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“Very nice, clean hotel with friendly staff!”
Review of The Kool Hotel

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The Kool Hotel
Ranked #201 of 356 Hotels in Siem Reap
Belgium
Level 6 Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Very nice, clean hotel with friendly staff!”
Reviewed 25 December 2012

This hotel is great! The lobby and breakfast area is nice to sit. Many choices for breakfast. We didn’t have lunch or dinner over there.
The room is great! Very clean, a lot of comfort (nice bed, TV, closet, sitting spot, little balcony, fridge, airco and a marvelous bathroom even with bath) Every day we received two bottles of water.
There is a very nice swimming pool with beds too and even a garden. When we were there we were the only ones in the pool. There weren’t much tourists during our 3-day stay.
There is a laundry service too. We used it but our clothes were washed but not clean at all (they were very muddy after a quad ride).
There is a security guard at the hotel all the time and tuk-tuks in front of the hotel. For 4 US$ you can get a ride to the centre of Siem Reap to have dinner. They even wait for you there to bring you back.
The best thing about the hotel is the personnel, they were super-friendly!!!!!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Applewoman1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 December 2012

We found the staff incredibly helpful and friendly, although some of the waiting staff spoke little English they had only recently commenced employment and were always willing. Mr Sothy and his wife were excellent, very personable and keen to train their staff to a high standard.
The hotel was in a quiet location, we used the hotel transport to get in and out of town in the evening. The swimming pool provided a great place to relax and the massages were very good value. The rooms were clean and comfortable (especially considering the price).
Our tuk tuk driver for Angkor Wat, Mr Pich, was a lovely polite man and very patient, providing an excellent service.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 December 2012

There is absolutely not one bad comment I could make about the Kool Hotel... if you're looking for a quick answer on why you should stay there then my top reasons are: amazing hospitality, great food, relaxing environment... throughly recommended accommodation whilst in Siem Reap, book now! :-)

If you're looking for further reasoning then here goes a little 'light reading'...

For our entire stay we were made to feel so welcome by everyone who worked at the hotel, especially Sothy (who I presume is the hotel manager?)... he greeted us with a welcome drink & useful local information on our arrival, chatted to us whenever we saw him around the hotel & waved us goodbye as we headed back to the airport 3 days later.
I can honestly say that despite being fairly well travelled at varying standards of accommodation around the world, I have never experienced such warm hospitality to the point that I could have cried as we left!
The hotel is a little out of town but that didn't bother us at all (if you could stand the heat you could walk it in 20-25 mins, a tuk tuk would cost you no more than a couple of US dollars or there's also a free hotel shuttle bus than runs at set times)... in fact we loved the tranquility of the hotels environment & although we enjoyed our evenings spent in the restaurants & bars on 'Pub Street' in the centre of Siem Reap, we were glad we could get away from it at the end of the night & wake up in a peaceful hotel.
There were plenty of tasty food & drink options available which were extremely well priced, breakfast (which is included in the room cost) also provided something to suit everyone... I spent 3 weeks travelling around Vietnam after visiting Siem Reap & despite numerous attempts I couldn't find anywhere that can do fresh banana pancakes & mango shakes as good as the Kool Hotel, I'm sure I'll dream about those yummy pancakes for many months to come!
Airport transfers by tuk tuk are also included within the room rate which is another great perk... our driver was lovely & remained as our driver throughout our visits to the Angkor complex.
Obviously the main reason people visit Siem Reap is for Angkor - we purchased a 1 Day/24 hour pass upon entering the park for sunset, this ticket entitles you to return the next day (this isn't clearly advertised as I'm sure they would like you to purchase a 2 day pass which isn't necessary if this is all you intend to do)... we spent sunset at Phnom Bakheng & returned the next day for sunrise at Angkor Wat (magical experience) followed by visits to the Bayon & Phrom temples before returning to the hotel in time for breakfast & some poolside chill out time. If you have the time I'd recommend visiting the local floating village (the hotel can arrange this for you) which is a very humbling experience & a chance to see the 'real Cambodia'.

I used Trip Advisor to plan my travels across Vietnam & Cambodia but have only ever wrote one hotel review on here after a bad hotel experience... however after a throughly enjoyable time in Cambodia & a fantastic stay at the Kool Hotel I felt compelled to tell fellow travel planners that this hotel really is a must & so much more rewarding than staying at a large 'chain hotel'... you'll know exactly what I mean when you visit, which I really hope you do! :-)

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mb1983s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level 6 Contributor
147 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 18 December 2012

Although a little out of town, a $2 tuk tuk ride and we were there in 5 mins. Tucked away in a side lane, first impressions are a nice, clean hotel with very attentive staff, nice setting, good pool, good prices for food and drink.
The manager, Sothy is very friendly and welcoming. He arranges a driver to the Angkor sites and even arranged to bring us back after the sunrise so we could enjoy our breakfast, then go back out again for the other sites.

Room air on and fridge is cold, bed is firm, but we like it that way.

Would recommend and would stay again.

