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“EXCELLENT SERVICE, FRIENDLY STAFF, GREAT FACILITIES,GREAT VALUE”
Review of The Kool Hotel

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The Kool Hotel
Ranked #200 of 354 Hotels in Siem Reap
Wollongong
Level 6 Contributor
98 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“EXCELLENT SERVICE, FRIENDLY STAFF, GREAT FACILITIES,GREAT VALUE”
Reviewed 1 January 2010

After much research we decided on the Kool Hotel for our 3 night stay. Wanted a small/boutique hotel with pool, not too far from town centre but far enough away to avoid the noise and traffic. This family run "khmer style" hotel is down a small side street, blink and you'd miss the turning! Our airport /hotel transfer was waiting for us, friendly guy with good English. After a short ride to the hotel we were greeted warmly by the owner and Receptionist. Over a "welcome drink" they discussed our requirements for visiting the temples over the next two days,with guide and transport, which they arranged for us through their own travel desk.
They gave us the run down on "Pub Street" , best places for shopping, the differences between the markets. Told us about tuk-tuk fares etc, showed us the pool, restaurant ,computer area and then our room.We had booked a deluxe room, which was large,had a very small balcony and large bathroom with good plumbing/hot water.
Breakfasts were very good and their "fish or chicken amok" , which we had for lunch one day is to die for.The gardens are well maintained, the pool is lovely with ample beds and umbrellas.You can order food/drinks to be served around the pool. There were always a few tuk-tuks outside of the hotel for the trip to town - too far to walk and the hotel didn't recommend it. Cost was 2 USD each way. Our drivers were happy to pick us up in town at a pre-arranged time/place for our return trip. The locals are so friendly, they appreciate the tourists and will go out of their way for you. They badly need tourism and hopefully this will increase over time.
I hurt my knee on the first day of temple touring. When our guide picked us up on the 2nd morning he was very concerned whether I should go to the temples that day. He gave me an elastic bandage to wear and at each temple would find me a comfortable place to sit. for short periods.My husband did the tour and took the photos. He was very kind and caring as was our driver. When I returned to the hotel with a very swollen knee the hotel owner was very concerned, gave me bags of ice and advised I go into the pool and to rest. They could not do enough to make me comfortable.
We loved our trip to Siem Reap expecially the temples.The people are amazingly friendly and hospitable.Would definitely stay here again if we returned to SR and would recommend the Kool Hotel for those wanting a small hotel with excellent service,great facilities and value for money.

  • Stayed November 2009, travelled as a couple
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Helpful?
Thank evertravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
Thailand
1 review
Reviewed 30 December 2009

I was suggested by my friend who visited this Kool (Cool) hotel before. So it's very easy for my boyfriend and me to decide where to stay during our vacation. Never regret but it was just amazing and over our expectations. Once we arrived the airport, without waiting, we were picked up by the hotel driver. And at the hotel, we got welcome drinks and I would say all the staffs here are very polite, friendly and ready to help.

Let's talk about the room...it was very clean, spacious and stylish. The bed was very comfortable and the bathroom was quite big and clean also. We also had breakfast at the hotel and it was great with variety choices. The swimming pool was clean and nice so we chose to spent an hour to enjoy it. Besides, we also took a tour recommended by the hotel staff. We had such a great time and the tour guide was very knowledgeable.

in conclusion, I would highly recommended the Kool hotel as the first choice to stay if you come to Siem Reap. Very nice hotel and great staffs! Thanks to the Kool hotel to make our journey so wonderful and unforgettable. Well done!

  • Stayed December 2009, travelled as a couple
    • Value
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Helpful?
Thank Siri42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
1 review
Reviewed 29 December 2009

Kool hotel is a nice place. The service is warm and nice. My friends and I like there.
Never been to anywhere worth my money more than this.

  • Stayed December 2009, travelled with friends
    • Value
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Helpful?
Thank nongnut_lhee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kumori28
1 review
Reviewed 29 December 2009

This is our first time to be there. And that's our luck to choose this hotel !

