bubbles
Review of Holiday Inn Alexandria

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Holiday Inn Alexandria
Ranked #10 of 12 Hotels in Alexandria
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Place For Hockey Tournament Stay”
5 of 5 bubbles Reviewed 8 May 2014

This hotel has everything you could want for young boys that need to be entertained or burn off energy that may be left over from a day on the ice. The pool is a nice size and then there is table tennis and an open area for hanging out. Nice bar and restaurant area too.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Ralph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duane R, General Manager at Holiday Inn Alexandria, responded to this review, 15 May 2014
Thank you so much for the kind words! We are very proud of our service and staff and look forward to seeing you again. Your comments will be shared here at the Hotel!
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111 reviews from our community

Traveller rating
    13
    32
    32
    25
    9
See reviews for
36
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Lauderdale, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 20 April 2014 via mobile

Duct tape holding the carpet together, old door to the room with very squeaky hinge, bathroom door that didn't always latch, old run down pool area, pool towels the size of hand towels, lots of freeway noise. I would stay somewhere else!

Stayed April 2014, travelled with family
Helpful?
1 Thank kastuart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Alexandria, responded to this review, 5 May 2014
Dear kastuart,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Alexandria hotels

Minneapolis, Minnesota
Level Contributor
138 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed 25 March 2014

We stayed here as part of an annual group event recently. We travel a fair amount and this hotel is wayyyy to overprices for how badly it needs updates and repairs. We paid over $125 for a night. Bathroom door cracked... hard to open door. Talked to one couple and their door handle actually came off. The outside doors claim to be locked 24 hours a day and only able to room via a key.... not the case, opened right up with no key needed. Teeny tiny whirlpool does not match the size of the hotel and the amount of guests that try to use it.

  • Stayed March 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank PurpleMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duane R, Manager at Holiday Inn Alexandria, responded to this review, 26 March 2014
I am sorry to read about your experience during your stay with us. We are in the middle of a big renovation and you were in a room that had not yet been updated. I am proud of our property and staff and we all care greatly about each guest. Thank you for your input and I hope you will give us another chance to serve you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fargo, North Dakota
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 2 February 2014

We were very excited at the thought of having a family getaway weekend. We chose this hotel because of the location, advertisement of a remodel, plus the pools, basketball, volleyball court and floor hockey area. Upon checking into our pool side room, we went to tour the hotel amenities. The pool area was ok and included a few video games, air hockey and ping pong tables which the kids enjoyed. The "court" area was located next to the pool area. We were under the impression that this would be something like a sport court. It was a large open, carpeted area where a few basketball hoops were put out, a volleyball net and some hockey nets. Nothing like we had imagined. The sleeping room was average. If we were to stay again, it definitely would not be pool side. It was very loud until 11:30 at night. The food at the attached restaurant was average at best.

Room Tip: Do not get poolside unless you plan on being up socializing or utilizing the pool area until close.
See more room tips
  • Stayed February 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank spicegm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duane R, Manager at Holiday Inn Alexandria, responded to this review, 7 February 2014
I am very sorry to hear that part of your stay was less than perfect....We pride ourselves on guest service and want everyone who stays here to have a wonderful experience. Glad to see a favorable service score and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
273 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
2 of 5 bubbles Reviewed 2 January 2014

Enjoyed finding our favourite hotel at the end of a long day but that's where the joy ended.

This is a tired, noisy place that salted the wound by being overly expensive.

Great staff and an adjoining restaurant helped sooth the pain but this is a definite by-pass on all future journeys.

  • Stayed December 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SueFromWinnipeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duane R, Manager at Holiday Inn Alexandria, responded to this review, 3 January 2014
I am very sorry to hear your experience was anything less than perfect...I will look into your stay and take every measure to ensure we correct any issues immediately! Please give us another try, I assure you that your stay will be excellent! And, we are in the middle of a remodel and many of the "tired areas" will be resolved very shortly! We are proud of the service we give and try to treat our valued guests like family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 12 December 2013

I was not satisfied with the service I received. several people were very rude and unfriendly...The prices I paid were way higher than they needed to be...Some rooms just smell bad and carpet is wrinkled up and duct taped...I WILL NOT RETURN

  • Stayed December 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank bbrunow391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duane R, Manager at Holiday Inn Alexandria, responded to this review, 14 December 2013
I apologize for the service you received, we take great pride in our service at the Holiday Inn. I will look into your stay and take every measure to ensure we correct those issues immediately! Please give us another try, I assure you that your stay will be excellent! And, we are in the middle of a remodel and the carpet issue will be resolved very shortly!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 1 October 2013

Stayed here in 2012 and just got back from staying again... I WILL NEVER go back!
Last year it was just about ok but this year I stayed for 6 nights after the 3rd night I had to go and ask for my room to be cleaned. The maid never made the bed properly,never cleaned the bathroom or the coffee maker. In the 6 nights I was there the coffee maker was NEVER cleaned.
Carpets are worn and have wholes in and they have even taped some up. DONT look at the photos on the site its nothing like it.
The pool area is terrible, hence I did not use it once.

  • Stayed September 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Ladytraveler63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duane R, General Manager at Holiday Inn Alexandria, responded to this review, 9 October 2013
I am very sorry to hear that you had a less than perfect stay! I assure you we are working hard to update the rooms and property as a whole. The carpets will be new soon! The hotel will be non smoking after complete renovation of those rooms and that should help greatly with the other issue. I will look into the service you received and fix that immediately. There is no excuse for that, and we are very proud of our hotel and the service we provide. We obviously failed that with you...I hope you give us another try, I look forward to serving you in the future!
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Additional Information about Holiday Inn Alexandria

Property: Holiday Inn Alexandria
Address: 5637 Highway 29 South, I-94 and Highway 29, Alexandria, MN 56308
Phone Number:
Region: United States > Minnesota > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in Alexandria
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Alexandria 3*
Number of rooms: 149
Official Description (provided by the hotel):
Welcome!The Holiday Inn Alexandria offers a casual resort like atmosphere and is conveniently located at the intersection of I-94 and Hwy 29 South. Our unique setting makes us the ideal destination for the business traveler as well as those looking for a relaxing getaway. We also offer meeting accommodations for up to 400 people.The beautiful community of Alexandria, MN features a landscape lavish with lakes and offers a variety of outdoor activities. The Holiday Inn Alexandria is near several local attractions, golf courses and a stroll through our beautiful downtown is always a treat. Attractions near the hotel include: Carlos Creek Winery, Casey's Amusement Park, Viking Speedway, Runestone Museum, Maritime Museum, Andes Tower Hill with skiing and tubing, 500 miles of snowmobile trails, and a variety of unique Antique Shops. Brought the kids? We offer a large indoor recreation area which includes a swimming pool, whirlpool, wading pool, sauna, fitness center, game room, volleyball court, basketball hoop, hockey nets, pool table, and ping pong.Hard day at work or play? After you ve had a chance to settle into your newly renovated room, join us in Rudy s Redeye Grill; conveniently located inside the hotel, for classic American fare in an Old Chicago style setting. Rudy s has the best steaks in town as well as fabulous sandwiches and pizza.We look forward to your stay here at the Holiday Inn Alexandria where it is always our pleasure to serve you! ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Alexandria Hotel Alexandria
Alexandria Holiday Inn

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