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“Chobe River Botswana” 3 of 5 bubbles
Review of Cresta Mowana Safari Resort and Spa

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Cresta Mowana Safari Resort and Spa
Ranked #2 of 2 Hotels in Kasane
Certificate of Excellence
Cambridge UK
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Chobe River Botswana”
3 of 5 bubbles Reviewed 26 December 2013

Nice room but view of the Chobe blocked by a large tree - good for bird watching though. Game drives and cruises fine but not as good as others we've been on - the guides seemed less enthusiastic although admittedly it was the rainy season (mid-December) so game was hard to find. Overall OK but probably not the best possible experience of Botswana.

  • Stayed December 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GMO1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 30 December 2013
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

Thank you for highlighting areas of improvement in our operations. It is with feedback from guests like you that we can continuously aim to do better.



Yours sincerely,

General Manager, Cresta Mowana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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447 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Vancouver, Canada
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 24 November 2013

So close to an excellent rating!

Great location, rooms are good, buffet restaurant and dining rooms are really good, food and service from catering staff are good, the spa and pool are wonderful ...but the whole thing is let down by the Front Office and an air of indifference.

It seems all of this could be so easily fixed - the staff attitudes and operational inefficiencies of registration, check out, guest services, shop etc. and the seemingly endless and sometimes quite creative reasons the wifi didn't work.

It's still a really good place to stay. It caters to both businesses and tourists and there was a conference on during our stay - I'd like to think that was the reason for this but our entire tour group, including our tour guides, felt the same way...if only these seemingly fixable issues could be addressed it would have been excellent.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank ChrisandNick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 23 December 2013
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

We are pleased that you enjoyed your overall stay. Thank you for highlighting areas of improvement in our operations. It is thanks to feedback from guests like you that we can continuously aim to do better.

Thank you again for taking the time to write about your experience during your stay at Cresta Mowana Safari Resort & Spa.

Yours sincerely,

General Manager, Cresta Mowana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
141 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 13 November 2013

My wife and I spent 2 nights at Mowana with a group during our tour of Southern Africa. The service was superb, the staff very obliging. The accommodation was clean and comfortable and the location on the banks of the Chobe River gave easy access to the Chobe Game Reserve. The food was good, and the lodge is only 5-10 minutes from the Kasane airport.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 23 December 2013
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

We are pleased that you enjoyed the location of our Safari Resort and proximity to Chobe Game Park. We are particularly pleased that you found our service superb and our staff obliging. This feedback is very encouraging for our team.

Thank you again for taking the time to write about your experience during your stay at Cresta Mowana Safari Resort & Spa.

Yours sincerely,

General Manager, Cresta Mowana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seaford
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 October 2013

We stayed in this lodge for three days.and as a whole we were very impressed with the place, the time were good and the food excellent, however the housekeeping was appealing. Our room was only turned down once in the three nights- we did not expect our towels to be changed every day but twice the Bathmat was removed and not replaced. One day we had no.milk left in the room. It should also be pointed out that each room is only allocated 2 sachets of milk per day, this is not enough. However regardless of the shortcomings in housekeeping the stay was most enjoyable

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Wovit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 24 October 2013
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

Thank you for highlighting areas of concern in our housekeeping. It is with feedback from our guests that we can continuously improve our service.

Thank you again for taking the time to write about your experience. We look forward to welcoming you back in the not too distant future.

Yours sincerely,

General Manager, Cresta Mowana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
45 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 19 October 2013

We came to this hotel as a staging place for our safaris and river cruises. It was a typical African hotel, similar to a hotel in Europe more then a hotel in America. Built in the 90's the ground and buildings are very well keeped, and have views of the rivers and wildlife.

LOCATION -- Outside of Kasane, Botswana it sits on the river with the Namibian strip on the other side. The entire facility is fenced it so there is not worries of running into any of the big five with walking to dinner.

FOOD -- Less fine dining and more buffet. There was a side menu but everyone ordered from the buffet. The food was tasty and flavorful with offering of game meats such as impala and Kudu every night. There is a side local food option that has Mopani worms as a selection. Breakfast was also buffet style, and offered omelets and a variety of breakfast type meats. As for lunch it was also buffet style, but was located at the pool area instead of the dining room

ROOM -- Tiled floor with no carpet greeted us. Our room was right next to the spa with easy access to the gym, pool and hot tub. As for the bedding it was sufficient nothing over the top or special. Basic sheets and amenities. There is a mosquito net around the bed that must be used at night. All the African hotels we stayed at do not use seals on any of the doors so insets do come into the room. Bring a fly swatter you will use it. There was air conditioning in our room

STAFF -- Very helpful and kind.

POWER PORTS -- There was two plugs easy to get to for charging your devise. One was the typical large round South African post type the other was the large 3 rectangular post type.

INTERNET SERVICE -- Poor when it worked. It is only available in the lobby. Although there is a overall room internet service that does not work. We were constantly asked to try the internet at the spa but that did not work also.

Would I stay there again, Probably. I had no major issues with this hotel.