All of ้hotel staff are always nice and stay in ready to service us. I and my friends love the way they treat us . they make us to feel like staying at our own home ! no word can explain this "kool" hotel more than the word "fabulous" !

Next trip, our only choice is KOOL HOTEL without doubt !!

  • Stayed November 2009, travelled with friends
    • Value
    • Location
    • Rooms
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Helpful?
Thank kumori28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
98 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 28 December 2009

We requested for airport transfer and they were there when we arrived at the airport. No problem finding our name in the midst of many other hotel's driver waiting to pick up guest from the airport. The driver is friendly and polite.

Hotel is quite close to the airport. Took us about 10mins to get to the hotel. We arrive at the hotel early in the morningand had to drive through a small tiny lane to get to the hotel. The hotel looks pretty good as compared to the houses next to it.

The receptionist was a lady and she is just wonderful. She sat us down and started explaining about the area using a map. She explain to us which is the area for shopping and dinning. How to get to the old market. Told us that we have to bargain as it is a common thing in their country. Explain about the routes that we can take when we visit angkor wat and made the tour bookings for us.

The room however is not that great. We had to walk up to the third floor. The room is clean and neat but very basic. No fridge, no hair dryer, no safe. We later realise that the other room has a fridge and hence requested for one. As I had mentioned, their service is really good. They promptly brought us a fridge and a hairdryer when we requested for it the next day morning.

However, the shower is the major problem. It has intermitten hot water - either the water is cold or it suddenly gets extremely HOT! There is not enough pressure as well. It takes forever to shower.

It is not really walkable to the old market. We tried walking on the first day and the walk is about half an hour.

Breakfast is pretty good and there is free wifi. The swimming pool is pretty nice but I did not swim as we were out most of the time.

  • Stayed December 2009, travelled with family
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Helpful?
1 Thank Eittus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reachy, Owner at The Kool Hotel, responded to this review, 29 December 2009
Dear Guests,

Thank you for your review to let us know issues that we could improve on. During this peak season, when most of our rooms have been fully booked, the water pressure and the temperature could be fluctuated for a certain time, however, this could be fixed as we could adjust temperature and the water pressure if guests let us know. We check all of our rooms before guests' check-in to make sure that all rooms are neat, tidy and everything works as it should. But sometimes it just happened only at a particular time and we need to rely on our guest to inform us if there is any incident. Thank you for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing
1 review
Reviewed 23 December 2009

This hotel is really nice! not far away from the pub street, but far away from the noises! Excellent stuff, excellent breakfast ( ordered main course plus bread/coffee/friut buffet).

  • Stayed December 2009, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank WangRan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 December 2009

The Kool Hotel is cool. It is far from Pub Street and the night market, but translates into being relatively quiet at night. Nightlife is a short tuk-tuk ride away for those who want it. Breakfast is included as is free wi-fi. Best part is the staff can arrange tours and recommend best options for those constrained by time, budget or both.

  • Stayed December 2009, travelled solo
    • Value
    • Location
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Helpful?
Thank RedWingsFan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Kool Hotel

Property: The Kool Hotel
Address: 18 National Road 6 Tapaul Village | Svay Dangkum Commune, Siem Reap 17259, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#50 Romantic Hotel in Siem Reap
#66 Family Hotel in Siem Reap
Price Range (Based on Average Rates): £
Number of rooms: 24
Official Description (provided by the hotel):
The Kool hotel is located on a quiet lane yet in the heart of Siem Reap town, close to transports and the airport, minutes away from the world's famous Angkor temples, shops, and restaurants. We offer immaculately clean, good value for money, chic, friendly, mid-range luxurious accommodation with modern facilities, also featuring Khmer, Thai, and International fusion restaurant, massage, tours, and pick-up. Our personalised services during your stay sets us apart from others. ... more   less 
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Also Known As:
Kool Hotel Siem Reap

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