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“Disappointed”

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Pacific Hotel & Spa
Ranked #79 of 356 Hotels in Siem Reap
Certificate of Excellence
Athens, Greece
Level 6 Contributor
314 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
“Disappointed”
Reviewed 2 September 2013

Stayed 5 nights at Pacific Hotel and though the hotel is a fine hotel, we were a bit disappointed.
Check-in went smoothly. We were even upgraded to a beautiful room, with view on the pool – I think it was a ‘Colonial Room’. Sockets next to the bed stand. Room very clean.
Staff very polite. Free airport transfer provided (airport is very close which is very practical).
However, what we didn’t like:
Wi-fi in hotel is very annoying. It is free, but not only do you need to log on every time you even change a hotel floor but even inside the room your connection times out if you aren’t online for a little while. Connection itself is not so good.
A lot of noise in the evenings in the hallway outside our room from chatting and, unfortunately, also yelling tourists who seem to lack awareness that other people are trying to sleep. Obviously, this is not the hotel’s fault – but maybe the hotel could send around staff checking each floor at night and asking guests to respect other guests.
One day, when we returned from a very wet day at Angkor Wat around 4 pm, anxious to get out of our dripping clothes, we found housekeeping only then cleaning the room.
Complimentary toiletries: Ladies, bring your own! Our room contained three refillable small bottles, supposedly with shampoo, conditioner and shower gel. Shampoo and shower gel appeared to be the same. The second day, the label of shampoo and shower gel came off, so there was no way to tell the difference. The conditioner that I used was good, but once it ran out, it was never refilled.
Breakfast might have been plentiful, but it was amazingly bland. Little for vegetarians (at least not signed out). No cheese available. Butter only in little pieces in a bucket with water and ice. Staff also does not watch out for some kids who pick up bread rolls and croissants, sniff at them and then put them back … so unhygienic! Plus, since hotel is frequented by groups, it can get extremely loud – too bad breakfast isn’t served at pool. Smoking not allowed inside the breakfast room.
Pool was very uninspired (it simply sits there in the sun, no trees around it, no atmosphere). Furthermore, though there is a kid-pool, you have kids swimming and yelling in the adult pool and not allowing you to take a relaxing swim. So not really relaxing. To get to the pool, you need to walk through the lobby – makes it a bit uncomfortable, to be walking in your bathrobe and slippers in front of guests who’re just arriving. Prices at pool bar and hotel bar are quite steep.
Location: Outside the center, so there is no way to avoid taking a tuktuk to get anywhere (nothing to do around the hotel). It’s about 10 minutes for the 7 km or so (a pity that hotel does not provide a free shuttle service to center). From the hotel you pay a fixed 3 dollars to the center for a tuktuk. You can haggle on the way back – we payed only 2 dollars from Pub Street. What we also minded was that the tuktuk drivers outside the hotel seem to divide guests up between them – and if you get into another tuktuk than the day before and the first driver sees you, they actually make you get out and change tuktuks. Most annoying was that a hotel-employee witnessed the scene and did not intervene.
So, overall impression: a hotel that caters to groups and lacks intimate and personalized atmosphere; its location means that you think twice about returning to the hotel briefly if you’ve been shopping and want to drop off some things. On the other hand, the hotel is comfortable and given the room-prices, the value is ok.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Alex J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pacificvuthy, General Manager at Pacific Hotel & Spa, responded to this review, 26 September 2013
Dear Alex J

It is with regret to learn that you found our facilities and services not to be up to standard and we hasten to apologize for the inconvenience caused.
I have personally made a special note of the points mentioned, and necessary actions are taken with concern departments as well to avoid similar incident toward our guests. For future traveler note;
1- We change the internet company to The Ezecom internet which is the best internet company in Cambodia and its available any area in the property.
2- We have 24hour Duty Manager and Security to ensure our guests are not annoyed from other guests at night.
3- Breakfast, we use the cycle buffet menu, hence, cheese available by day but it’s available on request at any days.
It is with our best interest to see our guests are happy and let me assure you that, I, my team are committed to do what it takes to ensure your satisfaction is met.
The hotel team wishes to extend the profound thanks for your comment made. Without your value comments, the hotel will not succeed the guests satisfaction as a whole.
Should you, our past, present and future Guests have any questions and or concerns please do not hesitate in contacting me at any time through:
Email: gm@pacifichotel.com.kh

