We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Slipping Standards”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Cresta Mowana Safari Resort and Spa
Ranked #2 of 2 Hotels in Kasane
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
263 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Slipping Standards”
Reviewed 8 January 2014

I have stayed at Mowana before and I was sad to see how the hotel has been neglected. The gardens were overgrown and the pool looked like it needed a good clean. Our room was comfortable and clean, When we arrived at our room there was a large pile of dirty mops and 'cleaning' equipment lying on the walkway up to our room which was still there later on the following day. The restaurant has no atmosphere as the lighting is very harsh and the room lacks any character - having said that our breakfast was good with a wide choice. Maybe a little re- training of staff would go a long way.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lulu008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 15 January 2014
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

We appreciate your feedback highlighting areas needing improvement in our operations including staff re-training. We are pleased that you enjoyed our breakfast. It is with feedback from our valued guests like you that we can aim to do better.

We look forward to welcoming you back in the near future.

Yours sincerely,

John Gray, General Manager, Cresta Mowana Safari Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

448 reviews from our community

Traveller rating
    139
    201
    73
    24
    11
See reviews for
89
152
24
66
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Gaborone, Botswana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 January 2014

Everything from the food to the rooms was perfect ;) I absolutely loved it :) only the woman that gave me a massage was quite pathetic but the rest of them were good :) I enjoyed the cruise as well the safari :) saw soo many animals ;)

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Naturefairy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 5 January 2014
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

We are pleased that you enjoyed your overall visit especially the game drive where you saw lots of animals. Thank you for highlighting that there is room for improvement in our spa operations. We would appreciate details of your massage experience if possible. Please e-mail gmmowana@cresta.co.bw. It is with feedback from guests like you that we can continuously aim to do better.

We look forward to welcoming you back in the near future.

Yours sincerely,

General Manager, Cresta Mowana Safari Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gaborone, Botswana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 December 2013

Beautiful lodge, lovely rooms, shame about the staff. Living in Botswana I expect a much friendlier service than we received, slow is fine, but I like it with a smile. There was one young man on our last night who was absolutely brilliant; he was the only member of staff we tipped, he was attentive, polite, and ready. The rooms were lovely, air conditioned, and each with an outside area/balcony for smokers. The pool was lovely, although maybe a clean every day would be good after all the kids have been in with sunscreen on? Very grumpy staff in the evening restaurant; I felt as though the cleaning staff (lovely, happy, friendly) would do better. Also, did not like a buffet every night, with children, and an allergen sufferer it is way too expensive. I would have liked an alternative (room service menu was just stupid - mussels?!!) pool bar menu perfect, but not available after six pm.

Room Tip: Choose one close to reception, the layout is quite spread out.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 30 December 2013
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

We are pleased that you found the resort beautiful and the rooms lovely. Thank you for highlighting areas of improvement in our operations. It is with feedback from guests like you that we can continuously aim to do better.

We look forward to welcoming you back in the near future.

Yours sincerely,

General Manager, Cresta Mowana Safari Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge UK
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 December 2013

Nice room but view of the Chobe blocked by a large tree - good for bird watching though. Game drives and cruises fine but not as good as others we've been on - the guides seemed less enthusiastic although admittedly it was the rainy season (mid-December) so game was hard to find. Overall OK but probably not the best possible experience of Botswana.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GMO1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 30 December 2013
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

Thank you for highlighting areas of improvement in our operations. It is with feedback from guests like you that we can continuously aim to do better.



Yours sincerely,

General Manager, Cresta Mowana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 November 2013

So close to an excellent rating!

Great location, rooms are good, buffet restaurant and dining rooms are really good, food and service from catering staff are good, the spa and pool are wonderful ...but the whole thing is let down by the Front Office and an air of indifference.

It seems all of this could be so easily fixed - the staff attitudes and operational inefficiencies of registration, check out, guest services, shop etc. and the seemingly endless and sometimes quite creative reasons the wifi didn't work.

It's still a really good place to stay. It caters to both businesses and tourists and there was a conference on during our stay - I'd like to think that was the reason for this but our entire tour group, including our tour guides, felt the same way...if only these seemingly fixable issues could be addressed it would have been excellent.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ChrisandNick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 23 December 2013
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

We are pleased that you enjoyed your overall stay. Thank you for highlighting areas of improvement in our operations. It is thanks to feedback from guests like you that we can continuously aim to do better.

Thank you again for taking the time to write about your experience during your stay at Cresta Mowana Safari Resort & Spa.

Yours sincerely,

General Manager, Cresta Mowana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
141 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 13 November 2013

My wife and I spent 2 nights at Mowana with a group during our tour of Southern Africa. The service was superb, the staff very obliging. The accommodation was clean and comfortable and the location on the banks of the Chobe River gave easy access to the Chobe Game Reserve. The food was good, and the lodge is only 5-10 minutes from the Kasane airport.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 23 December 2013
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

We are pleased that you enjoyed the location of our Safari Resort and proximity to Chobe Game Park. We are particularly pleased that you found our service superb and our staff obliging. This feedback is very encouraging for our team.

