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“Fantastic boutique hotel with great service”

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Pavillon d'Orient Boutique-Hotel
Ranked #31 of 353 Hotels in Siem Reap
Certificate of Excellence
London
Level 6 Contributor
100 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Fantastic boutique hotel with great service”
Reviewed 1 February 2011

From the initial e-mail contact with the hotel until the moment the taxi dropped us off at the airport, we experienced outstanding and very friendly service. All e-mail contact with the hotel was so friendly, welcoming and informative. We were met at the airport by a very friendly and smiley taxi driver, which was a great welcome. When we arrived at the hotel we were greeted very warmly and given iced lemongrass tea and cold towels - just what we needed after a long day's travel. The receptionist gave us lots of information about what we could do during our stay in Siem Reap and made sure we were well acquainted with our room and its facilities.
Our room was lovely - large double bed with mosquito net, lovely terrace, fridge/mini bar (which was reasonably priced), complimentary water, well-equiped bathroom, etc. Everything was very clean and beautifully decorated. There was even a electric mosquito repellent in the room and a coil outside, whic h was very handy. There were lots of other thoughtful touches, such as the bedtime story, which added to the charm of the place.
The setting of the hotel is lovely (beautiful gardens, cool fish ponds, lovely pool) and a perfect haven after spending the day visiting the temples. All the communal areas of the hotel were spotless and beautifully decorated.
As we arrived quite late, we decided to eat dinner at the hotel the first night. The food was delicious, service was charming and the wine was very good. Breakfast was also good. There was a good selection of cereal, fruit, cakes and bread and also a choice of a cooked option (eggs, bacon, sausages, fried rice, etc) and fresh croissants. The receptionist told us that although they say they serve breakfast until 10:30, that we were welcome to have it at any time of the day.
Our tuk-tuk driver was great - very friendly, helpful, knowledgeable and accommodating - he was happy to take us home after the 10pm tuk-tuk cutoff, for which we were very grateful.
We also booked a guide through the hotel for our first day at the temples. Our guide was Mr. Chantrea Chhoun, who has amazing knowledge about the history and culture. We learned a lot from him and got so much more out of our visit. I would definitely recommend him, so if you're looking for a guide, please check out his website - www.cattravel.webs.com
During the day, we ate at restaurants within Angkor, which were pretty good, but very overpriced. In the evening, we went to the Pub Street area where there are lots of restaurants and lively (but not lairy) bars and had a really nice atmosphere. We also tried the Dr. Fish massage, which is bizarre, hilarious and a must!
One of things I liked the best about this hotel is that the staff seemed to be very genuine. The excellent service didn't seem false or forced. Seeing the way the staff interacted and joked with each other was really refreshing.
Overall, I would highly recommend this hotel. Though it is a pricier option, I think it was very good value considering what was included (taxis, tuk-tuks) and the facilities and service provided.

  • Stayed January 2011, travelled as a couple
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Helpful?
2 Thank Botto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 January 2011

Before you read on, you need to know that the Pavillon d'Orient is the best place to stay in Siem Reap, hands down. I've stayed in a heap of boutique and international standard hotels and this is the best I've ever been in, simply because of the amazing staff!

To set the tune, my girlfriend and I stayed here for 3 nights in late Jan 2011 and she fell drastically sick due to the bus ride from Phnom Penh being bumpy, and the malaria doxycycline tablets...once she got off the bus she was very sick, but the transfer from the bus stop, included in the price, was pain free. When we got there, staff saw how bad she was, helped her and our luggage from the car transfer and straight into our room, with no check in or formalities, knowing the priorities of the situation...absolutely outstanding awareness from them!

For the next two days, they did everything from bringing ginger tea and honey for her, and prompt room service (food was excellent and great value for money), and even remembered my email to them that it was our anniversary on the second day, and brought a cake for us :) even though she couldn't really have it, it was such a beautiful gesture!

The third day, she was better and our tour guide (25 us dollars) spoke very good English, took us around the sights and more and stayed around to give some extra insight even though it was past his 'working hours'....and was a funny guy indeed...

The tuk tuk driver assigned to us was always there, helping myself to the night markets even though my gf couldn't make it, and made sure I got back to the hotel fine. Add this along with the beautiful room we got, the perfectly manicured lawns, the pool, great pond by the restaurant and a not too shabby brekkie and it adds up to the fact that while Mosquitos and insects are abound, this place has solely sold me on Cambodia being the friendliest and most welcoming country in the world, and undoubedly gets my plaudits as most memorable stay at a hotel, ever.

Thanks so much to Sebastien for letting us stay at his establishment, and we will definitely be recommending them to everyone we know!

  • Stayed January 2011
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Helpful?
Thank Jase__9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra
Level 5 Contributor
79 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 31 January 2011

If you've read any of the other reviews, you already know about the hotel, all true. Quiet location away from town (a big plus given free transport), beautiful grounds, good massage, very good food including free "breakfast" which you can have any time of day, great if you're off to the temples early and come back to eat, charming rooms, smiling helpful staff. Not having to haggle and find a good tuk-tuk driver was priceless.

That'd probably make me give a 4* rating - there are a couple of extrememly minor niggles. The shower was open so made the bathroom wet. The lovely furniture was not the most useful for actually being useful for the hotel traveller. Desk was very narrow and high, and we just put our bags on the floor as the usual bag holder you find in hotels was absent.

