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Mercure Alger Aeroport
Ranked #2 of 2 Hotels in Bab Ezzouar
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639 reviews from our community

Traveller rating
    48
    125
    198
    158
    110
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Edmonton, Canada
2 reviews
Reviewed 17 August 2014

The hotel looks great form the outside but the rooms need renovations and service is not at the level of this hotel brand name. I suggest to hire competent staff to to get service improved. I suggest also to the manager to evaluate his staff.

Room Tip: Ask for a room where wifi works.
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank L_Cheriet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review, 19 August 2014
Dear Customer,

Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

For your information an important renovation of the rooms is scheduled, including bedding television and bathroom. Some of our rooms are already refurbished to this new standard, feel free to contact me directly for your next reservation , it will be a pleasure to upgrade you to a Superior Room.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2014

It's really disappointing to see such a beautiful hotel badly managed.

My brother stayed one night for his honeymoon in 2000 and it was fabulous at that time so, I decided to do likewise before flying to Turkey Istanbul. I stayed there for 2 nights on the 28th April 2014.
The room smells the cigarette.Fridge not working (photo)The diner was not served despite it was included on first night. I asked for it the following day but it was refused. No basket of fruit either for honeymooners as mentioned!!!!!
The 2nd day I asked for the breakfast to be brought to our room but, we were told to come down and have it in the bar which was smelly of tobacco and despicable atmosphere. One member of staff asked us why we didn't order it in our room. I explained to her that we did but we were refused.She was appalling as much as we but she looked after us despite all.

I have stayed last year in Mercure La Part Dieu in Lyon for 5 nights. Twice cheaper than this Mercure in Algiers with no comparison in services, cleanness, hospitality food and beverages.
Thank god our honeymoon was not spoiled as we flew to Istanbul in a 4 star hotel "Richmond Hotel" in the European Side with a room facing the Bosphorus for 6 nights.It compensate what we experienced in Mercure Algiers.

It's very sad situation to see this in a rich country like Algeria. Some people are good in fulfilling their daily job as it should be but some are careless with no work ethic values.

I regret that I have stayed in this hotel. No value for money for sure. I am talking as someone who has been graduated in Travel & Tourism Management from DIT (Dublin). I will never come back again to this hotel or recommend it to anyone.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abdel_ie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review, 13 July 2014
Google Translation
Cher Client,

Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Alger Bab Ezzouar.

Nous sommes désolés que le service et la prestation n’aient pas été globalement à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.
Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.

Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées.

De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.

Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Cher Client, en l’expression de nos sentiments les meilleurs.

Ard LAMBRECHTS
Directeur Général
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Houston, Texas
Level 6 Contributor
114 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 May 2014

Stayed in this hotel for one night before flying out to Hassi Messaoud. Overall it was very smooth to check in. They spoke fluent English. The room was clean and had all the amenities in it. I felt safe. Breakfast buffet had a lot of selections. It is located by the airport so you can avoid traffic while flying in/out of Algiers. It is above average compared to other hotels in the world. I would recommend this hotel while staying in Algiers.

Room Tip: Get a room at a higher floor.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bassit303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMartial, Directeur général at Mercure Alger Aeroport, responded to this review, 1 June 2014
Google Translation
Cher Client,
Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Alger Bab Ezzouar.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Cher Client, en l’expression de nos sentiments les meilleurs.

Corinne GOUSSARD
Directrice Générale par Interim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Alger Aeroport

Property: Mercure Alger Aeroport
Address: Route de L'Universite | BP 12 5 Juillet, Bab Ezzouar 16024, Algeria
Phone Number:
Region: Algeria > Algiers Province > Bab Ezzouar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Bab Ezzouar
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mercure Alger Aeroport 5*
Number of rooms: 307
Official Description (provided by the hotel):
Luxury hotel offering 307 rooms including 50 non-smoking rooms. Only international hotel located near the airport. 3 restaurants, 2 bars, WiFi Internet, business centre, laundry and pressing services, large outdoor pool, 2 tennis courts, fitness centre,sauna, massage. Free airport shuttle operating 24 hours. ... more   less 
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Also Known As:
Grand Mercure Alger Aeroport
Mercure Alger Aeroport Algiers Province, Algeria - Bab Ezzouar

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