We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good service, but old hotel”
Review of Dragon Royal Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Dragon Royal Hotel
Ranked #298 of 343 Hotels in Siem Reap
Seoul, South Korea
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“good service, but old hotel”
Reviewed 12 May 2013

I went there when my husband's 60th birthday anniversary. It was old building.
The breakfast buffet was sufficient and decent. the hotel is mainly filled with Korean and chinese tourist. So don't be surprised to see kimchi served as part of the breakfast buffet menu. It was pretty impressive.
And we could enjoy the private swimming pool.
The staff was very kind. Well not good at english but they tried to help the guset with smile and warm heart.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jung_maria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

16 reviews from our community

Traveller rating
    4
    3
    3
    3
    3
See reviews for
2
2
2
2
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Russian first
  • Any
English first
Jersey City, New Jersey
Level Contributor
8 reviews
6 hotel reviews
Reviewed 28 February 2013

I too booked through an online booking site and when I arrived at this hotel they refused to honor the reservation despite presenting a confirmation letter of my confirmed, prepaid booking. The staff was very rude and the manager was evasive. Only after i insisted on him finding another hotel for me he obliged but would not refund my prepaid booking. The manager also refused to pay for another hotel and did not pay for transportation to another hotel.

I do not recommend booking this hotel as you can have no confidence your reservation confirmation will be honored. The manager stated, "unless you are with a tour group, we do not honor your reservation". He also stated it is not his problem if the rooms are being sold on booking sites. I have experienced over-bookings before but never have been treated with such unprofessional disrespect and arrogance- this place must be a fraud.

  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mindfultravels07302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Siem Reap hotels

Totnes, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 February 2013

We arrived at 11:30 at night in tourist season and were informed that we had no room. After eventually getting through to the manager via telephone, he informed us that the hotel does not consider online bookings to be valid despite being available through all the popular booking sites (Agoda, Orbitz....the list goes on). He refused to refund our deposit and when we asked for assistance finding a new hotel he claimed it was not his responsibility and informed us that he had similarly turned away 5 people already that day alone.
We ended up in driving around till 3:30am till we found a dingy, dirty room for 80 dollars.
Overall, an unimpressive service. The lobby looked wonderful though.

  • Stayed February 2013, travelled on business
    • Service
Helpful?
2 Thank Aimee-Lane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 January 2013

its a bit creepy sometimes because you can hear the security guards downstairs but I guess its good to know you are safe. the beds are very comfortable and you sleep like a log. there is a tv of course with cartoon network for kids. very spacious room. a super clean toilet. The breakfast rooms are very well decorated and the pool is nice and big with nice décor. its quite so you can have a great nights sleep. I find the hotel over all wonderfully decorated and nicely furnished. the lobby is very nice. Beautiful. The hotel is about ten minutes away from the airport and close to many good eating spots. the spa is very comfortable. You will have a lot of memories staying there.

Room Tip: Higher floors have less noise.
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rabbitswhofly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kelana jaya
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 October 2010

we made the room booking online. as we were arriving early in the morning, we requested to check in as soon as we reach Siem Reap. our email was replied by Mr Chhay Seila (Sales Manager).

the hotel is located close to the airport. we check in at about 9 am, personally attended by Mr Chhay Seila. awesome orange juice was served while waiting. the hotel is pretty masculine with heavy teak woods. the room was spacious.

in the evening, the hot water was not working. we called the room service and within 5 minutes the repair man was already in our bathroom and it was fixed. the water pressure is great. the next morning at 6am we called the room service for an iron. although the receptionist did not know what an iron is (we spelled for her and she still could not figure it out), the call was passed to another receptionist. again, within 5 minutes an iron was sent to our room. the staff are friendly. we hang out at the pool to cool off. one of the staff, called Sarong approached us to chat.

the breakfast buffet was sufficient and decent. the hotel is mainly filled with Korean and Japanese tourist. so don't be surprised to see kimchi served as part of the breakfast buffet menu.

  • Stayed October 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miz_ad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Siem Reap hotels
0.4 mi away
Memoire d' Angkor Boutique Hotel
1.1 mi away
Borei Angkor Resort & Spa
Borei Angkor Resort & Spa
#39 of 343 in Siem Reap
4,930 reviews
1.0 mi away
The Privilege Floor by BOREI ANGKOR
Show Prices
Show Prices
Show Prices
0.9 mi away
Lotus Blanc Resort
Lotus Blanc Resort
#32 of 343 in Siem Reap
2,137 reviews
1.2 mi away
Golden Temple Hotel
Golden Temple Hotel
#18 of 343 in Siem Reap
3,542 reviews
0.5 mi away
Angkor Pearl Hotel
Angkor Pearl Hotel
#90 of 343 in Siem Reap
1,431 reviews
Show Prices
Show Prices
Show Prices

Been to Dragon Royal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dragon Royal Hotel

Property: Dragon Royal Hotel
Address: 6 National Road, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #298 of 343 Hotels in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:3 star — Dragon Royal Hotel 3*
Number of rooms: 153
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Ctrip TA, Evoline ltd, HotelQuickly and Cancelon so you can book your Dragon Royal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing