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“Great Customer Service by Jay”

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BEST WESTERN Garden State Inn
Ranked #3 of 25 Hotels in Absecon
Hollis, NY
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Customer Service by Jay”
Reviewed 21 July 2014

After staying at the large Casino Hotels for many years,in Atlantic City, NJ I noticed at some hotels the maintenance, cleanliness of the rooms and customer service have changed in the worse condition. I decided to try something new by staying at a smaller hotel. A Pastor at church mentioned, her and church members stayed at Best Western when they were away for Ministry. I think they were in Michigan. She said, her thoughts are still there. I thought, God answers prayers, that's my answer, I'll visit the one near Atlantic City. I checked the reviews on various web sites and was pleased. Everyone gave high scores for cleanliness. That's very important for Guest. I called the Hotel in Absecon, NJ several times and asked many questions to assure my stay would be satisfactory. Each time I called, Jay picked up the phone, that impressed me. He was patient each time. He even multi-task, with me on the phone while customers were at the hotel. I was very impressed with his service and dedication. We need everyone who works in the customer service field to have the caring attitude of ownership at their job. I arrived, met Jay at the front desk. He was polite, patient and professional. He's a GREAT person first! Then it carries on in his work. My stay was satisfactory because everything was clean and comfortable. I booked several more visits for vacation time this year. I'm telling people I meet in Atlantic City to stay there when I hear their complaints about other hotels, they agreed. Jay deserves ownership, at least becoming an Executive to train others customer service. Good job BW, Jay is a GREAT ONE.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thebest12go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31048, Manager at BEST WESTERN Garden State Inn, responded to this review, 26 July 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1609-645-0697.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ray & Jay
Front Desk Manager
BEST WESTERN Garden State Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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423 reviews from our community

Traveller rating
    149
    139
    72
    25
    38
See reviews for
98
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36
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Atlantic City, New Jersey
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 20 July 2014

We stayed here on a Friday rather than spend $250 at one of the AC casino hotels, I'm sorry I didn't spend the extra money. For some reason this property got very good reviews so I went for it. I've stayed at other BW properties in the past and was very satisfied. Having been a former travel agent, I've been in the best and the worst, this is way down on the list. Beds were hard (picture Ricky Ricardo flopping on the hard bed in the Italy episode) there were burnt matches on the floor.so obviously the non smoking room I requested was ignored and the room was never vacuumed. The bathroom was the only thing about this room that was clean, Although the showerhead was so low my husband had to crouch down to wash his hair. The breakfast was edible but just enough to keep us satisfied until we got to Dennys. The waffle iron was broken so when I flipped it over, the batter went everywhere. We were so glad to leave this place. I don't recommend staying here. I'm very surprised this was a Best Western, it was more like a crappy Super 8.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank MissBBH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31048, Manager at BEST WESTERN Garden State Inn, responded to this review, 26 July 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1609-645-0697.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ray
Front Desk Manager
BEST WESTERN Garden State Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paterna, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

The hotel is clean located close to beach and Atlantic city the hotel staff is very helpful and friendly the wi fi works well in the room and I do recommend this hotel to everyone and my friends and father in law stayed there and also enjoyed his stay there

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31048, Manager at BEST WESTERN Garden State Inn, responded to this review, 26 July 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1609-645-0697.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ray
Front Desk Manager
BEST WESTERN Garden State Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DOVER
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

Nothing worked checked out a day early because we could not sleep in the bed one more night. Pool was broken room not ready on arrival and the jacuzzi tub jets barely worked. The bed should have been replaced years ago. It was the worst hotel I ever stayed at.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank 471annemariem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31048, Manager at BEST WESTERN Garden State Inn, responded to this review, 26 July 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 1609-645-0697.


Sincerely,

Ray
Front Desk Manager
BEST WESTERN Garden State Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 July 2014

Clogged toilet at check in. Manager on duty gave us a plunger to take care of problem. The room was smelly. We checked in late at night and had to endure this most horrible experience. Breakfast was mediocre - cold home fries, okay waffles, stale bagels, "scrambled eggs" and something that looked like sausage fried in batter. Coffee and tea. Please DO NOT stay here! I promised manager I would leave a negative review.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Nori K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31048, Manager at BEST WESTERN Garden State Inn, responded to this review, 17 July 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 1609-645-0697.


Sincerely,

Ray
Front Desk Manager
BEST WESTERN Garden State Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Douglassville
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 July 2014

This hotel was nice for an overnight trip to AC - the bus will take you into AC- only stops every two hours and not at the Best Western - but at the Holiday Inn Express next door. The room was clean and comfortable. The breakfast was not what I was hoping, but ok.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31048, Manager at BEST WESTERN Garden State Inn, responded to this review, 17 July 2014
Dear Gust,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1609-645-0697.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ray
Front Desk Manager
BEST WESTERN Garden State Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 12 July 2014

This hotel is very comfortable and cozy . The pool was nice and clean , hotel staff is friendly and helpful with questions and concerns. This hotel is five minutes from the shore and night life in ac . I do recommend this hotel to anymore .

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank jonasw253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31048, Manager at BEST WESTERN Garden State Inn, responded to this review, 17 July 2014
Dear Gust,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1609-645-0697.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Ray
Front Desk Manager
BEST WESTERN Garden State Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Garden State Inn

Property: BEST WESTERN Garden State Inn
Address: 701 White Horse Pike, Absecon, NJ 08201-1415
Phone Number:
Region: United States > New Jersey > Jersey Shore > Absecon
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #3 of 25 Hotels in Absecon
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Garden State Inn 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Welcome to BEST WESTERN Garden State Inn!Enjoy a complimentary continental breakfast at this Absecon, New Jersey hotel located just minutes from exhilarating Atlantic City. Discover the BEST WESTERN Garden State Inn ideally located just 7 miles from thrilling Atlantic City, known as the World's Playground, and all the exciting Atlantic City attractions including the world-renowned boardwalk and casinos. Within a short walk or drive from this Absecon hotel, guests can enjoy a variety of activities including golf, shopping, dining and visiting area beaches. Each well-appointed guest room at the BEST WESTERN Garden State Inn features a microwave, refrigerator, cable satellite television and high-speed Internet access. King rooms with Jacuzzi® tubs are available at this Absecon hotel. Guests are welcome to a complimentary continental breakfast each morning. For added comfort and convenience, the BEST WESTERN Garden State Inn comes equipped with an oversized outdoor heated swimming pool open during seasonal months.Less than an hour's drive from the hotel guests can visit historic downtown Philadelphia, Pennsylvania. Families especially will enjoy being located less than an hour from Six Flags Great Adventure Theme Park®. Make a reservation today at the BEST WESTERN Garden State Inn and save! ... more   less 
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Also Known As:
Best Western Garden State Hotel Absecon
Best Western Absecon
Absecon Best Western
BEST WESTERN Garden State Inn New Jersey/Absecon

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