Yours Always,

Saing Sivuthy
General Manager
Pacific Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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525 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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English first
Singapore
Level 5 Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 25 August 2013

I highly recommend pacific hotel , I actually walk in to have dinner and i was impress with their service. Food is above average compare with other 3 hotel Restarant around that area.
I decided to move to this hotel and stay for 2 night . The pool side bar with live band , F&B , room service are good quality and price are good.I enjoy the message specially after the day tour . Swimming pool are big and clean . Management did a great job to maintain the hotel clean and nice. Service and housekeeping did a wonderful job.
Only disappointed at the gym all machine are old and spoil .or else they are full mark
Appreciate your good service

Room Tip: I prefer to eat and message in hotel instead of night market, price not much difference because nigh...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank See1world
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phnom Penh, Cambodia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2013

That is a good hotel & very standard with 24h room service. There is a good spa, nice swimming pool and pretty room. All hotel staff are friendly and helpful. All design was nice, there is a Phillipine Music Band play the music every night and I very enjoyed.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dollarsok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 August 2013

The hotel is big with a good swimming pool. Perfect for the hot summer days after the exhausting visit to the Angkor temples.
Dalis, the Front Office Supervisor, was extremelly cheerful and helpful doing always her best to make us happy as change the room to avoid noise ar arrange our visas to Cambodia.
The breakfast is correct and the rooms were big and confortable.
It is not in the center of Siem Reap but we prefered that, to be at 5 min by tuk tuk was perfect for us.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaniCasanova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2013

We were a group of 9 people who had a fantastic stay at this hotel , from the get go , the staff of the hotel were fantastic , we arrived early at 8am on the 26th of July 2013 and they had fulfilled all our request for early check in . The rooms were clean , pool fantastic and the grounds were well maintained . What made this hotel great is its staff , we have travelled a lot and stayed at a lot of good hotels but the service and dedication of the staff at this hotel is the best that we have experienced . Their smiles and going out of their way to make our stay pleasant made our holiday . Thank you and we will definately be back .

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ravrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 5 Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 August 2013

We stayed for a week, and I would easily stay here again. The rooms are spotlessly clean, the bathroom up to western standards. The pool is beautiful, and the staff is very friendly. I had a couple of Khmer massages, which were very relaxing. A facial was great for my face (don't forget to remind them at the spa that a 40% "coupon" for a discount should apply). The mani/pedi was very good, but at almost US prices ($18 total). There are plenty of free water bottles provided, but the refrigerator contents are billed at US prices. It is much more economical to go to a store and pick up supplies for the fridge. I hired a tuk-tuk driver for $15/day for unlimited rides. Much more economical than paying for a ride at a time - and gets rid of the constant negotiation. All an all, an excellent experience. I can't really see what substantive things more expensive hotels would offer.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DeebieJeanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seoul, South Korea
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 August 2013

I stayed at the hotel for 2days. Staffs are very kind, friendly and room is clean.
This hotel is located in the middle of airport and downtown and serve free airport pickup and drop off.
Call the hotel after arriving at the airport.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leslie9798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pacific Hotel & Spa

Property: Pacific Hotel & Spa
Address: Road No.6, Kaksekam Village | Sror Nge Commune, Siem Reap 17260, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Romantic Hotel in Siem Reap
#34 Family Hotel in Siem Reap
#40 Business Hotel in Siem Reap
#62 Luxury Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pacific Hotel & Spa 4*
Number of rooms: 236
Official Description (provided by the hotel):
Situated 10 minutes drive from downtown Siem Reap and 6 minutes drive from the famed Angkor Wat, Pacific Hotel & Spa boast of 236 well-appointed rooms and suites. Build in 2007, the hotel blends authentic Khmer Architecture with contemporary Western design which surely will cater to the most discerned of travelers. Whether it is for a family vacation, a business trip or a romantic getaway with breakfast in bed, Pacific Hotel has it all: exciting sightseeing tours, superb private cabana dining, relaxation by the pool or find transformation through a Traditional Khmer Massage. ... more   less 
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Also Known As:
Pacific Hotel And Spa
Pacific Hotel Siem Reap

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