We requested for airport transfer and they were there when we arrived at the airport. No problem finding our name in the midst of many other hotel's driver waiting to pick up guest from the airport. The driver is friendly and polite.
Hotel is quite close to the airport. Took us about 10mins to get to the hotel. We arrive at the hotel early in the morningand had to drive through a small tiny lane to get to the hotel. The hotel looks pretty good as compared to the houses next to it.
The receptionist was a lady and she is just wonderful. She sat us down and started explaining about the area using a map. She explain to us which is the area for shopping and dinning. How to get to the old market. Told us that we have to bargain as it is a common thing in their country. Explain about the routes that we can take when we visit angkor wat and made the tour bookings for us.
The room however is not that great. We had to walk up to the third floor. The room is clean and neat but very basic. No fridge, no hair dryer, no safe. We later realise that the other room has a fridge and hence requested for one. As I had mentioned, their service is really good. They promptly brought us a fridge and a hairdryer when we requested for it the next day morning.
However, the shower is the major problem. It has intermitten hot water - either the water is cold or it suddenly gets extremely HOT! There is not enough pressure as well. It takes forever to shower.
It is not really walkable to the old market. We tried walking on the first day and the walk is about half an hour.
Breakfast is pretty good and there is free wifi. The swimming pool is pretty nice but I did not swim as we were out most of the time.
- Official Description (provided by the hotel):
- The Kool hotel is located on a quiet lane yet in the heart of Siem Reap town, close to transports and the airport, minutes away from the world's famous Angkor temples, shops, and restaurants. We offer immaculately clean, good value for money, chic, friendly, mid-range luxurious accommodation with modern facilities, also featuring Khmer, Thai, and International fusion restaurant, massage, tours, and pick-up. Our personalised services during your stay sets us apart from others. ... more less
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- Also Known As:
- Kool Hotel Siem Reap