We stayed here in December for 4 nights and were looking for somewhere that was reasonably priced, clean and comfortable and offered a bit of a chill out spot between visiting temples. We booked directly with the hotel and that was really easy on the website and gave true examples of the rooms/level of comfort etc. We went for the better room type, it was nice. i havent seen the other room type so I dont know if it was worth the difference in price or not. We received a warm welcome on arrival. The rooms are in a modern, khmer style. The beds are typically Asian in that they have hard mattresses but that seems to be the same everywhere. The manager is helpful, friendly and chatty. The included breakfast was nice, and had good choice of hot options, cooked to order. The pool was larger and the pool area was nicer than the photos on the website, and only 1 other guest ever used it when we did. The property is not in amongst the hustle and bustle of Siem Reap town, its down a lane off a busy road (that you can't hear) with other buildings around it. However we didnt find that a problem. Going into town was a very short trip and $2 tuk tuk ride and we liked that we were not going to be kept awake but any street noise. There was a small problem with our room lock which wouldnt open again after we arrived so we were moved rooms from the 1st to the 3rd floor but this was dealt with quickly and efficiently, no probs at all. The water pressure up there could have been better but otherwise the room was lovely. Our only slight disappointment with the property was on our first afternoon we wanted to go to the Roulos temples further away, and as such thought we might need a taxi rather than a tuk-tuk. They got us one at $25, we assumed (perhaps our own fault) that this would be the rest of the day (not evening, hire) hire cost. These temples didnt take long to get to and visit so we asked if we could then go on somewhere else too. The driver called the hotel so someone could explain to us in English that they would need to add on extra charge, I think a further $13. We declined this and just went back to the hotel. It was a bit awkward really. Perhaps it was our incorrect assumption of what we had booked, because knowing the prices and having arranged our own car from Phnom Penh to Siem Reap this $25 for what ended up as a couple of hours seemed pretty steep. Needless to say that was the last thing we booked through the hotel, we arranged our tuk-tuk driver for our remaining time directly with the gentlest, kindest, most reliable tuk-tuk driver...happy to pass on name and number/email if anyone wants it. The hotel manager waived our laundry bill and arranged a free massage as a way of making up for our moving hotel rooms but we thought perhaps it was because of the confusion/possible over-charge of the taxi...not sure? Anyway, we had a lovely stay and thoroughly enjoyed the area, history and local people. We shall be back, and would happily stay at The Kool Hotel again.
- Official Description (provided by the hotel):
- The Kool hotel is located on a quiet lane yet in the heart of Siem Reap town, close to transports and the airport, minutes away from the world's famous Angkor temples, shops, and restaurants. We offer immaculately clean, good value for money, chic, friendly, mid-range luxurious accommodation with modern facilities, also featuring Khmer, Thai, and International fusion restaurant, massage, tours, and pick-up. Our personalised services during your stay sets us apart from others. ... more less
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- Also Known As:
- Kool Hotel Siem Reap