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“Truly exceptional value and heartfelt service”

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Pavillon d'Orient Boutique-Hotel
Ranked #30 of 386 Hotels in Siem Reap
Certificate of Excellence
Reviewed 13 January 2014

Using the ratings here in Trip Advisor as our guide, my son and I proceeded to book a Junior Suite for two nights. As the other reviews already confirmed, the outstanding ratings that the hotel regularly gets is no mere fluke. It only proves that it is not only the "hardware" (i.e. the facilities) that make a hotel but more importantly, the warmth & service of the staff. They are truly the ones who make the stay memorable. After being picked up at the airport at the ungodly hour of 11pm, our car driver brought us to the property (Note: transfers were included) where we were welcomed by a male reception staff who was just as fresh, friendly and lively as if he just came in for work. He actually even offered to check us in while already inside our reserved room as our flight came into Siem Reap in the late evening; however, we were fine as we were and just checked in at the desk (nice touch though). Our junior suite looked truly cozy and decorated in the old colonial style that its website advertises. Sometimes I get wary of these 'professional' photos as they are usually made up to look really nice but what you actually get is short of the expectation. Not so with this hotel. WYSIWYG > what you see if you get..(thumbs up). The following day and after a good breakfast with attentive service at Le Planteur (hotel restaurant), we decided to start with the furthest temple (Beng Mealea with Tonle Sap lake tour as a side trip), so we wisely booked the car instead of a tuktuk for the trip (even though the tuktuk was part of the package). Now the temple/lake are not exactly far, but the pace of driving in Siem Reap is quite leisurely compared to the pace of driving that I am normally accustomed to. It was my son's second trip to Siem Reap but this was my first. And he told me before the trip that Beng Mealea was his best attraction as the temple remains unrestored and probably the most underrated of them all. There are no tour guides here (at least that we noticed) and there were actually only 2 hawkers of scarves and other light apparel. If dramatic photography is your type of activity, then this is one temple you should not miss -- you only need to sit in the car for about an hour to get there. All throughout Beng Mealea, there are a lot of vantage points that offer dramatic shots. And you are only limited by your creativity (and your fitness) as you are free to climb/crawl anywhere and everywhere as you dare.. (PS: you must be fit and agile though and not have any qualms about getting a little dirty). After seeing the temple all over (and I am not kidding), we went back to the car and the driver had cold mineral water and cold disposable wet wipes (napkins) to freshen us up before we had a quick lunch nearby and the next trip to Tonle Sap lake. The private boat tour (US$20/person) is the perfect way to see how locals live up close. The photos we took of the "slice of life" of the people whose livelihood depends on this huge lake are precious. We even have photos of 7-year olds and up using aluminum basins and styropore coolers as makeshift boats in the lake. Amazing... On our return to the hotel, the cool waters of the pool were such a treat.
The next day, we rose at 0445 in order to catch the sunrise and photo opportunities at Angkor Wat. Only a few other hundreds had the same idea.. hahaha. At around 0730, we were on our way back to the hotel for breakfast and a quick rest before resuming the tour. Of course, Angkor Wat, Bayon, Ta Prohm, Angkor Thom, etc. are all what they promise to be - astounding and the well-deserved main attractions. This was the final day of our trip and we had expected to check out at the customary 12 noon; however our flight back home was still scheduled at 2230 so we were figuring out what/where we would spend our time till we needed to depart for the airport. Fortunately, Claudia (the hotel's guest relations officer) overheard that our flight was still at 2230 later that night and soooooo very graciously offered us a complimentary room to stay in till we were ready to leave for the hotel. Of course, she said that we would have to check out of our Junior Suite and transfer to the regular room - what a surprise! Notice that this happened only because she overheard us talking about it and not because we made a request. And this is exactly what defines delightful and memorable service: not only being able to meet your guest's needs, but to exceed them. Gosh, did she exceed them! Yet there was still other surprises awaiting.. While in the Junior Suite, I particularly noticed a decorative piece: a well-made papier-mache replica of an apsara (female face). The hotel then made arrangements to retrieve the piece from the room and I was able to happily take it back home as a memento. Claudia also told us that we were free to keep the luggage in our temporary room until we returned from dinner before proceeding to the airport so that we would not have to keep toting around our hand-carried items. I was hoping to meet Sebastien, the GM of this exceptional property, to personally thank him for such a wonderful experience but unfortunately our timings were different. But then again, the staff handled everything so well that the hotel ran by itself. To summarize: in any service industry, it is the software (the people) who can make the difference between an experience to forget, one that was so-so and one that you remember positively for a long, long time. In this case, the positive experience is no longer a question of how much you paid for your room or whether the door knobs or whatever were made of gold.. there was a very real, warm and gracious human element in the experience of this property that many other hotels who were many times bigger will have a difficult time in surpassing. As a wise one said: "it is not how big you are, but how you make yourself big". With this, I can only end with my finals words that this was truly the ideal vacation, short as it was.. Definitely, this hotel deserves a revisit when we return.

Room Tip: Take a Junior Suite if you can..
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  • Stayed: January 2014, travelled with family
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Thank Miguel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 January 2014

I have stayed in this hotel 3 nights in New Year´s Eve with my familiy (2 adults and 2 children) and everything was perfect. Staff of this hotel take care of all the details.

Just to mention the best things (I haven´t found bad points to mention):

- Tuk tuk included in the price of the room is excellent. It´s a great plus
- Breakfast is one the best we have tried in the last months. Superb the fruits!!
- Food of the restaurants was also great.
- Rooms very well equipped and comfortable
- Wifi available
- They allow to stay with your children in the same room. In our case we had 2 queen beds in the room
- 2 massage of 30' for free
- The Swimming pools were also good.
- Pickup and return from airport also included in the room rate.

And finally and most important the staff were always very pleasent with us and we felt in this hotel extremely well. Since the beggining to the end.

But remember this is not a 5 Star hotel. I would say it´s a 4 star hotel with a 7 star customer service.

  • Stayed: January 2014, travelled with family
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Thank JavierMadrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

My sister and I stayed at the Pavillon D'Orient in early December, 2013. We had read all the reviews from others who have stayed at the Pavillon and I just want to confirm that what everyone says about this hotel is 100% accurate. From the minute we landed at the airport, where our driver was waiting, to our arrival at the hotel and throughout our stay -- I cannot say enough good things about the Pavillon. Our tuk tuk driver was Brak Samphors and I hope you are lucky enough to have him as your driver when you stay at the Pavillon -- he is the nicest and most accommodating driving -- taking us to Pub Street in the evening and waiting for us to have dinner. The ladies in the spa were just amazing -- and the massages and facials are so inexpensive that you will definitely want to book your appointments in advance. And others commented on the hotel restaurant -- we had breakfast daily (I loved the fried rice and the chicken soup), and we also had dinner one night and it was also very good.

We stayed in room 16 which is in the old section and we absolutely loved the character of the room. Fresh fruit delivered daily is a nice addition to an already outstanding value that this hotel provides.

Since we had reviewed so many hotels prior to choosing the Pavillon -- it was interesting to drive around Siem Reap in our tuk tuk and see the hotels in person. I can tell you that we were so glad that we chose the Pavillon and would recommend that anyone who is looking for a great hotel in Siem Reap choose the Pavillon -- you absolutely will not be disappointed.

Room Tip: We stayed in the older section, room 16, with twin beds. Loved the character, the bathroom showers...
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  • Stayed: December 2013, travelled with friends
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Thank windycitytraveler55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

The hotel is absolutely lovely and the staff are exceptional. (Special mention to Miss Luey in the restaurant) Nothing is too much trouble and all requests were dealt with immediately. It is slightly outside the main hub of Siem Reap, but a tuk tuk and driver are assigned to you for the duration of your stay, so this is no problem, in fact we saw it as a positive. We stayed in a junior suite which was very spacious and stylish. All in all a very very nice boutique hotel.

  • Stayed: December 2013, travelled with family
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Thank Jean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014

This place is a gem. Rooms are large and well appointed, many with views of one of the two pools. Breakfast is a treat, served outside in a large gazebo during out stay. The staff is first rate. Room rates include airport transportation each way. Each room also has the use of a tuk tuk (two seated covered trailer pulled by a motorbike) and driver from dawn to 10PM and this greatly simplified transportation for us. We had two rooms and our drivers were Mr. Poer and Mr. Reaon, a great team. We let them decide the sequence of temple tours over two days and they made it simple and painless. We just rode and walked where they suggested. It was marvelous. We weren't taken to gift shops or subjected to touts in any way. Took along a guide book from the hotel for information on the temples and we were set.
We spent the evenings of our five day stay on Pub Street, taking the tuk tuks each way. A nice collection of restaurants and bars and a variety of food. Where else on the planet can you still get 50 cent drafts, $2 glasses of wine and $6 entrees? Grab seats on a second floor balcony and enjoy the people watching and the breeze. Christmas night on Pub Street was fun, almost a carnival in atmosphere.
Most of the area works in US$ and these are dispensed by the ATM's. Makes it pretty simple for Americans.
If at all possible, visit in December or a month or two either way. It's brutally hot later in the year.
We would heartily recommend the Pavillon.

  • Stayed: December 2013, travelled with family
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Thank RoadWarrier99999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014

The hotel was all and more than what the reviews written here have said. Everything was perfectly as I had imagined it to be. It wouldn't have been so wonderful if not for the superb staff at the hotel. They were friendly, helpful, and genuine, and absolutely made me feel like I was the most important guest there.

Stayed: December 2013, travelled as a couple
1  Thank Harold H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014

The Pavillon d'Orient is a really super boutique hotel, about 10 minutes by tuk tuk from the centre of Siem Reap. It is a tranquil environment (apart from a wedding going on nearby while we were staying which was noisy but no fault of the hotel) and the extras make it particularly special eg a free airport transfer service, a tuk tuk for the duration of your stay and a free half hour massage. We really liked the fact that you can have "breakfast" at any time during the day, which means you can return to the hotel to eat after visiting temples early morning. The rooms are comfortable, although a minor criticism is that ours had no drawers so we couldn't unpack our bags. The pool(s) are lovely and one is long enough to swim lengths in. There is a good free wifi service and the staff are friendly and helpful. A really lovely place.

  • Stayed: January 2014, travelled as a couple
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Thank LondonRob1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pavillon d'Orient Boutique-Hotel

Address: Road no 60 , after Psah Leu market, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Family Hotel in Siem Reap
#6 Romantic Hotel in Siem Reap
#25 Business Hotel in Siem Reap
#26 Spa Hotel in Siem Reap
Price Range: £50 - £105 (Based on Average Rates for a Standard Room)
Number of rooms: 18
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Also Known As:
Pavillon d`Orient Boutique Hotel Siem Reap

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