Stayed 5 nights at Pacific Hotel and though the hotel is a fine hotel, we were a bit disappointed.
Check-in went smoothly. We were even upgraded to a beautiful room, with view on the pool – I think it was a ‘Colonial Room’. Sockets next to the bed stand. Room very clean.
Staff very polite. Free airport transfer provided (airport is very close which is very practical).
However, what we didn’t like:
Wi-fi in hotel is very annoying. It is free, but not only do you need to log on every time you even change a hotel floor but even inside the room your connection times out if you aren’t online for a little while. Connection itself is not so good.
A lot of noise in the evenings in the hallway outside our room from chatting and, unfortunately, also yelling tourists who seem to lack awareness that other people are trying to sleep. Obviously, this is not the hotel’s fault – but maybe the hotel could send around staff checking each floor at night and asking guests to respect other guests.
One day, when we returned from a very wet day at Angkor Wat around 4 pm, anxious to get out of our dripping clothes, we found housekeeping only then cleaning the room.
Complimentary toiletries: Ladies, bring your own! Our room contained three refillable small bottles, supposedly with shampoo, conditioner and shower gel. Shampoo and shower gel appeared to be the same. The second day, the label of shampoo and shower gel came off, so there was no way to tell the difference. The conditioner that I used was good, but once it ran out, it was never refilled.
Breakfast might have been plentiful, but it was amazingly bland. Little for vegetarians (at least not signed out). No cheese available. Butter only in little pieces in a bucket with water and ice. Staff also does not watch out for some kids who pick up bread rolls and croissants, sniff at them and then put them back … so unhygienic! Plus, since hotel is frequented by groups, it can get extremely loud – too bad breakfast isn’t served at pool. Smoking not allowed inside the breakfast room.
Pool was very uninspired (it simply sits there in the sun, no trees around it, no atmosphere). Furthermore, though there is a kid-pool, you have kids swimming and yelling in the adult pool and not allowing you to take a relaxing swim. So not really relaxing. To get to the pool, you need to walk through the lobby – makes it a bit uncomfortable, to be walking in your bathrobe and slippers in front of guests who’re just arriving. Prices at pool bar and hotel bar are quite steep.
Location: Outside the center, so there is no way to avoid taking a tuktuk to get anywhere (nothing to do around the hotel). It’s about 10 minutes for the 7 km or so (a pity that hotel does not provide a free shuttle service to center). From the hotel you pay a fixed 3 dollars to the center for a tuktuk. You can haggle on the way back – we payed only 2 dollars from Pub Street. What we also minded was that the tuktuk drivers outside the hotel seem to divide guests up between them – and if you get into another tuktuk than the day before and the first driver sees you, they actually make you get out and change tuktuks. Most annoying was that a hotel-employee witnessed the scene and did not intervene.
So, overall impression: a hotel that caters to groups and lacks intimate and personalized atmosphere; its location means that you think twice about returning to the hotel briefly if you’ve been shopping and want to drop off some things. On the other hand, the hotel is comfortable and given the room-prices, the value is ok.
- Official Description (provided by the hotel):
- Situated 10 minutes drive from downtown Siem Reap and 6 minutes drive from the famed Angkor Wat, Pacific Hotel & Spa boast of 236 well-appointed rooms and suites. Build in 2007, the hotel blends authentic Khmer Architecture with contemporary Western design which surely will cater to the most discerned of travelers. Whether it is for a family vacation, a business trip or a romantic getaway with breakfast in bed, Pacific Hotel has it all: exciting sightseeing tours, superb private cabana dining, relaxation by the pool or find transformation through a Traditional Khmer Massage. ... more less
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- Also Known As:
- Pacific Hotel And Spa
- Pacific Hotel Siem Reap