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“Amazing heated pool in the lake but almost no service”

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Romantik Hotel Im Weissen Roessl
Ranked #1 of 25 Hotels in St. Wolfgang
Certificate of Excellence
Honolulu
Level Contributor
157 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Amazing heated pool in the lake but almost no service”
Reviewed 21 October 2013

The location of the hotel is superb, right on the lake, and built out into the lake are a good-sized heated swimming pool and a jacuzzi. We liked our room with a great view, quiet at night and with cozy comforters. The hotel provided umbrellas and also red rain jackets. At breakfast there was a machine to squeeze your own fresh orange juice and an espresso machine with excellent coffee.

What we didn't like: the food at lunch was average, the fresh fruit at breakfast was so old it was nearly fermented, the towels in the bathroom were rough (but the ones in the spa were soft), there were large noisy groups of Chinese at breakfast every morning, tea bags in the room were so stale we couldn't figure out the flavor, and our bathroom sink was so uniquely designed that even the housekeeper couldn't figure out how to make water stay in the basin.

Worst of all was the lack of service. We didn't have poor service; rather there was no service. One evening we went to the lakeside restaurant but there were no staff there so eventually we gave up and went across the street to eat. There was never anyone in the spa so we couldn't use the lockers; a guest finally told us we should get a key from Reception. I tried at least 3 times to find out more about the menu at the Romantik restaurant but couldn't find anyone, even at mealtimes to help me. There was no one at the Concierge desk; one woman valiantly tried to handle everything at Reception. Laundry take 3 days and the hotel takes no responsibility. (But they did clean our room at the time we asked for it.)

The hotel is trading on its past when it was the site for a famous movie made from an operetta, but needs some refurbishment. It was fun to watch the movies about it plus Sound of Music on the hotels TV channel. The square in front of the hotel is so freshly painted that it looks like a movie set. And the hotel is right in the center by the church and the boat docks.

The funniest part of our experience: the hotel offers nightly turndown service but only if you ask for it and pay 7 euros.

Go for the location, the pool and the jacuzzi, the interesting hotel in 9 buildings, but eat elsewhere and don't expect much in the way of service.

Room Tip: Get a lakeside room.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank susanmccallum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trutmann-Pete, Inhaber at Romantik Hotel Im Weissen Roessl, responded to this review, 24 October 2013
Hello from the Weisses Rössl!

Many thanks for your review.
I am very sorry to hear, that not everything concerning the service was on your satisfaction. Usually this and especially the friendlyness and helpfullness of our staff is one of our very big efforts and what we are wellknown for. Our philosophy is to take all proposals very serious.

we hope you give us the chance to show you, that we usually do better

Yours

Gudrun Peter
Rösslwirtin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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473 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
M
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 October 2013

The pros and cons.

The pros:
The hotel is located just beside the lWolfgang lake. There is a private sun bathing place (like a real beach but the surface of the «beach» is made of stone and plastic) in front of the hotel. There are several arranges approaches to the lake from the «beach». The «beach» is equipped with with a lean-to so you can hide from the sun easily. Also a small springboard is at the «beach». Actually there are a lot of suitable approaches to the lake all over St Wolfgang village. You can also rent boats, cutters, and catamarans. A church is adjacent to the hotel and they ring the bells every 15 minutes (at night too). There is wi-fi in the hotel free of charge. If you want to be taken from Salzburg airport to the hotel you can order bus transfer from the hotel. It costs 100 euros. Like taxi which you can take just at the airport. There are plenty of cafes, restaurants, shops not far from the hotel. Apples are offered to the people staying at the hotel here and there. Free of charge. Breakfasts are tasty so much. It's convenient that the lights are not linked to the room key card. You can turn the lights on entering the room without putting the room key card into the lock. In the room one can find special beach baskets, windcheaters, and umbrellas. Every morning having breakfast you can find a new edition of the hotel newspaper in the restaurant. There are a lot of useful information there about hiking, weather, excursions, changes of the hotel work, etc. By the way hiking sticks are available at the hotel reception.

The cons:
A lot of people smoke here and there. You have to breathe with tobacco smoke constantly at every cafe and restaurant since you will be in the open air because of the good weather. At the «beach» of the hotel people smoke a lot too.
There are only few rooms equipped with air conditioners. The only thing you can do is ask for a fan. At the beach entrance there is a sign «please don't reserve sun chairs». But everybody always reserves them fron early morning even on cloudy days. So there is high probability not to find a vacant sun chair especially on sunny days.
The «beach» is open only from 08:00 to 20:00. So if you'd like to go for a swim in the early morning you would fail to do it. But there are entrances to the lake at other places out of the hotel.
Be aware that when you enter the lake from the «beach» it's 20 meters depth. There is no bodyguard there although there are a lot of elderly people and children there.
But there is no internet connection on the «beach» although it's very close to the building of the hotel. And no internet at some places on the 1st floor. On the whole the internet connection is not very good in the hotel.
It's very convenient that you can have lunch just at the «beach» since there are tables there and you can order dishes from the hotel restaurant. But while rush hours when everybody goes to have lunch the waiters usually fail to come over the number of orders. Thus we had to go to a very good restaurant not far from the hotel.

Stayed August 2013, travelled as a couple
Helpful?
1 Thank Exhausted24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoesterreich
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 September 2013

We have just returned from a very pleasant meal in the Weisses Rössl, we weren't hotel guests but just visited for a special meal. We not only enjoyed the food, but were pleasantly surprised that the prices in the Seeterrasse restaurant were very reasonable considering the world-wide renown of the hotel. We had a good selection of the starters (local sheeps cheese with salad garnish and dressing, plus mushroom soup), the main course (salad with strips of breadcrumbed turkey, salmon trout with crayfish risotto) and the desserts (ice cream with pumpkin seed oil, damson slice with walnut ice cream and cinnamon cream). The house wines were more than acceptable (the wine list was a little expensive for our requirements). The service was excellent. On a summer's evening the view across the lake is stunning. Recommended as a special treat!