However, it was our tuk-tuk driver Dalwud who made our stay extra memorable and magical. His english was very clear, his driving very safe and steady. He was extremely punctual and a couple of times found us after we'd sent him off, but had finished early. But even better was the tour he took us on. First we went to his "home" temple, a distillation of many of the facets of the many other Angkorian temples except we were the only toursists, probably for miles. After spending two days fighting the crowds it was a peaceful change and highly recommended. We also did the typical tourist sunset at one of the temples on our first day, again fighting the crowds. Dalwud had quietly suggested another spot that was less crowded. On the day we were wavering on going, but he was politely stubborn . . . and I am so thankful for that. We drove out of town a way, eventually climbing a hill, passing another temple, and over the crest to sit looking out over the most beautiful view of rice paddies stretching off to join the lake in the distance. There was no-one to be seen, just the distant croaking of thousands of frogs. As if on cue, the sun dipped towards the horizon from behind a cloud, lighting up a golden crazy paved pathway along the paddy fields.

It was one of those magical moments you never forget, and one of my favorite ever travel experiences.

I hope that with luck and Dalwud you can make it one of yours.

And say "Auchun" again for me.

  • Stayed January 2011, travelled as a couple
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Helpful?
3 Thank cpagia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 January 2011

We stayed here for a week and could not find a fault with the hotel. Everyone is so friendly and the food, Khmer massage were fantastic. We particularly enjoyed getting to know our tuk tuk driver 'Sou' .

  • Stayed January 2011
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Helpful?
Thank Lmoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laguna Niguel, California
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 January 2011

The staff were so friendly and helpful and the rooms are beautiful and charming. The pool is perfect after those HOT days visiting the temples. Have your clothes cleaned by the staff - they will smell of the most wonderful lemon grass afterward. Our Tuk Tuk driver was a wonderful tour guide. You will be happy you stayed here.

  • Stayed June 2010, travelled as a couple
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Helpful?
1 Thank Blackwood8505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, UK
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 January 2011

My family (me, husband, 10 year old boy and 14 year old boy) stayed here for 3 nights whilst we toured Angkor Wat. It is a small, very friendly, efficient and clean boutique hotel. The rooms were comfortable, had mosquito nets around the bed and were fully air conditioned. The bathrooms were great, with good showers, toiletries and towels. Breakfast was fine - OJ, tea/coffee, cake, ham and cheese, cereals as well as hot dishes such as eggs and bacon. We ate in the restaurant for dinner one night and it was the best meal that we had. The pool is spacious, secluded and not overlooked - a haven in town. The hotel itself is very pretty once you are inside and the service is smiley and they couldn't do enough for us. Oh, and the internet/computers are free - a real boon for our boys.

We used the spa for massage. The massage was good and good value.

The hotel isn't located in the middle of restaurants and shops but then that is why the hotel puts on free personal transport. Everything is about 5 minutes away and the temples were about 15 or 20 minutes away.

The temples were outstanding. The park around the temples are beautifully kept and easy to access. We organised a guide and a minibus through the hotel and it was perfect. We had a tour guide for $25 dollars a day and he was available from dawn to dusk. However, we only used him from about 9am to 3pm most days, as our boys had had enough by then. We did use the driver to go out one evening to take us to a cultural evening and that was a great facility. The minibus driver had cold towels and water for us and followed us about, which was a real luxury. And the great surprise was that his services were free of charge - provided by the hotel as part of the accommodation cost! We used the hotel tuktuk one evening to take us to a pizza place and he just sat outside waiting for us - again included in the hotel cost.

The cultural evening was a let down. It was expensive (about $35 each), very average food and we wouldn't recommend it.

But we would recommend this hotel highly.

  • Stayed December 2010, travelled with family
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Helpful?
1 Thank GibbonsBristol_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level 6 Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 25 January 2011

From the outside it is just anther opening in a wall across a drainage ditch with kids fishing. You enter a paradise- beautiful, low key, intimate, and friendly. It operates like a well oiled machine. Everyone works together to make your stay great. Breakfast was very good. Order eggs and soup right away, it take a little while. It comes hot and fresh. Get a room over facing the pool (not all do) . Sitting on the balcony overlooking the pool was great. Room was very nice looking, modern with amenities (didn't need the mosquito netting..) It is not located near anything worth walking to, but having the tuktuk driver from 7am to 10 pm at your disposal is a great idea, lots of fun, and makes it so convenient. It may be sower than a car, a little gritter, and maybe a little chillier for some, but it was a great way to travel and they can take you a good distance. I miss Visna, our driver. You can really build a relationship. The hotel can arrange a guide for Ankgor Watt and other sites. Well worth it the first day or two. You see a lot, learn a lot, and get through more that way. We spent the third day on our own, and the fourth Visna took us to the silk farm-interesting. They have a spa and my wife had two traditional massages which she thought were great (and cheap). It is in a neighborhood, so you do hear some of the sites and smells of Cambodian life outside your room. Not a problem for us. Quiet inside. Pool was great. Good WIFI signal all over.If you don't want a big resort (why would you???), this is the best place. One of the best I have been in anywhere. I've been around.

  • Stayed October 2010, travelled as a couple
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Helpful?
1 Thank GratefulDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pavillon d'Orient Boutique-Hotel

Property: Pavillon d'Orient Boutique-Hotel
Address: Road no 60 (rd to Angkor), after Psah Leu market, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Family Hotel in Siem Reap
#6 Romantic Hotel in Siem Reap
#25 Business Hotel in Siem Reap
#27 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): £
Number of rooms: 18
Reservation Options:
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Also Known As:
Pavillon d`Orient Boutique Hotel Siem Reap

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