It was our first trip to Cambodia and this hotel and its staff made the whole trip exceptionally enjoyable. The service at this hotel was impeccable from start to finish.
The hotel arranged for a return airport pick-up and drop-off service. From the moment we met our butler and driver, we were greeted with cold towels, a refreshing drink, and a friendly and informative introduction to Siem Reap.
At the hotel, we were received by Peter, the operations manager. Peter made us feel ever welcome and comfortable at the resort and catered to our every need during our time there. He made it a priority to ensure that we were prepared for our day ahead. Be it by giving us advice of places to eat or providing us with a guest phone for us to call the resort. It was always comforting to know that we were taken care of during our stay at the resort.
As for the rest of the staff, we could not be any more pleased with the level of quality and dedication to service that the staff at the resort possessed. Everyone we encountered greeted us with a warm smile and any issues we encountered were immediately taken care of. I have never experienced such amazing service.
Housekeeping was excellent. Every evening, we would arrive back at the room with clean sheets and towels that made us immediately forget our exhaustion from touring. We would always find a greeting card and gift which made the stay all the more personal. The hotel's nightly bed turn-down service was also a pleasant surprise.
Breakfast consisted of a small buffet table consisting of breads, cheeses, fruits and juices. This was complemented with an a-la-carte breakfast menu with both international and local offerings. The highlight of breakfast was the Noodle Soup and the Fried Noodles. My partner and I both had a second helping each on our last day.
Although the resort is slightly further away from the city as compared to other accommodations, this was hardly a problem as the resort offers free shuttle services to and from the city by tuk tuk or car. This was certainly the highlight of our trip. The tuk tuk drivers were ever ready to pick us up at a moments notice no matter what the time of day was. They made it their top priority to see that we got to our destination and made sure we had some way of finding a way back to the resort. Even if this meant calling them at unusual hours of the night. Meeting such dedicated individuals was already an experience in itself and I'm so glad to have been able to meet and interact with them.
All in all, we are so happy with our decision to stay at this resort and will do so again in a heartbeat!
- Official Description (provided by the hotel):
- Experience Cambodia's ancient wonders in unparalleled comfort with Anantara's all suites luxury experience. From complimentary airport transfers and delightful culinary amenities to the undivided attention of your discrete but attentive personal butler, no detail has been overlooked. Customise your journey with an all-inclusive Discovery Package including à la carte dining options, daily activities and temple pass, or select an indulgent Wellness Package focusing on refreshing treatments to have you looking and feeling your best. ... more less
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- Also Known As:
- Alila Sothea Hotel Siem Reap