From the moment we made our queries through emails to the hotel, Sebastien had helped us with our questions efficiently had never once failed to reply our mails. He had also helped to plan our itinerary as this was the 1st time we visit Siem Reap. We knew by then that our choice of our hotel and advices given by other travelers in TA were not wrong.
When we arrived at the hotel, we were greeted with polite staff and were given cold tea and towels to freshen up. Staff paid detailed attention to your needs and greeted every guests politely.
The Room – The room and bathroom were big and roomy. Room was neat and clean and there was a mini safe in the room. Complimentary bottled water was provided everyday and fresh towels were sufficient. Complimentary fresh fruits were given everyday in the room as well. We were able to connect to the internet in our room through WIFI though Sebastien did mention that we might not be able to get the signal because the area of the WIFI is around the reception area. There were also 2 computers in the reception area for guests use. Our room overlooks the pool area and it was nice. We did not use the pool because we were too tired at the end of day. But we saw that the staff cleaned the pool every morning without fail even when it rains.
The service – The service provided by the tuk tuk driver and the hotel staff were beyond expectations. We had Mr Peoh (not sure if I have his name spelled correctly) as our tuk tuk driver and he was a very very nice man. He was a quiet guy but he was always punctual and extremely patient. Although we had some kinda language barrier but that was not an issue. He would send us to anywhere we want and never had us go somewhere we never want to go. At the end of the day, he would also send us safely back to the hotel. The restaurant staff paid detailed attention to dinning guests as well. Breakfast was fine and their lunch and dinner menu was good also. We had dined at the restaurant a few times and their food is good! Environment was quiet and peaceful and it was very comfortable dining at the restaurant.
The Spa- We tried the spa twice and it was good too. Spa was simple and had two massage beds. It was clean and the staff was experience too. We prefer the aromatherapy massage to the Khmer massage though, because the latter was a bit painful at times.
Overall, we were very pleased with our selection of this hotel. We were not once disappointed at all and were very glad that the staff had sincerely had us stayed with them. At the end of our stay, we were surprised by their additional little gifts. My husband had accidentally wore their slippers to the airport and thought he was wearing his own, we quickly made a call back to the hotel and they had their staff delivered his slippers to the airport to us within 20 minutes. We were so apologetic that we had to trouble them to bring us back the slippers but we really appreciate their kindness. Thank you so much Pavillon D’Orient’s staff and Sebastien. Keep it up!
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- Also Known As:
- Pavillon d`Orient Boutique Hotel Siem Reap