Room Tip: Not a room tip, but the Seeterrasse (lakeside) restaurant is less expensive than the Romantic Restau...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Mike_Russbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trutmann-Pete, Inhaber at Romantik Hotel Im Weissen Roessl, responded to this review, 5 October 2013
Hello from the Weisses Rössl!

Many thanks for your review and good to hear, you enjoyed your day trip to St. Wolfgang and your rest at our Restaurant.

Best wishes from the Salzkammergut
Yours
Gudrun Peter
Rösslwirtin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 September 2013

The stay here was a real treat from beginning to end The highlight for us was swimming in the outside pool, in the lake; swimming in warm water and looking at the beautiful mountains all around. The room was fantastic and the food was wonderful. Would recommend it to anyone who wants to splash out on a special treat.

Room Tip: Would go for a lake view; it's worth the extra.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KathyM8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trutmann-Pete, Inhaber at Romantik Hotel Im Weissen Roessl, responded to this review, 25 September 2013
Hallo from the White Horse Inn!

Many thanks for your comment - it is very nice to hear, that you had a good time here with us in St. Wolfgang and enjoyed your stay.
We are very much looking forward to welcoming you again

yours
Gudrun Peter
Rösslwirtin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 10 September 2013

Arrival at the hotel can be a bit stressful since it can be difficult to park your car while checking in. The hotel has a garage but this can only be organised during check-in.

They have many different styles of rooms, the one we were given was a comfortable modern styled room with a balcony with a mountain / city view.

The "wellness" area is directly on the lake. For me the whole setup was perfect. Deck chairs directly in front of the lake on a floating platform. There are also sunbeds available. There is a floating whirlpool as well as heated pool (which we didn't use because it was warm enough to swim in the lake). Inside are several saunas, steam bath, infrared cabin indoor pool etc... and a playroom for children. I read another review which mentioned the ceiling is very low in the wellness area - this is true. You have to duck your way in and out of the different rooms at times. You can also order food and drink directly at the wellness.

The breakfast room was fine, only that the "romantik-restaurant" where breakfast is served is only inside but with a great view of the lake. The fish restaurant is outdoor.

Negatives - no black-out curtains in the room. Expect very bright light in the mornings. I would strongly suggest that the hotel invests in black-out curtains - it is expected in any good hotel.

Room Tip: There are many different room styles available. Ask for a room which is to your liking. Be aware of...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roberto D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trutmann-Pete, Inhaber at Romantik Hotel Im Weissen Roessl, responded to this review, 11 September 2013
A warm "Grüß Gott" from the Weisses Rössl - many thanks for your review and very good to hear, you enjoyed your stay with us. Yes you are very right, there is no possibility for an outside breakfast and that is a leck in quality which we are very sorry, that we can not provide.

Best regards
Gudrun Peter
Rösslwirtin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
152 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 9 September 2013 via mobile

The hotel is
in a "story book"village. Beautiful surroundings with mountains and crystal clear waters. They have spa facilities, a warm pool in the lake and comfortable sunning and lounge areas on the waterfront.
The breakfast was a delightful buffet with extensive choices. There were half-board dinners and a regular
Restaurant menu; their food was excellent with impeccable service. Lunch can be ordered on the waterfront.
Definitely a good choice for a vacation with something for everyone.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poodlena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trutmann-Pete, Inhaber at Romantik Hotel Im Weissen Roessl, responded to this review, 11 September 2013
Many thanks for your review. Good to hear you enjoyed your stay with us

we are looking forward to welcoming you again

best regards

Gudrun Peter
Rösslwirtin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 September 2013

We stayed four nights in this hotel. The Spa area is great, as is the breakfast and dinner provision. The service is overall very attentive and helpful. However, on our last morning the breakfast service was rather slow - I waited 20 minutes for specially-arranged gluten-free bread (every other morning it was provided without problem) and when the bread did finally arrive, it was still frozen in the middle. This put a damper on an otherwise fantastic experience.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tourist516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trutmann-Pete, Inhaber at Romantik Hotel Im Weissen Roessl, responded to this review, 11 September 2013
Hello Ladies!

Many thanks for your review. I am very sorry, that your last breakfast did not work out the way as it was suposed to be.

yours

Gudrun Peter
Rösslwirtin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Romantik Hotel Im Weissen Roessl

Property: Romantik Hotel Im Weissen Roessl
Address: Markt 74, St. Wolfgang 5360, Austria
Phone Number:
Region: Austria > Upper Austria > St. Wolfgang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in St. Wolfgang
#1 On the Beach Hotel in St. Wolfgang
#1 Luxury Hotel in St. Wolfgang
#2 Family Hotel in St. Wolfgang
#4 Romantic Hotel in St. Wolfgang
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Romantik Hotel Im Weissen Roessl 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
The hotel combines Austrian tradition with modern lifestyle. The unique location directly on the lakeshore and the wonderful view of surrounding mountains can be enjoyed everywhere at the White Horse Inn. Some of the hotel's new amenities include: 1,500qm Spa in the Lake with 30C degree heated lake pool; spacious sun terrace; first floating Jacuzzi in the lake; SOOL steam bath with relaxation room and 180qm Spa & Beauty for relaxing body and mind. The Seerestaurant has its own profile here. We are looking forward to your reviews. Seerestaurant im Hotel Im Weissen Rossl ... more   less 
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Also Known As:
Romantikhotel Im Weissen Roessl Hotel St. Wolfgang

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