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“Clean, comfortable, friendly”
Review of The Kool Hotel

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The Kool Hotel
Ranked #202 of 361 Hotels in Siem Reap
Reviewed 9 January 2012

We stayed here in December for 4 nights and were looking for somewhere that was reasonably priced, clean and comfortable and offered a bit of a chill out spot between visiting temples. We booked directly with the hotel and that was really easy on the website and gave true examples of the rooms/level of comfort etc. We went for the better room type, it was nice. i havent seen the other room type so I dont know if it was worth the difference in price or not. We received a warm welcome on arrival. The rooms are in a modern, khmer style. The beds are typically Asian in that they have hard mattresses but that seems to be the same everywhere. The manager is helpful, friendly and chatty. The included breakfast was nice, and had good choice of hot options, cooked to order. The pool was larger and the pool area was nicer than the photos on the website, and only 1 other guest ever used it when we did. The property is not in amongst the hustle and bustle of Siem Reap town, its down a lane off a busy road (that you can't hear) with other buildings around it. However we didnt find that a problem. Going into town was a very short trip and $2 tuk tuk ride and we liked that we were not going to be kept awake but any street noise. There was a small problem with our room lock which wouldnt open again after we arrived so we were moved rooms from the 1st to the 3rd floor but this was dealt with quickly and efficiently, no probs at all. The water pressure up there could have been better but otherwise the room was lovely. Our only slight disappointment with the property was on our first afternoon we wanted to go to the Roulos temples further away, and as such thought we might need a taxi rather than a tuk-tuk. They got us one at $25, we assumed (perhaps our own fault) that this would be the rest of the day (not evening, hire) hire cost. These temples didnt take long to get to and visit so we asked if we could then go on somewhere else too. The driver called the hotel so someone could explain to us in English that they would need to add on extra charge, I think a further $13. We declined this and just went back to the hotel. It was a bit awkward really. Perhaps it was our incorrect assumption of what we had booked, because knowing the prices and having arranged our own car from Phnom Penh to Siem Reap this $25 for what ended up as a couple of hours seemed pretty steep. Needless to say that was the last thing we booked through the hotel, we arranged our tuk-tuk driver for our remaining time directly with the gentlest, kindest, most reliable tuk-tuk driver...happy to pass on name and number/email if anyone wants it. The hotel manager waived our laundry bill and arranged a free massage as a way of making up for our moving hotel rooms but we thought perhaps it was because of the confusion/possible over-charge of the taxi...not sure? Anyway, we had a lovely stay and thoroughly enjoyed the area, history and local people. We shall be back, and would happily stay at The Kool Hotel again.

Room Tip: We had a room at the back which was great, although I doubt you would get noise in any area of the h...
  • Stayed: December 2011, travelled as a couple
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5  Thank HMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 January 2012

We stayed at The Kool Hotel as part of the package offered by Derleng Tours. We went to Cambodia for cultural immersion and the package fit right in our bill. This was not an extravagant trip. Our purpose for visiting was to see the temples and the famed Angkor Wat. Derleng Tours and The Kool Hotel provided everything we needed to make this trip worthwhile and unforgettable.

The hotel itself is very modest - obviously a family-owned lodging (I am not so sure it that's a fact). From the moment we entered the reception, our 1st impression was: This is lovely! We felt the warmth of the place and the feeling of being welcomed. The decors and furniture were all well-maintained. We quickly checked in (the hotel manager was very nice) and were led to our room. It had a small balcony where we could have our smokes and the view overlooked the well-kept garden. The hotel itself had nothing to brag about, but it was a sure winner in making one feel at home. Everything was spotless and we found the bathroom had good running water. For a hotel that has an old-fashioned feel, the amenities were definitely not lacking. Wi-Fi included!

My biggest surprise was the day when my partner and I woke up late. We discovered that the breakfast buffet was closed; however, the moment we came in two servers appeared bringing menus for us. I realized then that they were waiting for us! We were so impressed that this hotel knew the in and outs of their guests and they even made sure we had our breakfast. They could have called our room, they could have given us a reminder that breakfast was closing but no - they just waited patiently without rushing us. We were so delighted with this gesture! The service was spot-on! After breakfast, we informed them not to bother the next day as we were set to leave very early. They asked us what food we wanted so they can cook it in advance so we can have time to eat. Sure enough, when we got down the next day (it was still dark!) our food was all ready. I mean, wow! This is service beyond our expectations! This continued until our very last day and for this, we sincerely express our thanks!

Even Derleng Tours delivered - we loved our tour guides and we developed closeness with them as we talked about our personal lives and exchanged stories. I remember my favorite moment when one of the tour guides and I snuck in a couple of beers and drank away on top of a temple while watching the sunset. Absolutely unforgettable!

There was a kink in our arrangement with Derleng Tours which they overlooked - lunch was supposed to be provided but then our driver on that day was not aware of such an arrangement. The driver called the tour manager and since he had no money with him, an arrangement was made for us to be taken to a selected restaurant. The driver handed us his mobile phone so that the manager could profusely apologize to the inconvenience this caused us. Of course, it was not an inconvenience for us but just a minor setback which was easily resolved. We found out later that money was transferred to our driver so that he could pay for our bill.

