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“Stay here for the tuk tuk service!”

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Pavillon d'Orient Boutique-Hotel
Ranked #28 of 342 Hotels in Siem Reap
Certificate of Excellence
Yokohama, Japan
1 review
“Stay here for the tuk tuk service!”
Reviewed 4 January 2011

The thing that sold me on this hotel was having a tuk tuk at my disposal during the duration of my stay. Traveling alone I was looking for convenience and safety, both of which I got with Sam (pronounced Som). And as an added bonus, he was friendly and a pleasure to zip around town with, whether it was to the temples or to the convenience store.

The hotel itself is clean and lovely, and the staff is helpful and friendly. Breakfast was very good, and every morning I indulged in a slice of their banana cake. Yum!

The one negative thing I can think of about my stay was that I didn't sleep very well. The bed was nice and comfy, but somewhere in the neighborhood there was loud music being played and I couldn't fall asleep. None of the other reviews mention this, so maybe I'm just a super light sleeper.

  • Stayed December 2010, travelled solo
    • Value
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    • Sleep Quality
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Helpful?
Thank fuwafuwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Alice Springs, Australia
Level Contributor
172 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 3 January 2011

This hotel is a reminder of time gone by. The service is faultless, from the check in to the restuarant, the spa, the room attendants and the drivers. Everyone is friendly and helpful and just lovely. I would go back in an instant. The location is bit of a surprise but I had read the reviews and was prepared for it - my family wasn't though and they looked at me when we pulled up - once inside however all doubts were gone in a instant. The beds are a bit hard for my liking but would happily go there again. I was busy working out how long I could live there if I sold all my belongings back home.

  • Stayed December 2010, travelled with family
    • Value
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    • Service
Helpful?
Thank jdaizd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curitiba, PR
Level Contributor
183 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 2 January 2011

We loved every minute at Pavillon d'Orient. Just to mention two of the countless positives: all "extras" (laundry, drinks at the bar, meals) are charged at very reasonable prices - I just hate when you are in a developing country and your hotel charges you 8 dollars for a small bag of peanuts in the mini-bar. Those ridiculous mark-ups don't happen here. In fact when I asked about how to make local calls, the reception staff just handed me their mobile to use for a few minutes and said "it is expensive from your room, just call with this"!

And the other thing (possibly) not mentioned in other reviews: the chocolate cake served at breakfast is wonderful - really like a brownie, and homemade. In fact sinful to serve at breakfast! But there is plenty of fruit and yoghurt and other healthy food at breakfast too.

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
Thank brandenburg5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 31 December 2010

We booked Pavillon d'Orient after reading all the great reviews and we were not disapointed, Sebastien and his staff made us very welcome and we were sad when it was time to leave. A perfect Hotel for our 4 day stay before our Pandaw Mekong cruise and although a little bit out of town it's not an issue with your own tuk tuk driver. Mr Sao was great and always waiting with a smile when we returned from shopping, temples, sightseeing or dining in town. Well worth booking a guide for a full day to the various temple sites in the tuk tuk and ours was loads of fun with great knowledge. We just went with Sao for the sunrise and sunset views of Angkor Wat and other places of interest and he was very helpful. Hotel was relaxing and quiet with a lovely pool, great outdoor restaurant for daily breakfasts whatever the time and for dinner when we didn't wish to go into town, nice menu and inexpensive. Would love to go back to Siem Reap and stay again at this charming Hotel, great value - highly recommended.

  • Stayed November 2010, travelled as a couple
    • Value
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Helpful?
Thank jbelle030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shanghai
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 December 2010

Bar none; The Pavillon d'Orient hotel is the best hotel experience I've ever had. Their advertised attention to detail is an understatement. Their attention to detail goes FAR beyond the extra mile, including delightful little surprises like simple Christmas gifts in tiny, homemade gift boxes or nightly 'bedtime stories' of Cambodian folklore left on the bed for you to find after your hot day at the temples.

Travelling with small children (ages, 4, 2 1/2, and 1) and arriving late, Danny showed us right to the room and left check-in for the following morning. Not only were they very tolerant of the children, they all behaved as happy and willing aunts and uncles to them, prioritizing only the comfort and service of other guests above attention to the children (exactly as it should be).

The rooms were spacious, comfortable, and (in our case, at least) quiet. The only noise was muffled (re: reasonable) from a nearby gathering point for locals. Mosquito netting (which we did not need) was available both on the queen-size bed and the baby crib that they brought in extra. The room had all the basic amenities including shower stall, bathtub, hair dryer, in-room safe, spa robes, extra flip-flops, extra towels and wash cloths, a/c, flat-screen tv mounted to the wall, and a lovely balcony with wicker furniture.

The swimming pool is of the salt-water variety, and poolside service is available for drinks, food, etc.

The grounds were beautifully landscaped, with a variety of tropical plants -- and animals -- foot paths, and ponds, all designed to blend in to the local surroundings, and the colonial-style buildings were the foundation for the perfect ambiance.

Dining was available all day until 10pm, starting with breakfast, which was comprised of fresh fruits, eggs, pastries, juices, etc, and offering homemade dishes of both western and Cambodian varieties. Must try Kimloe's peanuts mixture and the fresh yogurt. The dining area is open-air, but covered and having ceiling fans over each table to keep you cool while discreetly keeping any flying insects at bay.

Hotel transportation could not have been better. "Tom" met us late at the airport and entertained us with anecdotes of his youth, his country, and current events. Sao (our tuk-tuk driver) was also polite, easy-going, and determined to serve. We also used a car for 1/2 day, and Sin was likewise a pleasure to be with.

