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“Expected more”

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Hotel LP Santa Cruz Centro
Ranked #11 of 49 Hotels in Santa Cruz
Sao Paulo, SP
Level 5 Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Expected more”
Reviewed 19 May 2014

For many times I’ve been to SC and was inclined to stay at LP Hotel because of some good reviews, but always the localization made me refute the idea. Finally this last time I should visit the city, I had some points to redeem from an Mileage Program and decided to take the chance to know the hotel. The issues started at the check in, that should be at 2h30 pm. We reached the hotel at about 2h10 pm and in 10 minutes were ready to go to the room. They asked us to wait until 2h30 pm. I thought the hotel was very rigorous about the "rules" and maybe this could mean a good thing. But for our surprise, we were no invited to go to the room when it was 2h30, nor 20h40, nor 20h50 and when it was 2h55 we complained. They said something about the delay and asked some more time! Finally at about 3h05 we could proceed to the room. Second issue would start: we´ve booked a matrimonial room and there were 2 smaller bags put together! We went back to the reception and complained about it. After some minutes the lady was convinced that our reservation was clear enough about the kind of room and agreed to solve the problem. Instead of asking us to wait some time at the “wrong room”, they asked us to go down with all the suitcases! We did that and it was another 30 min until they could provide us the correct room. Seems they did not have other option, unless offering us a superior room, much bigger and provided with a Jacuzzi. The room was ok. Not my kind of decoration (too much white, cold feeling) , but most important it was clean enough. Just one point about the bathroom: the shower stall is not fixed and in my opinion it is dangerous. You can fall if you don´t realize it is not fixed. The shower was not so powerful, but the temperature was ok. We did not test the jacuzzi. For the rest it was ok. Good TV, good AC and enough space if you plan to hang your clothes, etc. The breakfast is not included (at least was not for us), so it is good to check it in advance. The options for breakfast were good. Nothing so splendid referring to the taste of the cakes, at least. In resume I think the owners must be more careful about their workers especially at front desk. They really did not seem to be much worried about the issues we had checking in and later. No worries about being fast! The workers cleaning rooms and at food area were kinder. And for sure they need to be more disciplined about the times, because their check out is at mid-day. If check in is at 2h30 pm they have more than 2 hours to have the rooms ready for the next guests! I think it is time enough and we should have not been waiting for so long!

Room Tip: If you don´t have a car, you may know you will need one to go downtown. Nearby you can find some r...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marcia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LP H, Gerente at Hotel LP Santa Cruz Centro, responded to this review, 18 January 2015
Dear Marcia:

We apologize for all the inconveniences you had in our Hotel. I want to coment that LP Hotels ® performs constant training to our staff, improving them every day and all the details you mentioned will be taking care in order to provide our guests a high level of Quality, Service and Cleanliness which is our main feature. We hope to see you again soon!

Ximena
General mager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
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Owen Sound
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 April 2014 via mobile

This hotel in Santa Cruz is a definite score - modest, super clean, super quiet and great beds and a/c. Slept great. Staff were all friendly and very helpful. We arrived late at night (pre-paid with Expedia) and they arranged a driver to meet us at airport which worked perfectly. Muy bueno!

Stayed April 2014
Helpful?
Thank macfarout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LP H, Gerente at Hotel LP Santa Cruz Centro, responded to this review, 17 December 2014
Google Translation
Estimado Huésped:

Primeramente darle las gracias por haber sido una opción de hospedaje y depositar su confianza en nuestras manos para su estadía en la ciudad de Santa Cruz.
Nos alegra saber que su estadía en Hotel LP Santa Cruz® fuera de su completamente de su agrado. Felicitaremos a todo el equipo LP por su excelente calidad de servicio.
Esperamos verlo nuevamente en nuestras instalaciones.
Saludos cordiales

Ximena
Gerente General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 6 Contributor
369 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 16 February 2014

Not a bad place but I will state the good with the not so good.

It is IBIS style, small room and bathroom with limited amenities. Staff ok, place is clean everywhere. If you get a room towards the back it will be mostly quiet. In room fridge nice. Breakfast was not much but the cheese empanadas and hotel coffee was good (a miracle good hotel buffet coffee).

What is not good: NO in room safe (this is a no no). The bed in the room I was in was horrible, too soft and old, I woke up with a back ache. AC worked fine but blowing air at your face, also the AC has these crazy multi colored lights that go on an off all the time, hard to sleep with that. The window curtain does not stop the morning light from coming in. It has a very high sink in the bathroom, if you are 6ft. plus then ok to use, if not Messy ! NO soap, liquid dispensers only in sink and shower. HOWEVER, the dispenser in shower only has shampoo no soap so I had to take a bath using shampoo. I thought this was a business hotel, the other guests on the only day I stayed were not business quality people.

This hotel ok for 1 or 2 nights, but not more. Next trip to Santa Cruz within 6 weeks I am trying a new modern hotel which opened in front of the main plaza which looks really nice.

Room Tip: Choose one not facing the main street.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaptainKuddles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 January 2014

I have visited Santa Cruz many times over the years and this hotel is by far one of the nicest, even more than some 5* hotels I have stayed in (which were also twice the cost)
The hotel is only a short 5-10 minutes walk to the central plaza, although there are some nice restaurants nearby.
The staff were helpful and on one occassion I had the pleasure of meeting the general manager in reception (Señorita Terrazas) whom was extemely helpful with recommending various places to see around the city and region, and she spoke exceptional english which I had not experienced in other hotels.
My overall experience of LP Hotel was very good and I would recommend this to anyone visiting santa cruz.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canda
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 December 2013

We stayed at the LP hotel based on reviews and the price. The good: price, clean and modern, friendly staff, excellent breakfast. The bad; paper walls (We could tell the sex of the people using the bathroom next door!), out of the way location (really nothing nearby). If it wasn't for the noise issues we would have rated it higher as it has so many things going for it but if you come for a good night sleep and you can't get it then it is only average at best.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank awhittlecrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florina, Greece
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2013

I have stayed here on 3 seperate occasions already and each time I leave satisfied and in awe of how they take care of you. The rooms provide all the comforts of home (their minibar is very well priced) and are also eco-friendly. You place your room card into a slot to activate the power and AC so the room might feel stuffy when you first arrive but after a few minutes the AC cools it down. They provide all shower essentials in case you forgot shampoo etc. What really makes me happy about this hotel is the customer service. They employ trusted cab services to take you anywhere in the city and will tell you the price you should pay there and back so you know you aren't getting ripped off. They recommended a great resort to visit (Biocenter Gembuie is a must-see in Santa Cruz) and even shuttled my phone charger to me at the airport after I forgot it in the room after check-out. I highly recommend the LP Santa Cruz. Also their breakfast buffett is delicious and there is never a shortage of fresh-squeezed orange juice.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lein S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2013

A bit out of the way, but easy to find being across the street from the soccer stadium. The staff was extra friendly, and the room was clean and comfortable. It's located just a couple of blocks from a neighborhood plaza with restaurants, a grocery store, etc. I would definitely stay there again.

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimenbolivia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel LP Santa Cruz Centro

Property: Hotel LP Santa Cruz Centro
Address: Av. Ejercito Nacional, 290 | Frente al estadio Tahuichi, Santa Cruz 5432, Bolivia
Region: Bolivia > Santa Cruz Department > Santa Cruz
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #11 of 49 Hotels in Santa Cruz
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel LP Santa Cruz Centro 3*
Number of rooms: 40
Official Description (provided by the hotel):
A new 3 stars Hotel located in Santa Cruz de la Sierra Down Town in a quiet neighborhood. Our hotel offers a pleasant stay, with all the facilities to enjoy a city that gives visitors a personal taste of politics, culture, art and nature.Property StatisticsYear build: 2008Our top markets: Tour Operators, Travel Agencies, CorporateNumber of Rooms: 40Number of Suites: 4Meeting Rooms: 1Restaurant: 1Bar: 1 ... more   less 
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