For ~$50 USD per night including breakfast it's a good value hotel for sure.
Service wise others have covered it - In general I would say it's ok, not stellar. They push their tours hard which you can get for less elsewhere. But they also provide some nice information about the town in their tour discussion when you check in. If you have pre-booked with one of the guides recommended in the Forum (we used Kim San) they go easy on the sales and just simply provide information which is nice. We happened to have our first room have power outages on and off and they offered to get us into another hotel or change rooms the next day when they were available. They did move our things for us and took care of the shuffle without problem which allowed us to see some of the differences of rooms of the same level. Our first one had a safe, second one didn't. But the second one had remote for the lights (since there is no switch by the bed) and the first one didn't - standardizing your experience might be a good idea over time. We saw them place people in our broken room the same day they moved us out but I don't believe that they have much control over their booking software as when they went to check if there were rooms available he just looked on their internet booking part of their web site.
We had no problems getting a tuk tuk to or from town generally $2 although you can get them to $1.50 if it's worth the hassle for you. Reasonable cost to the airport as well - I believe it was $5 by Tuk Tuk, $7 by car. We walked once along the river into town and it was a nice walk and felt quite safe.
The room was nice enough, bathroom was fine with dispensors for soap and shampoo in the shower/near the sink (again this was slightly different between the rooms). Bed was typical Asia style (hard) but everything was quite clean. Breakfast was ok, although service in the breakfast room was quite slow for the four mornings we were there. Of the breakfast options I'd recommend the eggs your way with hashbrowns and ham or bacon. They didn't understand eggs over medium but more or less got it and repeated it the next day after an explanation.
Internet was 2 machines on the first floor which were often occupied and one of them evidentially was using a pirated version of Windows as it kept stopping to say it needed a real license...might be a good idea to apply a valid software license so your guests don't feel like criminals with that aspect.
Overall experience was quite good especially for the cost.
- Official Description (provided by the hotel):
- The Kool hotel is located on a quiet lane yet in the heart of Siem Reap town, close to transports and the airport, minutes away from the world's famous Angkor temples, shops, and restaurants. We offer immaculately clean, good value for money, chic, friendly, mid-range luxurious accommodation with modern facilities, also featuring Khmer, Thai, and International fusion restaurant, massage, tours, and pick-up. Our personalised services during your stay sets us apart from others. ... more less
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- Also Known As:
- Kool Hotel Siem Reap