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“Excellent place to stay in Siem Reap”

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Pavillon d'Orient Boutique-Hotel
Ranked #29 of 344 Hotels in Siem Reap
Certificate of Excellence
Adelaide, Australia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent place to stay in Siem Reap”
Reviewed 11 December 2012

We had six night at the Pavillion d'Orient and as everyone else says it is wonderful. From the time we arrived till we left they couldn't do enough for you. Having our own tuk tuk driver certainly made a difference who also is a guide in some ways as they speak excellent english and can advise you or help you in any way. We had the complimentary massages and then went back for more as it was so good. The spa itself is clean and lovely .The restaurant was excellent and at night they lit it up beautifully so you didn't feel you were in the same place as you had breakfast in. The rooms are quite big, we had an upstairs one which I think would be best because the downstairs ones looked a bit dark because of the garden but I don;t think you could go wrong with any room here really. The swimming pool area is lovely and I can't think of a thing that they could change in the hotel , it was an excellent choice. Even though it is probably a 10 min tuk tuk ride to Pub Street, it is no problem with your tuk tuk waiting to take you and is nice to be away from all the noise and having to barter for a tuk tuk each time you want to go somewhere and you also have a head start to the temples . I would agree this is 5 star but keep in mind it is not a 5 star big flashy hotel but 5 star in how you are looked after and how they present everything.

Room Tip: Upstairs rooms may be better because of the garden in the downstairs rooms which made them appear a...
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  • Stayed November 2012, travelled as a couple
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Helpful?
1 Thank jbrinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London, United Kingdom
Level Contributor
188 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
Reviewed 11 December 2012

The Pavillon d’Orient really “gets” what independent leisure travellers/tourists seek.

Smooth, seamless meet and greet at the airport with transfer in an air conditioned car to the hotel; your own dedicated driver/tuk-tuk for the duration of your stay (see photo) to take you to the temples and town at pretty much any time; very good value for money food and drinks, both in the restaurant and mini-bar (eg a main course about US$4, a soft drink US$1.50, a glass of wine US$3); consistently warm and delightful service; having a network of first rate private guides for the temples should you so chose; and not least decent rooms with a comfortable bed and the usual amenities such as large in room safe, tea/coffee making facilities/fridge; wi-fi; plenty of complimentary bottled water and fresh fruit.

It is not hard to see why this place is number one on Trip Adviser for Siem Reap hotels.

Breakfast is bit rubbish though. There is a wide selection of fruit, jams, and cakes. Plus you can order eggs and sausage and extremely fatty ham. But it is far from the fuller selection you might get in larger hotels – eg no low fat/low carb options. It would be good if they added eg some tomatoes, salads, vegetables or cold cuts. It is also on the slow side and could start earlier than 6.30 am – time is really important in the morning if you are visiting the temples, because 1) it is much cooler (you will not believe how hot it can get by 10.30 am); 2) there are fewer tourists (there will be literally thousands by mid morning) and tourist buses churning up the dust. As an alternative you can have breakfast when you return if you are not planning a full day.

Also, the room shower water went from the perfect temperature to very cold without warning - it then takes ages for the hot water to start flowing again, by which time you have changed all the tap settings.

But all that said – if you stay here, you will not regret it.

Tip: definitely do the trip to Banteay Srey (1 hour in tuk-tuk and be sure to see the minefield museum on the way back), but don’t bother with Roluos.

Tip: wear a surgical mask if you take the tuk-tuk into town at night – pollution is quite bad – they have them at reception but don’t offer up unless you ask.

Tip: do hire a private guide for 1 day (or more of course) – well worth it at $25. But if you go at a busy time, book in advance because they do run out!

Tip: if you have a couple of hours spare eg before your flight, do go to the National Museum – the artefacts are superb (despite the price of US$12 being completely out of kilter with the rest of Siem Reap).

Tip: there is a little shop about 2 minutes walk (turn left out of the hotel) with drinks at about 65 cents if you wish. There is a bigger supermarket in the town, called the Lucky Mall.

Tip: you might consider comparing Pavillon d’Orient with the two sister hotels Pavillon Indochine and Siddharta – these other two are less expensive, but I would interested to know whether there was a meaningful difference in the guest experience from the Orient. There are a lot of impressive looking hotels in Siem Reap – so definitely shop around – as pricing can be very low and top rated Trip Advisor properties can become a self-fulfilling prophecy.