They do offer safaris and river cruises through the hotel but we used the local Thomson Africa affiliate. FYI, thanks to nature the morning safaris start at 6am so be prepared to wake up early. Coffee and muffins are offered early in the morning with a full breakfast after. The river cruises are a must do, and are unbelievable.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Nick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 24 October 2013
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

We are particularly pleased that you enjoyed the location and all the amazing views and game experience that the Chobe has to offer. Thank you for your remarks relating to our staff being helpful and kind. Such feedback is very encouraging to our staff. We appreciate your feedback on areas of improvement which we are looking into.

Thank you again for taking the time to write about your experience during your stay at Cresta Mowana Safari Resort & Spa.

Yours sincerely,

General Manager, Cresta Mowana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 17 October 2013

We had a family safari during August to the Chobe area in Botswana Very good lodge but showing its age a little Exceptional service in all areas , very good food with a nice variety , wonderful deck area , excellent spa , nice fitness center with state of the art equipment and a good location make this a top destination The tours on land and river (included) every day was informative and well organized with really good guides We enjoyed the river cruises and saw a wide variety of game and bird life - even some elephants crossing through the river on two occasions All the staff are well trained , helpful and attentive We also particularly enjoyed the evening drinks on the deck before dinner while the musician that played and sang songs during dinner was excellent A very enjoyable stay overall

Stayed August 2013, travelled with family
Helpful?
2 Thank Andre l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 24 October 2013
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

We are pleased that you enjoyed the location and game experience that the Chobe has to offer and found the service exceptional. We are particularly pleased that you found the service exceptional. Thank you for your remarks indicating that our staff are well trained, helpful and attentive. This feedback is very encouraging for our team. We are delighted that you enjoyed the music at dinner.

Thank you again for taking the time to write about your experience during your stay at Cresta Mowana Safari Resort & Spa.

Yours sincerely,

General Manager, Cresta Mowana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Padua, Italy
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 15 October 2013

This is a big hotel and some rooms are far away form the reception. Our room was at the ground floor, river view with a nice patio outside. In the middle of the night, while we were in bed, two people entered the room from the patio window and , they searched the room with a torch and they stole our backpack and few other item and then, since we started screaming they went away. We called the reption and we got little attention then we went the lobby and we alerted the security. but it was far too late. For the rest the hotel is quite acceptable. Due to layout and position (along the riverside) the security should be much stricter and much better organized.
The day after the management has been nice with us but what happened can be hardly forgot

Room Tip: Take the rooms on the first floor not on the ground floor, they are much safer!
See more room tips
  • Stayed August 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank superparacelso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 24 October 2013
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa.

We are sorry that you did not have a pleasant stay with us. Security within and around the peripherals of the resort has been increased with regular patrols being conducted to avoid recurrence.

Thank you again for taking the time to write about your experience during your stay at Cresta Mowana Safari Resort & Spa.

Yours sincerely,

General Manager, Cresta Mowana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cresta Mowana Safari Resort and Spa

Property: Cresta Mowana Safari Resort and Spa
Address: Chobe River, Kasane, Botswana (Formerly Mowana Safari Lodge)
Region: Botswana > North-West District > Kasane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Kasane
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Cresta Mowana Safari Resort and Spa 5*
Number of rooms: 114
Official Description (provided by the hotel):
Cresta Mowana Safari Resort & Spa situated on the banks of the mighty Chobe River in Botswana is one of southern Africa's sustainable tourism destinations where luxury exists in harmony with nature, providing a unique location from which to explore the magical wonders of untamed Africa. Game, including herds of elephant, antelope, giraffe, zebras, lions, leopard and many more, roam freely in the nearby Chobe Game Park. Sunrises and sunsets in this part of the world, with the Chobe River and Namibian flood plains as a backdrop are the substance of dreams. Birdlife is in abundance. Bird species unique to this part of southern Africa can be seen on the property as well as on the banks of the Mighty Chobe River. Facilities at Cresta Mowana Safari Resort & Spa include 110 luxury air conditioned bedrooms and 4 suites all with river views, a 9 hole golf course and fully equipped spa. Each guest room has a private balcony. In these tranquil surroundings you will come to experience true comfort, superb accommodation, gourmet cuisine and African inspired menus and only the best in personalised 'African-style' service. Play a round of golf on the famous golf course or enjoy bird watching on the banks of the mighty Chobe River. Take time to interact with the un-spoilt natural and beautiful surroundings while enjoying a leisurely massage at the Mowana Spa. All 110 bedrooms and four suites boast spectacular river views and have been tastefully decorated in an ethnic style to compliment the natural ambiance. Both the Serondella Restaurant and Savuti cocktail bar overlook the Chobe River and Namibian flood plains, the ultimate place to watch the abundant wildlife gathering at twilight. The Spa at Cresta Mowana is beautifully designed, featuring natural textures and ethnic elements. It is in harmony with the surrounding Chobe National park, a serene space that offers sanctuary from the stresses of life. With four private treatment rooms complemented by a raised deck overlooking the mighty Chobe River on which open air pampering sessions are highly recommended, the Mowana Spa offers state of the art facilities and a range of Clarens treatments and therapies that will have you spoilt for choice. Life doesn't get much better than this. Day trips can be organized to Victoria Falls, just 80 kilometres away from Cresta Mowana Safari Resort & Spa. ... more   less 
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Also Known As:
Mowana Safari Hotel Kasane
Mowana Safari Lodge

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