Room Tip: Only 3 levels but no lifts. Suggest room overlooking garden as the other side is close to a temple w...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Galvo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 6 Contributor
72 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 12 December 2012

We stayed for 4 nights in "The Kool Hotel room 203 - a nice corner room on the second floor. It cost $48.

Our stay didn't start great. The car we booked to collect us fro the airport didn't show up. We tried to call them (which obviously became horrifically expensive to do on an international mobile) but there was no answer for a long time. When someone finally answered they couldn't speak English. Eventually a friendly airport staff member spoke to them on our behalf. Instead of the hotel calling a driver, they gave us a mobile number to call a driver ourselves. Well over an hour after landing a tuk tuk came to pick us up. The staff was incredibly apologetic and blamed their system having gone down the day before. They offered us a free massage and free return. The tuk tuk was meant to be free either way but when we got charged $7 for the transfer anyway!

The massage was great, I could overlook their check of their mobile phones, until it came to the neck. The grip she took on my neck is known to be dangerous and ended up causing me such a neck and head pain that I felt physically sick for hours.

Good:
* The hotel look as good as in the pictures.
* The friendly staff. Two of them spoke fluent English and were really helpful.
* Good and quiet AC (but turned off when you leave)
* Fantastic tuk tuk driver at good price. We hired our guy for 3 days in the end.
* Good breakfast
* Free transport into the centre and back 3 times a day

Not so good:
* Location too far (because it's too hot) to walk to anything and there's a dark alleyway to walk down.
* Most staff speak the very most basic English or none at all. .
* Only tepid water in the morning (water was only hot in the evening) & it took ages to drain away. No fan in bathroom.
* Totally rock hard bed. I kept loosing all feeling in my arms.
* Noisy (doors have no restraint) when people came home from night out / got up for sunrise visit to temples. Dogs barking on and off in the night.
* Room safe unusable as it is not bolted down, someone could actually carry it away.
* Intermittent wi-fi and only able to run one thing at the time on wi-fi
* Pool is meant to be open to 8pm but they removed all stuff and turned off most lights as soon as the sun went down.
* If you don't take your key with you and arrive back after 10pm it's left on the counter!
* Security guy speaks no English and he is the only staff available after 10pm. He does not understand to even contact another staff member. We had forgotten our key and there was no way to make him understand this. Eventually one of the other staff members noticed us from outside and gave a key to the guard to take us to our room. When the guard left he didn't take the key with him. It was the master key (it said so on the key).

This may seem quite negative but I think this is a gem in the making. They are almost there to be a perfect gem. For me the biggest issues were how awfully hard the bed was and the lack of security. If they fixed the bed, bolted down the safe, didn't leave your key out unattended on the reception desk - it would be a fine place to stay.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ria_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 December 2012

Upon arriving to the Kool Hotel after a long day of traveling, we were brought in and immediately given a cold glass of refreshing tea, and a cool towel. The hotel staff went over a map of the area and told us some great places to go and how we could get there. I often feel as though hotels are trying to get you to sign up with their trips and are trying to rip you off, but the staff here was just really helpful and had good intentions. They answered all the questions we had and once we were a bit more relaxed and settled they carried our belongings up to our room and let us get settled in. The staff was amazingly helpful and made sure our visit was pleasant.

The internet connection was a bit slow, but due to the area of the country we were in, it was understandable. The pool out back is a little small, but was great for laying around during the mid afternoon as a quick break from site seeing in Siem Reap.

Room Tip: I find the rooms to be quiet and overall there was not a problem. We had a double room with two bed...
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kabukichick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
swindon
Level 4 Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 November 2012

I chose this hotel based on the reviews from tripadvisor, and wasn't disappointed. But what makes this place special. I can only say it's the manager sothy. He is such a gem. Having spent only 3 days there, i learned about the cambodian culture, a bit of the history, where to go, what to do, where to eat - all from him and his wife. From the moment of arrival late on friday night when he picked us up from the airport, to the moment we left and he dropped us off, he really made us feel like we were very welcome and staying at his home. The food is ok, the rooms are good enough, the location is ok, but the staff are superb and very helpful. I will surely stay there again - it's good value for money and i much prefer the personal service from Kool hotel than staying in more expensive 4/5 star impersonal places. Hope to see you soon sothy.

Room Tip: we stayed in the main building, room 208 which was ok, internet a bit patchy. I actually preferred t...
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  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zoe12583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Kool Hotel

Property: The Kool Hotel
Address: 18 National Road 6 Tapaul Village | Svay Dangkum Commune, Siem Reap 17259, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#32 Best Value Hotel in Siem Reap
#50 Romantic Hotel in Siem Reap
#66 Family Hotel in Siem Reap
Price Range (Based on Average Rates): £
Number of rooms: 24
Official Description (provided by the hotel):
The Kool hotel is located on a quiet lane yet in the heart of Siem Reap town, close to transports and the airport, minutes away from the world's famous Angkor temples, shops, and restaurants. We offer immaculately clean, good value for money, chic, friendly, mid-range luxurious accommodation with modern facilities, also featuring Khmer, Thai, and International fusion restaurant, massage, tours, and pick-up. Our personalised services during your stay sets us apart from others. ... more   less 
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Also Known As:
Kool Hotel Siem Reap

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