Let me start out by saying that if I didn't have to be very close to the conference center I would have left this hotel after one night. The service was completely horrible, with front desk staff lazy, incompetent and downright rude. The staff in the restaurant were also filled with attitude and slow to react any inquiries. The carpeting throughout the hotel smelled of smoke and stained all along the corridors. And lastly, the WiFi was an embarrassment as it was either never working or incredibly slow. The "business center", composed of one computer terminal and printer, never worked and front desk said there was nothing they could do. Each time I went to front desk I saw a line of people complaining of the Wifi issues.
Now for the good points - room was very spacious and clean, excellent view of the ocean, bed comfortable, and bathroom very modern. The food in the restaurant and bar was exceptional but a bit on the pricey side. And lastly, the location is only a 10 minute walk to the convention center.
If you have no need for WiFi and don't care about rude front desk staff then I'd recommend this hotel. Otherwise, avoid this hotel!
- Official Description (provided by the hotel):
- The Novotel Orisha Cotonou is a 4 star hotel enjoying a seaside location in the centre of Cotonou, close to the two major convention and events centres, the Palais du Congres and the CIC. The hotel offers 110 airconditioned rooms, a restaurant, two barsand five conference rooms for meetings and seminars. This 3 star hotel is equally suited to a business trip or a holiday in Cotonou with your partner or family. The hotel also features a private car park, a swimming pool and a tennis court. ... more less
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- Also Known As:
- Novotel Orisha Cotonou Hotel Cotonou
- Novotel Cotonou
- Cotonou Novotel