I did expect flawless service, impeccable food (it was disgusting at two different occasions) and staff that can understand my requests (some lost luggage papers from the airline weren't returned to me as clearly requested to the staff - they eventually appeared after complaining). We also had issues with housekeeping - the first day it was our fault since we didn't push the request button on the control board, the second day we pushed the button at 4am and went to Angkor Wat and were quite disappointed to see the room wasn't made when we came back around noon for a quick rest. In any case, if it wasn't for the Anantara name I don't think this hotel would make it as a 5* resort and shouldn't command 200-300$ a night price, especially in a country where the average salary is 1$ a day.
- Official Description (provided by the hotel):
- Experience Cambodia's ancient wonders in unparalleled comfort with Anantara's all suites luxury experience. From complimentary airport transfers and delightful culinary amenities to the undivided attention of your discrete but attentive personal butler, no detail has been overlooked. Customise your journey with an all-inclusive Discovery Package including à la carte dining options, daily activities and temple pass, or select an indulgent Wellness Package focusing on refreshing treatments to have you looking and feeling your best. ... more less
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- Also Known As:
- Alila Sothea Hotel Siem Reap