Thank you again for taking the time to write about your experience during your stay at Cresta Mowana Safari Resort & Spa.

Yours sincerely,

General Manager, Cresta Mowana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seaford
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2013

We stayed in this lodge for three days.and as a whole we were very impressed with the place, the time were good and the food excellent, however the housekeeping was appealing. Our room was only turned down once in the three nights- we did not expect our towels to be changed every day but twice the Bathmat was removed and not replaced. One day we had no.milk left in the room. It should also be pointed out that each room is only allocated 2 sachets of milk per day, this is not enough. However regardless of the shortcomings in housekeeping the stay was most enjoyable

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wovit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Mowana Safari Resort and Spa, responded to this review, 24 October 2013
Dear Guest

Thank you for your recent post on TripAdvisor regarding your stay at Cresta Mowana Safari Resort & Spa. We would like to thank you for staying with us and hope that we will see you again.

Thank you for highlighting areas of concern in our housekeeping. It is with feedback from our guests that we can continuously improve our service.

Thank you again for taking the time to write about your experience. We look forward to welcoming you back in the not too distant future.

Yours sincerely,

General Manager, Cresta Mowana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Kasane
1.9 mi away
Chobe Safari Lodge
Chobe Safari Lodge
#1 of 2 in Kasane
1,033 reviews
1.4 mi away
Chobe Marina Lodge
Chobe Marina Lodge
#1 of 6 in Kasane
408 reviews
0.8 mi away
The Old House
The Old House
#2 of 6 in Kasane
200 reviews
Show Prices
Show Prices
Show Prices
84.3 mi away
The Big 5 Chobe Lodge
The Big 5 Chobe Lodge
#15 of 24 in Kasane
21 reviews
4.0 mi away
Kwalape Safari Lodge
Kwalape Safari Lodge
#20 of 20 in Chobe National Park
107 reviews
7.5 mi away
Elephant Valley Lodge
Elephant Valley Lodge
#7 of 24 in Kasane
227 reviews
Show Prices
Show Prices
Show Prices

Been to Cresta Mowana Safari Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cresta Mowana Safari Resort and Spa

Property: Cresta Mowana Safari Resort and Spa
Address: Chobe River, Kasane, Botswana (Formerly Mowana Safari Lodge)
Region: Botswana > North-West District > Kasane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Kasane
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Cresta Mowana Safari Resort and Spa 5*
Number of rooms: 114
Official Description (provided by the hotel):
Cresta Mowana Safari Resort & Spa situated on the banks of the mighty Chobe River in Botswana is one of southern Africa's sustainable tourism destinations where luxury exists in harmony with nature, providing a unique location from which to explore the magical wonders of untamed Africa. Game, including herds of elephant, antelope, giraffe, zebras, lions, leopard and many more, roam freely in the nearby Chobe Game Park. Sunrises and sunsets in this part of the world, with the Chobe River and Namibian flood plains as a backdrop are the substance of dreams. Birdlife is in abundance. Bird species unique to this part of southern Africa can be seen on the property as well as on the banks of the Mighty Chobe River. Facilities at Cresta Mowana Safari Resort & Spa include 110 luxury air conditioned bedrooms and 4 suites all with river views, a 9 hole golf course and fully equipped spa. Each guest room has a private balcony. In these tranquil surroundings you will come to experience true comfort, superb accommodation, gourmet cuisine and African inspired menus and only the best in personalised 'African-style' service. Play a round of golf on the famous golf course or enjoy bird watching on the banks of the mighty Chobe River. Take time to interact with the un-spoilt natural and beautiful surroundings while enjoying a leisurely massage at the Mowana Spa. All 110 bedrooms and four suites boast spectacular river views and have been tastefully decorated in an ethnic style to compliment the natural ambiance. Both the Serondella Restaurant and Savuti cocktail bar overlook the Chobe River and Namibian flood plains, the ultimate place to watch the abundant wildlife gathering at twilight. The Spa at Cresta Mowana is beautifully designed, featuring natural textures and ethnic elements. It is in harmony with the surrounding Chobe National park, a serene space that offers sanctuary from the stresses of life. With four private treatment rooms complemented by a raised deck overlooking the mighty Chobe River on which open air pampering sessions are highly recommended, the Mowana Spa offers state of the art facilities and a range of Clarens treatments and therapies that will have you spoilt for choice. Life doesn't get much better than this. Day trips can be organized to Victoria Falls, just 80 kilometres away from Cresta Mowana Safari Resort & Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, Booking.com, Odigeo, Traveltool, S.L.U., Agoda and HotelQuickly so you can book your Cresta Mowana Safari Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mowana Safari Hotel Kasane
Mowana Safari Lodge

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing