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Fairmont Hot Springs Resort
Ranked #2 of 6 Hotels in Anaconda
Reviewed 18 September 2013

The staff was friendly, the golf course was great and the pools were relaxing. The room we stayed in was perfect - it included refrigerator and plenty of space to sleep everybody. I'll definitely be back again!

  • Stayed: September 2013, travelled with friends
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1  Thank MegL112013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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276 - 282 of 463 reviews

Reviewed 17 September 2013

We spent two nights (after some quibbling with the managers) at this resort. I reserved on line, and they denied that the rate was correct and attempted to increase it by 50% at checkin. I showed them the confirmed reservation number on my smart phone, and they still refused to honor it. They finally agreed to honor it if I would print out the reservation on their computer (it took three computers and 45 minutes before they found one that worked.

Later we observed a lady at the front desk asking for a refund because the paper from the machine was three months old. The clerk rudely refused the refund.

While we were swimming in the hot spings the lifeguards were walking around the pool calling people to the edge to identify them and verify that they had pool privileges. Gulag 17 has nothing on this place.

This is not a cheap place to stay, none the less it is clear that all employees have been schooled that it's all about the money. Customer service is clearly a second place interest. I have never had such poor attitudes of customer service in a place of this caliber before. I would never return unless there is a change of management. My rating is based entirely on the service.

  • Stayed: September 2013, travelled as a couple
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4  Thank rrsjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

We love Fairmont! We've seen the many aesthetic changes to the property over the years. All the changes have been with the guest in mind. I've stayed a few times this past year. All the rooms have been updated for complete comfort and extremely clean. I feel like I'm at home! Jack at the front desk was superb and all the staff went out of their way for us. Lots of kids around but that is to be expected. The pool quiets down after 10 and is very enjoyable. It's so refreshing to sit by the pool with a drink and a good book. Opening the sliding glass doors to the mountain fresh air in the morning is just an added perk. The guys said the golf course was great and it was nice to have it all right in one place.

Room Tip: I love the rooms overlooking the petting zoo!
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  • Stayed: August 2013, travelled with family
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1  Thank Jenni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

Both stays have been perfect! The entire staff that we had contact with was wonderful. We ate at the Cafe located in the hotel most of the trip and the waiters and waitresses were so kind and patient with our 2 children. I appreciate each one of them. This was our second time at Fairmont and we are already planning another trip! My kids love the indoor and outdoor pools, their huge slide was so fun. We loved playing miniature golf, playing at the park, seeing all the animals and eating at their great restaurants. I especially loved "me time" at the spa. One of our very favorite places to go as a family!

  • Stayed: August 2013, travelled with family
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2  Thank Khristen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2013

We are hot springs junkies. Mostly stops on the way to/from Seattle. When we could not get nights at Chico Hot Springs we decided to try this one. Outstanding facility with the indoor and outdoor pools and soaking pools. Only downside (for us) was the number of kids because this resort is definetly kid friendly with the animal enclosures, play ground and mini-golf. Room was really nice with view of the mountains. RFID door cards were really handy.

Only downside was the quality of the food in the dining room. Mostly OK but a few misses that really put us off. Like Onion Soup that might have been hot before they layed a couple slices of cheese on it and serverd it like that. Not baked so the cold cheese cooled the soup enough that the cheese never melted. Next morning my wife had the Portobelo Eggs Benedict and the egg was barely poached - very runny - never offered a choice of doneness. Fortunately we found out about Barclay II in Anaconda (that's a different review).

We will be back because the facility is really top notch and the hot soaking is great. But probably when schools are in session so fewer kids.

Room Tip: Thir floor rooms offer a way to avoid footsteps above. First floor rooms on one wing requure going...
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  • Stayed: August 2013, travelled as a couple
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2  Thank Sequim88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

Just wanted to say that our stay at Fairmont was wonderful. The hotel is very clean and the staff very courteous. We had a wonderful time and would definately recommend this resort to any one wanting to get away and relax.

  • Stayed: August 2013, travelled with family
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Thank 929Lovetotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

Seems as if they have remodeled. Air conditioning worked well - the pools were wonderful and the casual dining area had lots of options.

Thank LeeLeeAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Hot Springs Resort

Address: 1500 Fairmont Rd, Anaconda, MT 59711-9461
Region: United States > Montana > Anaconda
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Anaconda
Price Range: £133 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fairmont Hot Springs Resort 3.5*
Number of rooms: 153
Reservation Options:
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Also Known As:
Fairmont Hot Springs Hotel Anaconda
Fairmont Hot Springs Anaconda
Fairmont Anaconda
Anaconda Fairmont
Fairmont Hot Springs Resort Anaconda, Montana

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