  • Stayed December 2012, travelled with friends
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Helpful?
4 Thank Airlineconsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level Contributor
127 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 4 December 2012 via mobile

I recently returned from a 6 day stay at this excellent boutique hotel. I travelled solo. What a great choice this hotel was. I was picked up as scheduled from the airport and had the same driver for the rest of my stay. I opted to have a car vs a tuk tuk each day which was a smart choice due to the heat and dust. It was only $20 per day. I stayed on the second floor with queen bed with a view of the pool area. The bed was firm with nice and soft cotton sheets and duvet. The staff were wonderful. I used the spa almost every day. What a bargain. 90 minute massages for less than $20. I would go out to the temples in the morning and go to the spa in the afternoons. I arranged a guide through the hotel. His name was Sim. Nice souvenirs at the old market in town by the way. The hotel has a restaurant with room service at very reasonable prices. I would very much recommend this hotel.

Stayed November 2012, travelled solo
Helpful?
3 Thank mango_eater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 December 2012

We booked this hotel based on reviews and couldn't have been happier. The staff is absolutely amazing and went out of their way to please. A great perk is your own private tuk tuk driver. Ours took us everywhere and no matter how long we stayed at a temple he always seemed to know where we would pop out and would be waiting with ice cold bottled water and towels. Although tipping isn't required we made sure to tip him at he end of each day.

Due to the heat we would return to the resort and sit by the pool in the afternoon. If you walk out the front of the resort and turn left there is a small store about 2 doors down where you can up beer and snacks. We spent the afternoon drinking beer by the pool before going into town for dinner.

I would recommend this place based solely on the service, but as a bonus the rooms are beautiful. Very clean and they have their own balconies.

  • Stayed April 2012, travelled as a couple
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Helpful?
2 Thank RoRoFTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 December 2012

Now if you are looking for Western Style 5 Star this is not for you, but if you want a very clean Cambodian Colonial French Hotel then this is for you. The rooms are reasonably modern (plasma TVs etc) and very comfy. The beds do have mosquito nets and I would suggest using them as there are plenty around in Cambodia.

The black pepper chicken on the menu is possibly the best I have ever tasted - so much so I orderd another portion!!

With each room comes its own Tuk Tuk included between 5.30am and about 10pm - they will take you anywhere around the temples or to the bars in town and wait for you to finish. The drivers know where to go and take you to some places off the beaten track that you would not ordinarily see.

Overall one of the most charming places I have ever stayed!

All in all - superb!

  • Stayed November 2012, travelled as a couple
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Helpful?
2 Thank FootyMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 November 2012

My family and I stayed in this hotel in September for 4 nights and loved everything about it. It’s extremely charming and you will love the staff. Having a private Tuk Tuk to take you everywhere is worth staying at this hotel as you will need a driver to take you around the city anyways! The manager was excellent and I should note the only reason why I stayed at this hotel was because of the reviews on Tripadvisor so thank you Tripadvisor reviewers for not letting me down!!! Please take my advice and stay at this location, it’s worth every penny.

  • Stayed September 2012, travelled with family
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Helpful?
1 Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 November 2012

The management and staff have thought of everything you could possibly need, even if you didn't know it yourself. The entire hotel is decorated like the set for a colonial era film in SE Asia and is spotlessly clean. However, it is the people that make the experience wonderful, from the front desk and the people serving in the restaurant to the young men who carry your bag up to your room. Deserving of special mention are the tuk-tuk driver (mine was Reach, a delightful young man who navigates the Siem Reap roads and traffic with ease) and the guides. I cannot say enough good things about Sophai who knew the best time of day to see each temple, both for best lighting and least crowds. He also showed and explained a great deal about local life in Siem Reap. I would wholeheartedly recommend this hotel to anyone going to visit Angkor Wat.

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LC_NYC_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pavillon d'Orient Boutique-Hotel

Property: Pavillon d'Orient Boutique-Hotel
Address: Road no 60 (rd to Angkor), after Psah Leu market, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Family Hotel in Siem Reap
#6 Romantic Hotel in Siem Reap
#25 Business Hotel in Siem Reap
#26 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): £
Number of rooms: 18
Reservation Options:
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Also Known As:
Pavillon d`Orient Boutique Hotel Siem Reap

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