Let me start off by saying this hotel was great for the price we paid in terms of room cleanliness and amenities. The hotel was clean and the rooms were clean (and that really is the MAIN thing) ...
HOWEVER, from the minute we stepped through the door the so called manager was in our faces about any little detail:
1) we purchased through Groupon and were supposed to get the room Sat night for 109 including shuttle and casino/snack bar credits - this was fine
2) our second night we purchased at the rate of 89 (instead of 45) because the guy told us we would get the shuttle the second day as well as additonal casino/snack bar credits...WRONG
here's how #2 really went; Manager: "you're liars, that was never available to you (insert major teeth kissing here)" she was rude and obnoxious; I work in the service industry and have stayed at countless hotels and have NEVER, and i mean NEVER been treated with even a fraction of the disgust and distaste this woman embodied.
3) on the second night we tried to book the shuttle (because you have to book it min. hour in advance in order to get a seat) to be told that the shuttle only runs until 9pm - ummm?? shouldn't this have been posted somewhere since Saturday it ran until 1:30?!
4) we got in late Sunday night and overslept the check out at 11am (obviously this is our mistake and we had no qualms about paying for the room for the extra night because of our late check out---hotel policy totally fine!) What wasn't fine was the snarky remarks that she gave when we went to check out: Manager: "you're checking out so early you have until tomorrow thats a waste dont you think" ...um no! we are checking out LATE because we over slept and yes we will pay the extra night but theres no need to be a "w"itch (pardon my french) about it..
Finally, after coming home and having access to my groupons again I signed on and located the deal to find low and behold FALSE ADVERTISING as well as SHE IS A LIAR (despite trying to tell us we are)
I respect businesses and how they need to operate to make profit...however, running a shady promotion and then treating your customers like total crap is atrocious.
I will definitely NEVER be back to this hotel and I will also be contacting the chain itself and filing a complaint as well as contacting groupon so they know what kind of business they are representing (I have dealt with groupon many times and always had good experiences and any time I havent they have been exceptionally accommodating to make up for it so as to not lose me as a customer - now THEY are the embodiment of good customer service
In closing, I would think twice about staying at this hotel - if you stay because it's a good price then by all means it is clean and great in that sense, just steer clear of the manager if you can (she tends to wear tracksuits thinking its appropriate business attire) she will ruin your week if she gets you in her sights
- Official Description (provided by the hotel):
- Welcome to the Clarion Inn & Suites Atlantic City North, a newly built hotel minutes from the Atlantic City Boardwalk! For your relaxation needs, the Clarion Inn & Suites Atlantic City North boasts a beautiful 33-foot-long indoor heated pool and a well-equipped exercise room. All rooms have a small refrigerator and microwave oven for your convenience. For those who will expect nothing less than the very best, we proudly offer a King Hot Tub Room for the ultimate in luxurious romantic relaxation. If you are traveling with family, we are ready for you! Our Triple Queen Suite is complete with two bedrooms, including a private en-suite room so the family can be together while affording everyone a bit of privacy. ... more less
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- Also Known As:
- Clarion Inn & Suites Atlantic City North Hotel Absecon
- Clarion Inn And Suites Atlantic City North
- Clarion Inn & Suites Atlantic City North New Jersey/Absecon