On the evening of check-in, the staff was somewhat helpful, but by no means exceptional. The room was very clean and comfortable. Unfortunately, the complimentary breakfast was quite a disappointment. The coffee maker did not work. Even after alerting the front desk clerk, she stated that she would have to contact a manager. In short, nothing was done. Additionally, while the steamers holding the eggs, gravy, etc. had steam on them, unfortunately none of the food was warmer than room temperature. Horrible. I settled for a bagel that could be toasted. Thus the mediocre review.