I called to cancel a reservation because I decided not to stay @ hotel. I normally don't write reviews, but I am a big fan of customer service. The man that answered the phone was nice until I told him I had to cancel my reservation. Then, he starting saying there is a cancelation fee. So them a lady gets on the phone & proceeds to tell me that she told me there is a $35 cancellation fee. I told her she did not say that to me when reservation was made. Then starting arguing with me. I told that she better not charge my card, them she says, "Get lose lady". Really, I am talking to u via phone. I WILL not not advise anyone to stay here because of service I received. Both of them where rude with how they talk to me & I don't appreciate it. If I am just calling to cancel my reservation & you get mad because of it, that is not cool with me. So please be advised, DO NOT stay at this place, TOTALLY RUDE just because I cancel my reservation.
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- Also Known As:
- Superlodge Hotel Absecon
- Superlodge New Jersey/Absecon