The hotel offers a variety of spa services, which were also very pleasant -- but don't book last minute; afternoons fill up quickly. As daughter of a massage therapist, I'm a tough customer, but left refreshed and (admittedly) bemused at the massage style (it was more like having yoga DONE to you).

Lest you think that the praise is exaggerated, there were some 'downs' to be mentioned. First, we did find a large garden cockroach drowned in the loo of our room on the second day. Given the tropical setting, however, we were not greatly distressed and did not see any other sign of roaches for the rest of the stay. Also, the location is not ideal for walking around outside the hotel; it is somewhat removed from the city center (15-20 minutes by tuk-tuk), and is in more rural-type surroundings (re: dusty and underdeveloped). If you are a seasoned traveller to the third world, however, you will find this to be part of the charm, as the people in the environs were extremely friendly but not encroaching. Also, the underdevelopment can readily be seen from the hotel, but only if you are looking for it, as the hotel has cleverly erected wooden screens that add ambiance while masking, but not denying, the state of the surroundings.

Our expectations were FAR exceeded.

If you're looking for a hotel somewhat removed from the beaten path, where you can enjoy some interaction with locals while being able to retreat to a comfortable jungle oasis, look no further.

  • Stayed December 2010, travelled with family
    • Value
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Helpful?
Thank cupcacious1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkshire
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 31 December 2010

We have just stayed in this hotel for 3 nights (26-29 Dec) and to be honest there is not much more I can say about the Pavillon d'Orient that has not been said before, as long as they are positive!
Our 1st floor room (17) was lovely and spacious with views of the pool (as all have) and a large bathroom with all the amenities you could need.

The breakfast is wide and varied and the hotel will pack you a box of goodies if you are out all day 'doing' the Temples. Although the hotel provides a tuk-tuk as part of your package I took the car upgrade for an extra $15 a day. This I totally recommend as AC, cold drinks and comfortable seats are all included. The car is available from sunrise until sunset and our driver Mr Samreth was a absolute 'top man'. We also took the $25 a day guide, these are absolutely necessary not only to understand the temples of which there are many but to ensure that you do not miss the best places to stand for sun set/rise and other 'local' only knowledge. Why travel all the way to Angkor Wat and not appreciate all it has to offer?

If you do not fancy journeying into seam reap for dinner the hotel has an excellent lunch and dinner (the same) menu, the food was some of the best we had on our travels around Vietnam and Cambodia and all priced at about $4-$6 a course. The bar is the comfortably seated reception area where a large 660ml beer is about $3.50 and a bottle of Chilean house wine is I think $18 and drinkable.

They also have a spa where a 1 hour Kymer massage was $10, good value and not a bad 'rub down' after a days temple climbing!

However, what stands the Pavillon d'Orient out is the Fantastically friendly, efficient staff. There is never anything that appears to be too much trouble for them and it is always carried out with a smile.

Do not hesitate about going here you will have a fantastic time.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antipest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 December 2010

We just returned from four nights at the Pavillon at the end of a three week trip to SE Asia. Initially the location of the hotel may put off guests a little, as it is located on a fairly non-descript stretch of road several kilometers outside the downtown area of Siem Reap. Not to worry--it is actually a blessing to be outside the town center, and the owners/managers of Pavillon d"orient have created a wonderful oasis inside its walls.

The hotel is simply wonderful on all counts. The staff are solicitous almost to a fault--no, really I can carry the ice bucket up to my room, thanks! Danny at the front desk deserves special recognition, both for his service, and for his interest in talking with us--it was very interesting to hear his life story and aspirations. He could not have been more helpful, kind, and attentive. But this was true of all the front desk staff.

And the waitresses and restaurant manager were amazing. They immediately remembered our breakfast preferences and details without us ever repeating them again. The breakfast was very good quality and is apparently available all day starting at 6:30 am, though we never availed ourselves of it after "normal" breakfast time.

The rooms themselves are very good--comfortable bed with mosquito netting (which didnt' seem necessary), spacious veranda/balcony, great amenities like fruit, hot water maker, etc, big closet with lots of space. The only two faults we found, which others have also mentioned, were that the shower inevitably tended to swamp the entire bathroom floor with water, no matter what we did; and the sink faucet in the bathroom splattered water no matter how little volume of water you used.

But the grounds are immaculate, the pool area very pleasant though we didn't use it much, and the hotel has a tuk tuk driver available at night to take guests into town. We went into town every night for dinner, and found the tuk tuk service, of which we were a little dubious initially, to be very reliable and pleasant. We had our own guide and driver arranged through our travel agent, so didn't use the hotel's services for that. I should also add that I besieged the manager, Sebastien, with questions before our arrival--he was always prompt and helpful in replying, and it was a pleasure to meet him in person.

All in all, an enthusiastic recommendation--it was simply a terrific place to end our vacation.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boston_MARambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pavillon d'Orient Boutique-Hotel

Property: Pavillon d'Orient Boutique-Hotel
Address: Road no 60 (rd to Angkor), after Psah Leu market, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Family Hotel in Siem Reap
#6 Romantic Hotel in Siem Reap
#25 Spa Hotel in Siem Reap
#25 Business Hotel in Siem Reap
Price Range (Based on Average Rates): £
Number of rooms: 18
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Also Known As:
Pavillon d`Orient Boutique Hotel Siem Reap

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