A tuc tuc driver named wanton took us to ponloue after picking us up from the bus station.
We booked 3 nights in a double room, but we only stayed 2.
Apart from no WiFi, horrible breakfast, ignorant and creepy staff, young rough looking tuc tuc drivers hanging around the entrance all day and night the straw that made us leave was when we returned from our visit to the temples to find a necklace had had been taken from within one of our bags. Actually from within our stuff, so who ever took it had a good look through our things.
I confronted the manager who didn't say anything, he basically shrugged it off. He said nobody had been in the room, even though we had clean towels and beds made. (I had asked on check in that nobody is to visit our room)
While waiting in the lobby for more answers I spoke to a couple of other guests I was sat with who also had stories of their own about the strange staff.
After an hour the manager came to me and asked my partner and i to leave and find another hotel as people were getting worried about their belongings (the 2 people i had spoken to) and it was basically my fault the necklace was stolen.
He would not refund any money for the 2 nights we had there and didn't care in the slightest about the stolen necklace.
He also refused to give me the contact details of the owner so hopefully he/she will see this and sort the place out.
Believe the terrible reviews about ponloue villa and avoid it.
Worst accomodation I've ever experienced from start to finish.