Our trip made sure that we were out of the hotel very early in the morning and we always come home late and exhausted that I do not remember spending much time in the hotel. However, it did serve its purpose well - keeping me and my partner well rested for tomorrow's adventures.

Will we be back? Definitely! Personal service as its best...what more could travelers ask for?

  • Stayed: February 2011, travelled as a couple
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2  Thank patsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2012

lovely rooms and staff, awesome showers with lots of hot water.

The reasons I am not giving this a 5 are as follows:

- not walking distance to main part of town (although a quick and easy tuk tuk $2 away from it)
-we had massages here which weren't great and were way more expensive than available elsewhere
- towels in rooms were very thin and looked a bit old; and
- the beds were too firm for my tastes although my other half liked it.

Everything else was great though and of a very high standard. To be clear this is a world wide standard 4* not a 'I've been living in so many crappy hotels in Asia so this is like heaven 4*'...

I would definitely stay here again and would recommend to any friend who asked me about it.

  • Stayed: December 2011, travelled as a couple
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1  Thank Nethercote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2012

The Kool Hotel is a smart, clean and modern establishment with very attentive staff. We can get very used to attentive service travelling around Europe, but it isn't nearly so ubiquitous in parts of SE Asia and so definitely worth calling out.

Our room was furnished with clean lines and good colour, but perhaps trying a little hard to emulate generic 4-star big city hotels for my taste. The common areas follow with the same style and it all feels relaxed and pleasant. There's a pool out back, perfect for a relaxing swim after a day out at the temples. Breakfast was good though not memorable. Oh! And a complimentary massage was offered - very nice touch.

The hotel is located far enough from the centre of town that you'll need to take a tuk-tuk to get there for evening meals. No problem, as there are always a couple of them waiting outside and the hotel staff know them - in other words, you'll be charged fairly. If you're planning on cycling around Angkor then the location is good, only ten minutes by bike to get away from the town and you can borrow them freely at the hotel.

I wouldn't hesitate to recommend Kool Hotel as a safe bet for a memorable trip to Angkor.

  • Stayed: February 2011, travelled as a couple
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1  Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2012

Kool Hotel is everything you want in a boutique hotel. Clean, modern, large rooms. Free wi-fi. Varied breakfast with great menu items. Nice pool with enough lounge chairs and some shaded areas. Quiet location, but within walking distance of town (20 mins) or a $2 tuk tuk ride. Best staff we've experienced in a while - friendly, able to make recommendations, connection with a good tour company for tours around the temples. We had a medical issue while there and they recommended the best medical office for westerners to use - super clean and very efficient.
Used their laundry service and the clothes smelled very fresh on return (not like stale/dirty water like some of the cheap spots).

  • Stayed: August 2011, travelled as a couple
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2  Thank Mandy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2012

Room are not bad for the price,but simple room,w simple bathroom,even bed is oke,room is very simple,
All staff are nice,but when I did complain shower have problem,made me angry bit,asked 2times,n no result,finally no take shower,but suddenly in morning shower works,for me...all service nice,but staff I think not professional yet when manager not there,staff have to improve that,bcoz many happens but no need explain here all
Pool was Ok,breakfast was ok as
well
Fridge they didn't give back they told they need fix it lol
Not so bad service but finally slept well

  • Stayed: January 2012
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Thank ArnaudT771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2011

Everything you read in the reviews is true! We selected this hotel because of its reviews, and were not disappointed. The manager, Sothy, is the heart of the hotel, so attentive to the needs of hotel guests, sometimes before you've even realised what your needs were!
The rooms are spacious, in fact, the whole hotel is beautifully designed. Staff are lovely, and it is nice to be greeted at the end of a hot day by a smiling staff member with cold , fragrant towels.
We were happy with its location, as it gave us an opportunity to use the tuk-tuk. Very cheap.
Breakfast is yummy with a comprehensive menu and smiling staff.
Thank you, Sothy, for making our stay such a pleasurable experience.

  • Stayed: December 2011, travelled with family
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1  Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Kool Hotel

Address: 18 National Road 6 Tapaul Village | Svay Dangkum Commune, Siem Reap 17259, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#33 Best Value Hotel in Siem Reap
#50 Romantic Hotel in Siem Reap
#66 Family Hotel in Siem Reap
Price Range: £26 - £33 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Official Description (provided by the hotel):
The Kool hotel is located on a quiet lane yet in the heart of Siem Reap town, close to transports and the airport, minutes away from the world's famous Angkor temples, shops, and restaurants. We offer immaculately clean, good value for money, chic, friendly, mid-range luxurious accommodation with modern facilities, also featuring Khmer, Thai, and International fusion restaurant, massage, tours, and pick-up. Our personalised services during your stay sets us apart from others. ... more   less 
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Also Known As:
Kool Hotel Siem Reap

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