From the initial e-mail contact with the hotel until the moment the taxi dropped us off at the airport, we experienced outstanding and very friendly service. All e-mail contact with the hotel was so friendly, welcoming and informative. We were met at the airport by a very friendly and smiley taxi driver, which was a great welcome. When we arrived at the hotel we were greeted very warmly and given iced lemongrass tea and cold towels - just what we needed after a long day's travel. The receptionist gave us lots of information about what we could do during our stay in Siem Reap and made sure we were well acquainted with our room and its facilities.
Our room was lovely - large double bed with mosquito net, lovely terrace, fridge/mini bar (which was reasonably priced), complimentary water, well-equiped bathroom, etc. Everything was very clean and beautifully decorated. There was even a electric mosquito repellent in the room and a coil outside, whic h was very handy. There were lots of other thoughtful touches, such as the bedtime story, which added to the charm of the place.
The setting of the hotel is lovely (beautiful gardens, cool fish ponds, lovely pool) and a perfect haven after spending the day visiting the temples. All the communal areas of the hotel were spotless and beautifully decorated.
As we arrived quite late, we decided to eat dinner at the hotel the first night. The food was delicious, service was charming and the wine was very good. Breakfast was also good. There was a good selection of cereal, fruit, cakes and bread and also a choice of a cooked option (eggs, bacon, sausages, fried rice, etc) and fresh croissants. The receptionist told us that although they say they serve breakfast until 10:30, that we were welcome to have it at any time of the day.
Our tuk-tuk driver was great - very friendly, helpful, knowledgeable and accommodating - he was happy to take us home after the 10pm tuk-tuk cutoff, for which we were very grateful.
We also booked a guide through the hotel for our first day at the temples. Our guide was Mr. Chantrea Chhoun, who has amazing knowledge about the history and culture. We learned a lot from him and got so much more out of our visit. I would definitely recommend him, so if you're looking for a guide, please check out his website - www.cattravel.webs.com
During the day, we ate at restaurants within Angkor, which were pretty good, but very overpriced. In the evening, we went to the Pub Street area where there are lots of restaurants and lively (but not lairy) bars and had a really nice atmosphere. We also tried the Dr. Fish massage, which is bizarre, hilarious and a must!
One of things I liked the best about this hotel is that the staff seemed to be very genuine. The excellent service didn't seem false or forced. Seeing the way the staff interacted and joked with each other was really refreshing.
Overall, I would highly recommend this hotel. Though it is a pricier option, I think it was very good value considering what was included (taxis, tuk-tuks) and the facilities and service provided.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Hotels.com, Odigeo, Agoda, Priceline, TripOnline SA, Evoline ltd, HotelQuickly and getaroom.com so you can book your Pavillon d'Orient Boutique-Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Pavillon d`Orient Boutique Hotel Siem Reap