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“Nice rooms but HORRENDOUS Service and WiFi”

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Novotel Cotonou Orisha Hotel
Ranked #11 of 24 Hotels in Cotonou
Reviewed 2 August 2014

Let me start out by saying that if I didn't have to be very close to the conference center I would have left this hotel after one night. The service was completely horrible, with front desk staff lazy, incompetent and downright rude. The staff in the restaurant were also filled with attitude and slow to react any inquiries. The carpeting throughout the hotel smelled of smoke and stained all along the corridors. And lastly, the WiFi was an embarrassment as it was either never working or incredibly slow. The "business center", composed of one computer terminal and printer, never worked and front desk said there was nothing they could do. Each time I went to front desk I saw a line of people complaining of the Wifi issues.

Now for the good points - room was very spacious and clean, excellent view of the ocean, bed comfortable, and bathroom very modern. The food in the restaurant and bar was exceptional but a bit on the pricey side. And lastly, the location is only a 10 minute walk to the convention center.

If you have no need for WiFi and don't care about rude front desk staff then I'd recommend this hotel. Otherwise, avoid this hotel!

  • Stayed: July 2014, travelled on business
    • Value
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Thank nyujay2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this reviewResponded 14 May 2015

Dear Guest,
We thank you for your remarks.
We have noted all of those and be rest assured that everything is done to improve our services.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (231)
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55 - 61 of 231 reviews

Reviewed 3 July 2014

I was rather disappointed in the overall experience at the Novotel Orisha Cotonou. The service was ordinary, the facilities dated and rather dirty, the rooms ordinary - with poor airconditioning, poor TV, poor internet/WiFi, and completely overpriced ($200 per night - for no more than 2 star quality). As a business hotel, connectivity is key - and the Novotel internet was very slow and intermittent.

The food was drab and uninspiring (breakfasts) and the buffet lunch (at $30) was limited and unexceptional. All in all, I would suggest looking at a better value alternative.

  • Stayed: July 2014, travelled on business
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1  Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

Service was friendly. Rooms were clean and comfortable. Bathrooms clean and beds comfortable. Airconditioning and wifi signal strength in the rooms could do with an upgrade though.

Breakfast was reasonable and one can order fresh fried eggs or omelettes from the waiting staff.

Nice poolside area.

Room Tip: Rooms 315 and 317 have balconies overlooking the pool and ocean.
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  • Stayed: February 2014, travelled on business
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Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

Novotel Cotonou is the extreme of 2 things; on one hand the rooms are crappy, carpet full of stains, paint coming off left and right; on the other hand the warm approach by the staff keeps me bringing back here. Service in Africa is hard to find, but here there is always a smile. Never quick service but still. This makes that the price - quality report is out of balance.

Room Tip: If you can see through the general state of the room, considering it 'a place to sleep and showe...
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  • Stayed: June 2014, travelled on business
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Thank RondeBruijn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

There were some cockroaches, the airco was poor in the rooms, all the furnishings were tired. The staff was on the other hand, very friendly. Reasonable breakast buffet. For 114,000 cfa, b&b, about 20% too expensive.

  • Stayed: May 2014, travelled on business
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Thank MIchael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

Quick service for check in past midnight, airport pick up & drop off free of charge (even late flights)

Clean & modern room. Friendly cleaning staff.

The site (hotel compound) is beautiful, had a pool, garden, parking (free) and is shared with another Accor hotel (Ibis). There is a gate and security guards 24/7 to avoid unwanted characters. Significant setback from the street for security & noise matters.

Cable tv with French and American channels. Wifi throughout hotel.

  • Stayed: March 2014, travelled solo
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Thank MarySL00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

I stayed in this hotel in for 3 nights. Conclusion: terrible. The room, bathroom and even the coffee amenities tray were full of cockroaches. I couldn't believe that in a Accor Group hotel, there is no fumigation. Even at night, there was no receptionists, only a security guy at the lobby, and he was even having dinner at the front desk counter. Unacceptable.
I ended up paying for the 3 nights but slept elsewhere.

Don't recommend it at all.

  • Stayed: March 2014, travelled on business
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2  Thank Youssef C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Cotonou Orisha Hotel

Address: 1821 Boulevard de la Marina, Cotonou, Benin
Phone Number:
Region: Benin > Littoral Department > Cotonou
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Cotonou
Price Range: £188 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cotonou Orisha Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
The Novotel Orisha Cotonou is a 4 star hotel enjoying a seaside location in the centre of Cotonou, close to the two major convention and events centres, the Palais du Congres and the CIC. The hotel offers 110 airconditioned rooms, a restaurant, two barsand five conference rooms for meetings and seminars. This 3 star hotel is equally suited to a business trip or a holiday in Cotonou with your partner or family. The hotel also features a private car park, a swimming pool and a tennis court. ... more   less 
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Also Known As:
Novotel Orisha Cotonou Hotel Cotonou
Novotel Cotonou
Cotonou Novotel

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