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“Felt like a version of home where you get looked after.”
Review of The Kool Hotel

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The Kool Hotel
Ranked #190 of 343 Hotels in Siem Reap
New Zealand
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Felt like a version of home where you get looked after.”
Reviewed 6 September 2011

Brilliant in all ways. A $2 tuk tuk ride to Siem Reap, good because it is quiet. If you time it right in the evening you can go in and out of town on the hotel mini bus. Lovely hotel, friendly, helpful, well informed staff with good English. Scrupulously clean, I noticed the grout between the floor tiles being scrubbed with a toothbrush! The room was large, bathroom modern and very functional, good restaurant and swimming pool, all for $40 odd a night. Highly recommended, we extended out stay as we were enjoying the area and the accommodation so much. Thank you Sothy and Vanleak for making us so welcome.

Room Tip: Ask about the rooms in the annex.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sailorlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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634 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2011

From the minute we checked in until the minute we checked out we were made to feel like members of the Kool Hotel family.

This hotel‘s service is second to none. Nothing is too much trouble and the lovely managers will arrange everything to make your stay as relaxing and comfortable as possible - transport to Phnom Penh, tickets for the museum and massages to name just a few. They are very knowledgeable on the history, attractions and activities of Siem Reap and the surrounding area.

The breakfast is filling and the menu has so many choices. The food is fresh and when my husband asked for something a little different it was made with no fuss or bother at all. Also tried some of their lunch and dinner options…yummy!

The swimming pool is a fantastic after a hot day out at the temples or around town. The laundry service is reasonably priced and they did a good job of removing the mud from our shoes and clothes after quad biking. The free wifi and use of two computers is a added bonus.

I know some have mentioned that the hotel is not centrally located in town, but for my husband and I this was a plus as you are away from the noise of Pub Street and have the benefit of a lovely garden. It is only a fifteen minute walk or a few minutes in a tuktuk away from all the action.

I can not recommend the Kool Hotel highly enough and have recommended it to my family and friends. I was sorry to leave and can’t wait to return to paradise and the Kool family.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank moomoonz2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asia
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 September 2011

Decided to stay at this hotel after looking through all the reviews here gushing about how perfect this hotel is.

Reality was a bit less ideal.

Cleanliness- nothing to fault here. Everything was nice and clean.

Location- A bit far from the town centre. You had to take a tuk tuk to everywhere. I've been to Siem Reap twice, and I realised that after a long day out visiting all the temples and eating at road side restaurants or eateries, you wld want to enjoy a bit of air con or ambience while having dinner, and the only place that offers you the two are in the town centre. Therefore, having a hotel near the town centre would be make it more convenient.

Price- was affordable but frankly, you can and do get better value at other hotels/guesthouses. (Stayed in Angkor Voyage in 2006 for USD13/night- and Angkor Voyage was on a quiet street just off the town centre)

Pool- Salt water and was closed for maintainance the whole 4D3N i was there. So I cant provide more comments on this.

Transportation- Transportation around the temples is of course more expensive if you get the hotel to arrange for you. A tip- go to the town centre, pick a tuk tuk that looks newer and more comfortable, have a chat with the tuk tuk rider to see whether you are comfortable with him, and arrange for him to ferry you around the temples. I did this (with my mom and aunt) and we managed to find a very dependable driver who was nice enough to double up as our guide to various sites.

Conclusion- to be fair, if you aren't too concerned about location, this place is ok. But if you are on a tight-ish budget, you can find hotels/guesthouses providing better value with a better location.

  • Stayed March 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Infinity00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDerleng, Manager at The Kool Hotel, responded to this review, 3 September 2011
Thank you for taking your time to give us some feedback regarding your stay.

We aim to provide good value for money with friendly and personalised service accommodation at a hotel standard with swimming pool, freshly cooked and made to order breakfast, bathtub, highly efficient air-cons and some other items that they are not found at guest house level. Obviously our rates are highly than those guest houses particularly the mentioned one ($13 in the year 2006) but from what we provide at our hotel, we thoroughly believe that we are still a good value for money hotel accommodation. By comparing a hotel to a guest house, it might be like comparing an apple to an orange. They are all fruits but they do not have the same tastes.

Location wise, we are located within of Siem Reap town area, it takes 5 min ride to the pub street. There are also a number of great restaurants very close to us e.g Abacus. We also provide complimentary shuttles to and from pub street area nightly . One great benefit to stay a bit away from pub street is a good nights sleep.

It is quite impossible that our pool was closed during the date of your stay. Our swimming pool was closed for maintenance for a couple of days only in January 2011 not in March 2011. After Jan 2011, we never close our swimming pool unless it is closed for maintenance after 19.30 hrs nightly. We will definitely put a notice on our website or through our agents if our pool have to be closed more than a day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sofia, Bulgaria
Level Contributor
320 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed 1 September 2011

Short facts:
- super clean and nice hotel
- VERY, VERY friendly people (the manager can directly be the customer service manager of the Ritz)
- a nice swimming pool
- very nice rooms with anything you can expect within this hotel category

....for 45 USD per room!

For sure there are even better hotels in Siem Riep, but in this category, that one is MINIMUM 5 out of 5 stars!

THANKS to all. We'd love to stay with you again!

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kamen_777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2011

I was actually very surprised about every aspect of this hotel. From the personal greeting we received where we were introduced to both the surrounding area and the things to do - to the very nice (warm) pool, the fantastic cocktails and the excellent included breakfast, I was thoroughly impressed.

Before booking this hotel, I was a bit skeptical about all of the glowing reviews on Trip Advisor - and had assumed that a large number of them must be fake, especially given the price. However, I am convinced that all of these highly rated reviews are legitimate. I have stayed at numerous hotels throughout Cambodia - in Phnom Penh, Sihanoukville, Battambang and Siem Reap, but this one is likely to be my favourite.

Room Tip: All rooms are fine.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CrispyGlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
canada
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 27 August 2011

An accomodation that aims to provide guests with 5-star hospitality. Management is friendly, personable, and speaks fluent English and greets guests with a thorough welcome and introduction to the hotel upon checking-in. Beautiful facility with its own garden, pool, restaurant. Very clean, quiet, and there is free wifi and desktop computers available. A la carte breakfast offers a variety of choices from oatmeal to omelettes and club sandwiches in addition to endless fresh fruits and toasts. The breakfast chef is amazing! The hotel goes out of its way to make you comfortable. They even provide free pick-up from the airport/bus station. Housekeeping did need some reminders about changing the linens during our 4-night stay. About 10 min by tuk tuk to Angkor Wat, and front desk can help you to arrange for rides. Be aware that there is no lift in the hotel, so ask for a room close to the ground if you don't like climbing stairs. Only downside to this hotel is that it is not within walking distance to the vibrant part of town (Old Market, Pub Street)... if that bothers you at all. Wasn't at all a problem for us, because the hotel also provides free nightly transfer to and from the Old Market. I'd definitely stay here again.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank qasr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Belait, Brunei Darussalam
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2011

Stayed in this family run botique hotel with my parents and my family for four days. Don't be misled by the unassuming 50m approach road. There would by a gem once you are there. Friendliest staff I have come across in all the hotels I stayed....hospitality redefined. The rooms were spacious and clean - comparable to any star hotels. However, would recommend a larger towel rack and extra cloth hooks in the bathrooms. The lobby area and dinning space are designed with an oriental touch. The pool is small but clean. A dip in it is quite refreshing at the end of the tours in heat and humidity of Siem Reap.
The tour arrangement for the three days was done by the hotel staff and they took care of all the minute details of the tours. The menu is limited but the catering staff are flexible and took care of the special dietary needs of my parents. They even packed the breakfast for the last day of our stay as our flight was quite early in the morning. Internet is free albeit slow. There are some problems with the WiFi in some corners, but this should not be accounted as a demerit.
Overall, the stay was memorable. Would definitely stay in Kool hotel if I visit Siem Reap again.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank AKAsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Kool Hotel

Property: The Kool Hotel
Address: 18 National Road 6 Tapaul Village | Svay Dangkum Commune, Siem Reap 17259, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#50 Romantic Hotel in Siem Reap
#66 Family Hotel in Siem Reap
Price Range (Based on Average Rates): £
Number of rooms: 24
Official Description (provided by the hotel):
The Kool hotel is located on a quiet lane yet in the heart of Siem Reap town, close to transports and the airport, minutes away from the world's famous Angkor temples, shops, and restaurants. We offer immaculately clean, good value for money, chic, friendly, mid-range luxurious accommodation with modern facilities, also featuring Khmer, Thai, and International fusion restaurant, massage, tours, and pick-up. Our personalised services during your stay sets us apart from others. ... more   less 
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Also Known As:
Kool Hotel Siem Reap

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